You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
   If your NCD is missing, please call us on 1300 023 575.

3. Use the Ethernet cable to connect your modem’s yellow LAN 4 port to your NCD's yellow Gateway port.

   

4. Use the power cable to connect the Power port on your modem to a power outlet. Press the modem's Power button to turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s other LAN ports.
   

7. Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local

8. Log in with the default username "admin" and the default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

9. Select Internet > Advanced Settings.

10. For WAN Access Type, choose Residential Gateway.

11. Set Ether WAN Port to LAN 4.

12. If you have a bundled nbn & phone plan: Enable Tagged VLAN. For VLAN ID, enter 2, and for VLAN Priority, enter 0.

13. Set Internet Connection to Username/Password Connection (PPPoE).

14. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

15. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn HFC.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
   If your NCD is missing, please call us on 1300 023 575.

3. Use the Ethernet cable to connect your modem’s blue WAN port to your NCD's UNI-D1 port or 2.5G port.

   

4. Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.

7. Open your web browser and go to: https://192.168.1.1

8. Log in with the default username "admin" and the default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

9. Select Advanced > Network.

10. Hit Internet.

11. Set Internet Connection Type to PPPoE.

12. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

13. If you have a bundled nbn & phone plan: Select IPTV and tick the Enable box for IPTV. Set ISP Profile to Custom. For Internet VLAN ID, enter 2. For Internet VLAN Priority, enter 0. Enable 802.1Q Tag.

14. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
2. Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
   If your NCD is missing, please call us on 1300 023 575.

3. Use the Ethernet cable to connect your modem’s blue WAN port to your NCD's yellow Gateway port.

   

4. Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 8 devices to your modem’s LAN ports.

7. Open your web browser and go to: https://192.168.1.1

8. Log in with the default username "admin" and the default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

9. Select Advanced > Network > Internet.

10. Set Internet Connection Type to PPPoE.

11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

12. If you have a bundled nbn & phone plan: Select IPTV and enable IPTV. Set ISP Profile to Custom. For Internet VLAN ID, enter 2 and for Internet VLAN Priority, enter 0. Enable 802.1Q Tag.

13. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTP.

1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

3. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port.
   The message from us will tell you if you need to use a different UNI-D port.

   

4. Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.

   
5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
6. If you have extra Ethernet cables, you can connect up to 8 devices to your modem’s LAN ports.

7. Open your web browser and go to: https://192.168.1.1

8. Log in with the default username "admin" and default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

9. Select Advanced, then Network.

10. Hit Internet.

11. Set Internet Connection Type to PPPoE.

12. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

13. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

If you can't get calls on your TPG Voice service, these steps will help you identify the issue.

TPG Voice is a VoIP phone service that works over the internet.

1. Is your phone service still new? If it was only ordered recently, we'll send you and email and SMS when it's ready to use.
   
   If you're moving an existing phone number to TPG: After your internet is connected, it can take another 5 days to transfer your number. During this time you'll be make calls using a temporary number, but you won't get calls.

2. Is your internet working? Your phone service can't work without internet.
   
   You can check your address for an internet outage or planned maintenance on our Network Status page.

3. Find your modem and make sure your phone and all cables are plugged in securely and not damaged.

   You’ll need to replace any broken or chewed cables. If your phone is damaged, please replace it or contact the seller for a warranty claim.

4. Make sure your phone has power.
   
   Wireless phones may have batteries that need to be recharged or replaced.

5. Turn off your modem’s power outlet for at least 5 minutes.

6. Turn the outlet back on and wait for your modem’s Internet light to come on, then see if you can get a call.

   

7. Still can’t get calls? Use another phone to call us on 13 14 23 or contact us on our Live Chat and we'll help you.

If your Wi-Fi's running slow, these steps will help you identify the issue.

1. Stand next to your modem and run a speed test.
   
   Wi-Fi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your devices and your modem.

2. If your Wi-Fi is only slow in certain parts of your home, check out our guide on improving Wi-Fi signal.

3. Make sure that the device you’re using to run speeds tests is the only one connected to your modem. Unplug all other devices from your modem’s Ethernet ports and turn off other devices that are connected to the Wi-Fi.
   
   If you're using a phone, turn off 4G/5G data to make sure that your phone is using the Wi-Fi.

4. On your one device, close all other apps using the internet, then run a speed test.

5. If your speed has improved on a single device, you may be running more devices or apps than your connection can handle at the same time. Some apps run in the background - you should close them if you don't need them.
   
   If you need your internet to support more devices or apps at the same time, please call us on 13 14 23 to see if you can switch to a different type of internet service that will better suit your needs.

6. Wi-Fi still slow? If you have a TPG modem, please call us on 13 14 23 and we'll help you out.
   
   If you have a third-party modem, please check the manufacturer's website for support.

Here’s how you can set up a compatible bring-your-own (BYO) modem for TPG nbn HFC.

Your nbn Phone service and included calls are not available if you use a BYO modem.

Select one of the links below to jump to a query:

Here’s how you can set up a compatible bring-your-own (BYO) modem for TPG nbn FTTC.

Your nbn Phone service and included calls are not available if you use a BYO modem.

Select one of the links below to jump to a query:

Here’s how you can set up a compatible bring-your-own (BYO) modem for TPG nbn FTTP.

Your nbn Phone service and included calls are not available if you use a BYO modem.

Select one of the links below to jump to a query:

Whether you’re re-using a modem from your previous nbn® provider or you bought one from your local computer store, most nbn modems will work with TPG nbn. However, there are a few exceptions that we'll explain here.

Select one of the links below to jump to a query: