| TPG Support

Call forwarding is available for standard Australian landline or mobile numbers. You cannot forward calls to international, 13/1300/1800 or premium numbers.

Call Forward handset quick codes

Action	Dial quick code
Activate Call Forward Busy (forward when phone is engaged)	*90 <PHONE NUMBER>
Deactivate Call Forward Busy	*91
Activate Call Forward No Answer (forward when call is not answered)	*92 <PHONE NUMBER>
Deactivate Call Forward No Answer	*93
Activate Call Forward Immediate (forward calls immediately)	*72 <PHONE NUMBER>
Deactivate Call Forward Immediate	*73
Activate Call Forward Not Reachable (forward when phone is offline, inactive or faulty)	*94 <PHONE NUMBER>
Deactivate Call Forward Not Reachable	*95

Call Forward settings via Frontier Portal

Log in to Frontier Portal. If you have never logged in before, please watch this video.
Select the desired BizPhone user to edit.
Select Basic.
Under "Call Forward", set the switches for the desired call forwarding options (No Answer, Busy, Immediate or Not Reachable) to ON if you wish to enable them, or OFF if you wish to disable them.
Enter the phone number to forward calls to for each enabled option.
Hit Update at the bottom of the screen to save.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

Make sure your modem is running the latest firmware from Netgear.
First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
If your NCD is missing, please call us on 1300 023 575.
Use the Ethernet cable to connect your modem’s yellow Internet port to your NCD's yellow Gateway port.
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s Ethernet ports.
Open your web browser and go to: https://192.168.0.1 or https://www.routerlogin.net
Log in with the default username "admin" and the default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.
Hit Advanced.
Select Setup > Internet Setup.
For Does your Internet connection require a login?, hit Yes.
St Internet Service Provider to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Apply.
If you have a bundled nbn & phone plan: Select Advanced Setup > VLAN/Bridge Settings and turn on VLAN/Bridge group. Select By VLAN tag group and set VLAN ID to 2. Set Priority to 0.
Hit Apply and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn HFC.

Make sure your Orbi is running the latest firmware from Netgear.
First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
If your NCD is missing, please call us on 1300 023 575.
Use the Ethernet cable to connect your modem’s yellow Internet port to your NCD's UNI-D1 port or 2.5G port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://192.168.0.1 https://www.routerlogin.net
Log in with the default username "admin" and the default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.
Hit Advanced.
Select Setup > Internet Setup.
For Does your Internet connection require a login?, hit Yes.
Set Internet Service Provider to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Apply.
If you have a bundled nbn & phone plan: Select Advanced Setup > VLAN/Bridge Settings and turn on VLAN/Bridge group. Select By VLAN tag group and set VLAN ID to 2. Set Priority to 0.
Hit Apply and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTP.

Make sure your Orbi is running latest firmware from Netgear.
First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
Use the Ethernet cable to connect your modem's yellow Internet port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s Ethernet ports.
Open your web browser and go to: https://192.168.0.1 or https://www.routerlogin.net
Log in with the default username "admin" and default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.
Hit Advanced.
Select Setup > Internet Setup.
For Does your Internet connection require a login?, hit Yes.
Set Internet Service Provider to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Apply and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

BizPhone handsets/users are pre-configured to accept and play back voice mail messages by default. This guide will cover how to listen to voice mail, change your greeting, and forward voice mails to email.

Select one of the links below to jump to a query:

Listening to voice mail
Setting a new voice mail greeting via handset
Setting a new voice mail greeting via Frontier Portal
Forwarding voice mail to email via Frontier Portal

Listening to voice mail

Press the envelope button/icon ✉ on your BizPhone handset or softphone. If you are a BizPhone ATA line user, dial *62 instead.
Enter your voice mail passcode. If you don't know your passcode, please see this guide.
Press 1 to enter your voice mail box.
Press 1 to listen to your messages.

Setting a new voice mail greeting via handset

Press the envelope button/icon ✉ on your BizPhone handset or softphone. If you are a BizPhone ATA line user, dial *62 instead.
Enter your voice mail passcode. If you don't know your passcode, please see this guide.
Press 1 to enter your voice mail box.
To set a Busy greeting (played when you are already on a call) press 2. To set a No answer greeting (played when the call is not answered) press 3.
Follow the voice prompts to record and save your greeting.

