How to relocate your TPG services in My Account
Please enter your Customer ID number.
This will allow us to provide information that's relevant to your services.
You will be able to find your Customer ID on any invoices or emails we have sent you.
If you don't have your Customer ID handy, just let us know what your My Account looks like.
This article is show as a result of the customer details you provided.
What does your My Account look like?
It's important to tell us when you're moving so we can move your TPG services with you. Some internet services take time to connect, especially if equipment needs to be installed at your new address, so let us know as soon as possible.
A different type of internet may be available at your new address.
Do you only have TPG Mobile? You don't need to relocate a mobile service, but it's good idea to check your new address on our coverage map.
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You can relocate your 5G Home Broadband or Home Wireless Broadband service in My Account.
Have a different type of TPG internet? Call us on 1300 865 124 and we'll help you out. -
Log in and hit Moving Home.
Never used My Account before? Check out An Introduction to My Account. -
Tick the box t confirm that you're the account holder or have the account holder's permission for the move.
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Enter your new address.
If you don't choose from the list of auto-completed addresses, you'll be asked to confirm your address details.
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If the same type of internet is available at your new address, you can choose the date you'd like to move and hit Get Started.
If a different type of internet is needed at your new address, you'll be redirected to our website. Give us a call on 1300 865 124 if you need help picking a new plan.
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You'll see a summary of your order. Tick the box to agree to the terms and hit Confirm to submit your order.
We'll keep you updated about your order over email and SMS.