| TPG Support

Here’s how you can set up a compatible bring-your-own (BYO) modem for TPG nbn Wireless.

Your nbn Phone service and included calls are not available if you use a BYO modem.

Select one of the links below to jump to a query:

Modem compatibility
General nbn® Wireless setup guide for any modem
nbn® Wireless setup guides for popular modems

Modem compatibility

To work on TPG nbn Wireless, your modem must:

Be nbn-ready and able to support your nbn plan speed
Support PPPoE connections by Ethernet WAN

For a list of modems tested by our team, see nbn BYO modem requirements.

General nbn® Wireless setup guide for any modem

All modems are different. If this advice doesn’t work for your modem, check the manufacturer’s website for a guide on how to plug in and enter the TPG settings.

Find your nbn Connection Box (NCB) – this will be installed near the wall socket that connects to your nbn Wireless antenna. Unplug any old modem from the nbn Connection Box and power outlet.
Use an Ethernet cable to connect your modem's WAN or LAN/WAN port to your NCB's UNI-D1 port.
Our email/SMS will tell you if you need to use a different UNI-D port.
Use the power cable to connect your modem's Power port to a power outlet, then turn it on.
If your modem has a power button or switch, turn it on.
Connect a device to your modem. You can use an Ethernet cable to connect a device to one of the LAN or Ethernet ports, or connect via WiFi.
The default WiFi name (SSID) and password can be found on your modem’s barcode sticker.
On your connected device, open your web browser and go to your modem’s gateway address (e.g. http://192.168.1.1). The gateway address and login details can be found on the barcode sticker
Modems may have a login username and password, or just a password.
Make sure your modem has the following settings. If you’re not sure how to do this, check the manufacturer’s website for a guide.

Mode/Modulation: WAN
Connection Type: PPPoE
You’ll need to enter your TPG username and password for the PPPoE connection. Your username is in emails from us about your TPG order, and on your TPG invoice.
If you forgot your password, you can reset it.
Save your settings and wait 5-10 minutes for your modem to connect.
You should now be online. If you can’t view a website or notice a red or unlit Internet light on your modem, call us on 1300 997 271 for help.
We’re fully trained on TPG modems, but please note that there may be limited support for your BYO modem.

nbn® Wireless setup guides for popular modems

The make and model of your modem can be found on its barcode sticker.

Choose your modem:

Can't find your modem? Check the manufacturer's website for a setup guide on how to plug in and enter the TPG Broadband Settings.

This feature is only available on BizPhone Standard, Premium and Cordless handsets.

Select one of the links below to jump to a query:

Directory features

Local Directory

Contacts are saved to individual handsets.
Add contacts directly or from call history.
Apply different ringtones across contacts and contact groups (Standard & Premium Handsets only).

Network Directory

Contacts are saved across all handsets.
See the Global Address Book guide for information.

Blacklist (Standard & Premium Handsets only)

Blacklisted contacts are immediately forwarded as per your Call Forward Busy rules.
If no Call Forward Busy rules apply, these contacts are forwarded to Voice mail.
If no Voice mail is set up, these contacts receive a Busy tone.

Cordless Handset (W60P or W56P) Directory setup

Adding Contacts Directly

Press OK to open the Menu.
Select Directory > Local Dir > Options > New Contact.
Enter the contact name and phone number.
Select Save to finish.

Adding Contacts from Call History

Select History.
Select the desired call location.
Find the desired contact and select Options > Add to Local.
Select New Entry OR Update Existing.
Enter the contact name and phone number.
Select Save to finish.

Editing Contacts

Press OK to open the Menu.
Select Directory > Local Dir.
Find the desired contact and select View or Options.
Edit the contact as desired and select Save to finish.

Deleting Contacts

Press OK to open the Menu.
Select Directory > Local Dir.
Find the desired contact and select Options.
Select Delete.
Select OK on the warning box to finish.

Standard Handset (T42S. or T42G) Directory setup

Adding Groups

Select Menu > Directory > Local Directory > Add Group.
Create a name for the group e.g. "Business Contacts" and assign a specific ringtone if desired.
Select Add to save.

Editing Groups

Select Menu > Directory > Local Directory.
Select the contact group and press Option.
Select Detail and press OK.
Edit the contact group as desired and select Save to finish.

Deleting Groups

Select Menu > Directory > Local Directory.
Select the contact group and press Option.
Select Delete and press OK.
Select OK on the warning box to finish.

Adding Contacts Directly

Select Menu > Directory > Local Directory.
Select the contact group and press Option.
Select All Contacts OR a previously created group, then select Add.
Enter the contact name and phone number and adjust the following fields as desired:
- Account can be left as "Auto"
- Ring allows you to assign a specific ring tone to the contact.
- Group allows you to assign the contact to All Contacts, or an existing group.
- Auto-divert make calls from the contact to always divert to another number.
Select Add to save.

Adding Contacts from Call History

Select History.
Find the desired entry and select Option > Add to Contacts > Add.
Enter the contact name and phone number and adjust the Account, Ring, Group and Auto-divert fields as desired.
Select Add to save.

Editing Contacts

Select Menu > Directory > Local Directory.
Select the contact group, All Contacts or Search.
Find the desired contact and select Option.
Select Detail and press OK.
Edit the contact as desired and select Save to finish.

Deleting Contacts

Select Menu > Directory > Local Directory.
Select the contact group, All Contacts or Search.
Find the desired contact and select Option.
Select Delete and press OK.
Select OK on the warning box to finish.

Premium Handset (T48S or T48G) Directory setup

Adding Groups

Select Directory > Setting > New Group.
Create a name for the group e.g. "Business Contacts".
Select the tick icon to save.

Editing Groups

Select Directory > Setting.
Select the group and edit the name as desired.
Select the tick icon to save.
Press the ringtone icon to specify a ringtone for the group.
Tap OK to save a ringtone change.

Deleting Groups

Select Directory > Setting.
Select the trash button to the left of the group name.
Select OK to finish.

Adding Contacts Directly

Select Directory > Add.
Enter the contact name and phone number and adjust the following fields as desired:
- Group allows you to assign the contact to All Contacts, or an existing group.
- Account can be left as "Auto"
- Ring allows you to assign a specific ring tone to the contact.
- Photo allows a photo to be added (unsupported feature).
- Auto-divert make calls from the contact to always divert to another number.
Select Save to finish.

Adding Contacts From Call History

Select History.
Find the desired contact and select the info icon.
Select Add.
Enter the contact name and phone number and adjust the Group, Account, Ring, Photo and Auto-divert fields as desired.
Select Save to finish.

Editing Contacts

Select Directory.
Find the desired contact and select the info icon.
Edit the contact as desired and select Save to finish.

Deleting Contacts

Select Directory.
Find the desired contact and select the info icon.
Select Delete at the top right of the screen.
Select OK in the warning box to finish.

Here's how to check your basic Wi-Fi settings on a TPG modem. This will make sure Wi-Fi is turned on, confirm your Wi-Fi name and password, make sure your Wi-Fi name isn't hidden, and make sure any band steering is turned on.

Band steering is a feature that lets your devices automatically switch between 2.4GHz Wi-Fi and 5GHz Wi-Fi for the best Wi-Fi signal.

Don't have a TPG modem? Check the manufacturer's website for a guide.

Choose your modem:

	Nokia FastMile 3.2 5G Modem Supplied from 10 April 2024
	VX220-G2V Modem
	VX420-G2V Modem
	Smart Modem Gateway (VX420-G2H)
	TP-Link VR1600v
	Sagemcom 5866 5G Modem
	Nokia FastMile 5G Modem

Basic Wi-Fi settings on a Nokia FastMile 3.2 5G Modem

Note: The Enable Single SSID (band steering) feature can't be managed in the Nokia Wi-Fi app.

Open your web browser and go to: https://192.168.1.1.
Log in with your default username "admin" and the default password is on your modem's barcode sticker. If you have custom login details, use those instead.
Hit Network.
Select Wi-Fi Networks, then 2.4GHz.
Make sure that Enable Wi-Fi 2.4GHz is ON.
Make sure that Enable Single SSID and is ON.
Important: If Enable Single SSID is ON, the Wi-Fi names (SSID Name) and passwords (Wi-Fi Key) must match for both 2.4GHz and 5GHz Wi-Fi – this lets devices automatically switch between networks for the best Wi-Fi signal.
If you made any changes, hit Save Changes.
Next, the same checks need to be made for the 5GHz Wi-Fi network. Select Wi-Fi Networks, then 5GHz.
Make sure that Enable Wi-Fi 5GHz is ON.
Make sure that Enable Single SSID and is ON.
If you made any changes, hit Save Changes.