Setting a new voice mail greeting via Frontier Portal

Your audio file must meet the following specifications:

Audio file format	Specifications
.WAV	8.000 or 16.00kHz 8 or 16 bit mono U law, A law or PCM
.WMA	8.000 or 16.00kHz 16 bit mono U law, A law or PCM
Both .WAV and .WMA	Maximum audio length 2 minutes for voice mail greetings and custom ringback user/group. Maximum audio length 10 seconds for user's personalised name. Maximum audio length 10 minutes for Music on Hold greeting. Maximum audio length 5 minutes for all other services.

If required, click here to search for online audio conversion sites to find one that best suits you.

Log in to Frontier Portal. If you have never logged in before, please watch this video.
Select the desired BizPhone user to edit.
Select Voice mail.
Set the Enable voice mail greeting switch to ON.
Select Upload new media file and use the Browse button to select your audio file.
Hit Update to save.

Forwarding voice mail to email via Frontier Portal

Log in to Frontier Portal. If you have never logged in before, please watch this video.
Select the desired BizPhone user to edit.
Select Voice mail.
Set the Enable voice mail to be forwarded as email switch to ON.
Enter the Delivery email address.
(Optional) If you wish to forward voice mail to additional email addresses, set the Enable voice mail to be sent as carbon copy switch to ON and enter an additional email address.
(Optional) If you wish to receive an additional email notification about forwarded voice mail, set the Enable voice mail notifications to be forwarded as email to ON and enter a notification email address.
Hit Update to save.

We've got TPG nbn setup guides for popular third-party modems. If you don't have nbn, you'll need to check your modem manufacturer's website for a guide on how to enter the TPG Broadband Settings.

To get started, select your nbn® service:

Don't know which type of nbn you have? Check the email from us about your TPG order.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
If your NCD is missing, please call us on 1300 023 575.
Use the Ethernet cable to connect your modem’s yellow LAN 4 port to your NCD's yellow Gateway port.
Use the power cable to connect the Power port on your modem to a power outlet. Press the modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s other yellow LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://www.router.asus.com
Log in with the default username "admin" and default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.
Select Advanced Settings > WAN > Dual WAN.
Set Primary WAN to Ethernet WAN | LAN Port 4.
Hit Apply.
Hit the Internet Connection tab.
Set WAN Connection Type to PPPoE.
Change Enable WAN to YES.
In PPP Username and Password, enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
If you have a bundled nbn & phone plan: Go to Advanced Settings > LAN > IPTV. Set ISP Profile to Manual. For Internet VID, enter 2 and for PRI, enter 0.
Hit OK and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn HFC.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
If your NCD is missing, please call us on 1300 023 575.
Use the Ethernet cable to connect your modem’s LAN 4 port to your NCD's UNI-D1 port or 2.5G port.
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s other yellow LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://www.router.asus.com
Log in with the default username "admin" and default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.
Select Advanced Settings > WAN > Dual WAN.
Set Primary WAN to Ethernet WAN | LAN Port 4
Hit Apply.
Hit the Internet Connection tab.
Set WAN Connection Type to PPPoE.
Change Enable WAN to YES.
In PPP Username and Password, enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Apply.
If you have a bundled nbn & phone plan: Go to Advanced Settings > LAN > IPTV. Set ISP Profile to Manual. Set the Internet VID to 2 and PRI to 0.
Hit OK and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTP.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
Use the Ethernet cable to connect your modem's LAN 4 port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s other yellow LAN ports.
Open your web browser and go to: https://192.168.1.1 or http://www.router.asus.com
Log in with the default username "admin" and the default password "admin" found on your modem's barcode sticker. If you have custom login details, use those instead.
Select Advanced Settings > WAN > Dual WAN.
Set the Primary WAN to Ethernet WAN | LAN Port 4.
Hit the Internet Connection tab.
Set Primary WAN to: Ethernet WAN | LAN Port 4.
Hit Apply.
Go back to the Internet Connection tab.
Set WAN Connection Type to PPPoE.
Change Enable WAN to YES.
In PPP Username and Password, enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Apply, then OK. You're now good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTB/N.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
Use the phone cable to connect your modem’s blue DSL port to your phone wall socket.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://www.router.asus.com
Log in with the default username "admin" and the default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.
Select Advanced Settings > WAN.
Hit the Internet Connection tab.
Set WAN Type to DSL and VDSL WAN (PTM).
Set WAN Connection Type to PPPoE.
Select Enable WAN to YES.
In PPP Username and Password, enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Apply.
If you have a bundled nbn & phone plan: Go to Advanced Settings > LAN > IPTV. Set the ISP Profile to Manual. For Internet VID, enter 2 and for PRI, enter 0.
Hit OK/Apply and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.