Cancel or close your TPG account
To cancel or close an account, please call us on 13 14 23.
If you're overseas, you can cancel or close your account by calling +61 2 9007 3023.
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Cancelling your mobile or phone service
Before cancelling your mobile or phone service, please call us on 1300 993 019. We can help check if there's a better plan for your needs, resolve any service issues, and confirm if any costs or credits apply to a cancellation.
Important: If you want to move your phone number to another provider, you must contact your new provider and organise the transfer before you cancel because a cancelled number can't be transferred. You can only do this if the account holder of the phone service with TPG and your new provider are the same person.
Need your TPG account number? You'll find it on your TPG invoice or in My Account.
More information
How much will it cost to close my account?
If you cancel your service or change providers before your service contract is complete, you may incur a contract break fee. We can tell you if a contract break fee applies when you call us, or you can look up the fee in the Service Description and Terms for your service.
How will I be charged on my final invoice?
After your service is disconnected, your final invoice will be emailed to the account holder shortly before the end of your billing period, around the same time each month as all of your previous TPG invoices. If you don’t get your final invoice, give us a call on 13 14 23.
Please note that if you choose to cancel your service, the monthly charge for your current billing cycle will not be refunded.
If any charges are due on your final invoice, such as a contract break fee, they can be paid in the same way you usually pay your TPG invoices.
Once my account is closed, how can I get my invoice?
You won’t be able to get your invoices through My Account after your TPG account is cancelled. You can download your TPG invoice from the email sent to the account holder for up to 90 days after the email was sent.
Once my account is closed, will I be able to access My Account?
No, you won’t be able to access My Account.
Can I close an account if I’m not the account holder?
Only the account holder may close an account, unless you have Power of Attorney and want to act on behalf of the account holder. Learn more.