Basic Wi-Fi settings on a VX220-G2V Modem

Open your web browser and go to: https://192.168.1.1
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
Select Wireless.
By default, Band Steering will be turned ON, and you'll see settings which that apply to both 2.4GHz and 5GHz Wi-Fi networks.

Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between networks for the best Wi-Fi signal.
Make sure that Wireless Network - Enable is ticked.
Make sure that Hide SSID is NOT ticked.
If the SSID is hidden, then your Wi-Fi name(s) won't show up when you try to connect devices.
On this page, you'll also find the Wi-Fi Name (Network Name SSID) and Password.
If you made any changes, hit Save.

Basic Wi-Fi settings on a VX420-G2V Modem

Open your web browser and go to: https://192.168.1.1
Log in with the default password “admin”. If you have a custom password, use that instead.
Select Wireless.
By default, Band Steering will be turned ON, and you'll see settings which that apply to both 2.4GHz and 5GHz Wi-Fi networks.

Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between networks for the best Wi-Fi signal.
Make sure that Wireless Network - Enable is ticked.
Make sure that Hide SSID is NOT ticked.
If the SSID is hidden, then your Wi-Fi name(s) won't show up when you try to connect devices.
On this page, you'll also find the Wi-Fi Name (Network Name SSID) and Password.
If you made any changes, hit Save.

Basic Wi-Fi settings on a Smart Modem Gateway (VX420-G2H)

Open your web browser and go to: https://192.168.1.1
Log in with the default password “admin”. If you have a custom password, use that instead.
Select Wireless.
By default, Band Steering will be turned ON, and you'll see settings which that apply to both 2.4GHz and 5GHz Wi-Fi networks.

Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between networks for the best Wi-Fi signal.
Make sure that Wireless Network - Enable is ticked.
Make sure that Hide SSID is NOT ticked.
If the SSID is hidden, then your Wi-Fi name(s) won't show up when you try to connect devices.
On this page, you'll also find the Wi-Fi Name (Network Name SSID) and Password.
If you made any changes, hit Save.

Basic Wi-Fi settings on a TP-Link VR1600v Modem

Open your web browser and go to: https://192.168.1.1
Log in with the default username "admin" and default password “admin”. If you have custom login details, use those instead.
Select Advanced, then Wireless > Wireless Settings.
By default, you'll see the settings for the 2.4GHz Wi-Fi network. You can switch between 2.4GHz and 5GHz settings using the tabs in the upper right corner.
Make sure that Enable Wireless Radio is ticked for both 2.4GHz and 5GHz Wi-Fi.
Make sure that Hide SSID is NOT ticked for either 2.4GHz or 5GHz Wi-Fi.
If the SSID is hidden, then your Wi-Fi names won't show up when you try to connect devices.
On these pages, you'll also find the Wi-Fi name (Network Name SSID) and Password.
If you made any changes, hit Save.

Basic Wi-Fi settings on a Sagemcom 5866

Open your web browser and go to: https://192.168.1.1
Log in with the default username “admin” and the default password on your modem's barcode sticker. If you have custom login details, use those instead.
Select the cog icon on the Wi-Fi 2.4GHz or 5GHz panel.
Make sure that Enable Wireless is set to ON for both 2.4GHz and 5GHz Wi-Fi networks.
Make sure that Visible is ticked for both 2.4GHz and 5GHz Wi-Fi networks.
If this box is not ticked, then your Wi-Fi names won't show up when you try to connect devices.
On this page, you'll also find the Wi-Fi names (SSID) and Passwords.
If you made any changes, hit Apply.

Basic Wi-Fi settings on a Nokia FastMile 5G Modem

Open your web browser and go to: https://192.168.1.254
Log in with the default username “userAdmin” and the default password on your modem's barcode sticker. If you have custom login details, use those instead.
Hit Network, then Wireless (2.4GHz).
Make sure that Enable is ticked.
Make sure that Enable SSID and SSID Broadcast are both set to Enable.
If SSID Broadcast is disabled, then your Wi-Fi names won't show up when you try to connect devices.
If you made any changes, hit Save.
Next, the same checks need to be made for the 5GHz Wi-Fi network. Select Wireless (5GHz).
Make sure that Enable is ticked.
Make sure that Enable SSID and SSID Broadcast are both set to Enable.
On these pages, you'll also find the Wi-Fi names (SSID Name) and Passwords (WPA Key).
Important: Make sure the names and passwords match for both 2.4GHz and 5GHz – this lets devices automatically switch between networks for the best Wi-Fi signal.
If you made any changes, hit Save.

