Update your payment details in My Account
Please enter your Customer ID number.
This will allow us to provide information that's relevant to your services.
You will be able to find your Customer ID on any invoices or emails we have sent you.
If you don't have your Customer ID handy, just let us know what your My Account looks like.
This article is show as a result of the customer details you provided.
What does your My Account look like?
It’s easy to update your payment details in My Account. Your payment details will be used to auto-pay your TPG invoice each month.
Never used My Account before? Check out An Introduction to My Account.
Please note: If you have an overdue invoice, saving new payment details will trigger an automatic payment, so make sure you’re ready to pay before you save.
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Log in to My Account and hit Payment Details.
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You’ll see your current Payment Method. Hit Edit Payment Method.
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Choose Credit Card or Direct Debit, then fill out the required details:
- For Credit Card (which includes debit cards) you’ll need your Name on Card, Card Number, Expiration Date and Security Code. Any surcharges that apply will be shown on screen.
- For Direct Debit, you’ll need your BSB, Account number, and Account name. You’ll also need to agree to the Direct Debit Authority Agreement.
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Hit Add Card or Submit to finish.
Can I use a gift card as my payment details?
Sorry, but your payment details must use an Authorised Deposit-taking Institution (ADI). Gift cards such as Visa Debit gift cards aren’t considered ADIs, so they can’t be used as your TPG payment details.