This feature is only available on Bizphone Standard and Premium handsets.

Select one of the links below to jump to a query:

Busy Lamp Field Features

View User Status
Transfer to Users
Call Barge

Setting up Busy Lamp Field

Busy Lamp Field Features

Busy Lamp Field allows you to watch that status of another user that is assigned to your group, call other users in your group, or transfer calls to those users.

View User Status

Standard Handsets (T42S. or T42G)

Entries and their associated DSS keys are on the left and right of your screen.
A green light indicates that user is available.
A red light indicates that user is busy.

Premium Handsets (T48S or T48G)

Entries are on the left and right of your screen. Press More+ in the bottom right corner to view all entries.
A green head next to the entry indicates that user is available.
A red head next to the entry indicates that user is busy.

Transfer to Users

During a call, select BLF entry for a user.
Press the Transfer soft key for a semi-attended transfer; OR
Wait for user to pick up, then press Transfer for an attended transfer.

Call Barge

When you see a user is busy on a call (red light/head), select the user.
A three-way conference will begin.
To leave the conference, hang up.

Setting up Busy Lamp Field

Log in to Frontier Portal. If you have never logged in before, please watch this video.
Select the desired BizPhone user to edit.
Select Busy Lamp Field.
Select a user and use the right arrow button to assign them to Assigned BizPhone Users. This adds the user to the busy lamp field.
To reverse this, select a user and use the left arrow button to assign them to Available BizPhone Users. This removed the user from the busy lamp field.
Select Update to save your changes.
You may need to restart your handset for changes to take effect.

BizPhone's Call Park feature allows you to:

Park a call on any BizPhone handset. Once a call is park, the handset can be hung up without terminating the call.
Retrieve a parked call using any BizPhone handset on your system.

Select one of the links below to jump to a query:

Parking a call
Retrieving a Parked call
Call Park Retrieve using Line/DSS keys (Standard & Premium handsets only)

Set up Call Park
Set up Call Retrieve
Using DSS keys

Parking a call

During a call, press the Transfer soft key (or Options soft key > Transfer on a Cordless handset).
Dial *68 and listen for the IVR announcement.
Dial # to park the call at your current handset, or dial the last 5 digits of the phone number for the handset you wish to park at.
The call is now parked and you may hang up.

Retrieving a Parked call

Dial *88.
Dial # to retrieve the call parked at your current handset, or dial the last 5 digits of the phone number for the handset you wish to retrieve the parked call from.
The call is now retrieved.

Call Park Retrieve using Line/DSS keys (Standard & Premium handsets only)

Line keys are found on the left and right sides of the screen on a T42S Standard handset. A maximum of 15 can be created.

DSS keys are found on the left and right sides of the Home screen on a T48S Premium handset. You can press the DSS Keys soft key to view all DSS Keys.

These setup processes must be followed on every handset in order to use the DSS key options.

Set up Call Park

Find and hold down a blank Line/DSS key on your handset.
Note: On a T42S handset, if you cannot find a blank Line key, select Menu > Features > DSS Keys, then select an available key.
Use the left and right arrow keys to select Speed Dial.
Use the down arrow key to go to step 2 on the setup screen.
Select any Line (Line 1 is default).
Use the down arrow key to go to step 3 on the setup screen.
Use the dial keys to name your DSS key. This must be "P" followed by the handset's full phone number or 5-digit extension, e.g. "P12345" or "PRecep".
Use the down arrow key to go to step 4 on the setup screen.
Set the Value to *68 followed by the DSS key name you assigned without the "P", e.g. "*6812345".
Select Save.

Set up Call Retrieve

Find and hold down a blank Line/DSS key on your handset.
Note: On a T42S handset, if you cannot find a blank Line key, select Menu > Features > DSS Keys, then select an available key.
Use the left and right arrow keys to select Retrieve Park.
Use the down arrow key to go to step 2 on the setup screen.
Select the same Line as the one chosen for Call Park.
Use the down arrow key to go to step 3 on the setup screen.
Use the dial keys to name your DSS key. This must be "R" followed by the handset's full phone number or 5-digit extension, e.g. "R12345" or "RRecep".
Use the down arrow key to go to step 4 on the setup screen.
Set the Value to the DSS key name you assigned without the "R", e.g. "12345".
Select Save.

Using DSS keys

During a call, select the Transfer soft key.
Select the DSS key assigned to the location you wish to park at, e.g. "P12345" or "PRecep".
The call will be parked and you may hang up.
To retrieve a call, select the DSS key assigned to the location you wish to retrieve from, e.g. "R12345" or "RRecep".
The call will be retrieved.

If you suspect your phone number has been stolen, you should take action as soon as possible.

Someone might have stolen your mobile number if you suddenly can't use your mobile service, or you see "SOS" instead of reception bars.

Select one of the links below to jump to a query:

What to do if you suspect your mobile number has been stolen
How someone can steal your mobile number
How we can help

What to do if you suspect your mobile number has been stolen

Check your if your mobile service has Ported Out status in My Account.
Check your email for any notifications from TPG about a mobile service transfer.
Contact us as soon as possible.

We also recommend that you:

Contact your bank or financial institution ASAP and tell them someone might be committing fraud using your details;
Change your passwords for important accounts like your bank, email and social media;
Report any fraud to local police or the Australian Federal Police;
Report any cybercrime involving identity theft or online fraud to the Australian Cyber Security Centre;
Contact IDCARE on 1300 432 273 if you want help with identity crime or cyber security;
Report the activity to Scamwatch.

How someone can steal your mobile number

If a criminal has your personal information, they can steal your mobile number in a couple of ways:

An unauthorised port - the criminal contacts a new telco and pretends to be you, sets up an account and ports your number.
A SIM swap - the criminal contacts your current telco pretending to be you and requests a new SIM that has your number.

Once a criminal has your number, they can receive SMS verification codes. This means they can get access to services such as your bank, email and social media.

How we can help

If someone ported your number without your consent, we can reverse the port.

If someone made a SIM swap without your consent, we can deactivate the SIM and provide you a new one.

Before a mobile number is ported, TPG carries out additional validation checks to ensure the port is authorised. We send a unique verification code via SMS to the affected mobile number. This verification code is required to authorise a porting request, which helps to protect our customers from having their mobile numbers stolen.

You'll need to plug in your modem and change some settings to get it working with TPG nbn HFC.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
If your NCD is missing, please call us on 1300 023 575.
Use the Ethernet cable to connect your modem’s yellow Internet port to your NCD's UNI-D1 port or 2.5G port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 5 devices to your modem’s LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://www.routerlogin.net
Log in with the default username "admin" and the default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.
Hit Internet.
For Does your Internet connection require a login?, hit Yes.
Set Encapsulation to PPPoE (PPP over Ethernet).
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Apply.
If you have a bundled nbn & phone plan: Select Advanced > Advanced Setup > VLAN/Bridge Settings, and tick the box for VLAN/Bridge Setup. Select By VLAN tag group, hit Add and enter a Name, e.g. "TPG". Set VLAN ID to 2 and Priority to 0, then hit Add.
Hit Apply and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTP.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
Use the Ethernet cable to connect your modem's yellow Internet port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 5 devices to your modem’s LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://www.routerlogin.net
Log in with the default username "admin" and default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.
Select Internet.
For Does your Internet connection require a login?, choose Yes.
Set Encapsulation to PPPoE (PPP over Ethernet).
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Apply and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
If your NCD is missing, please call us on 1300 023 575.
Use the Ethernet cable to connect your modem’s yellow Internet port to your NCD's yellow Gateway port.
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 5 devices to your modem’s Ethernet ports.
Open your web browser and go to: https://192.168.1.1 or https://www.routerlogin.net
Log in with the default username "admin" and the default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.
Hit Internet.
For Does your Internet connection require a login?, hit Yes.
Set Encapsulation to PPPoE (PPP over Ethernet).
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Apply.
If you have a bundled nbn & phone plan: Select Advanced > Advanced Setup > VLAN/Bridge Settings, and tick the box for VLAN/Bridge Setup. Select By VLAN tag group, hit Add and enter a Name, e.g. "TPG". Set VLAN ID to 2 and Priority to 0, then hit Add.
Hit Apply and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTP.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
Use the Ethernet cable to connect your modem's Internet WAN port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s Ethernet ports.
Open your web browser and go to: https://192.168.20.1 or https://www.routerlogin.net
Log in with the default username "admin" and default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.
Set WAN Preference to Internet Port.
Set Encapsulation to PPPoE (PPP over Ethernet).
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Apply and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.