This feature is only available on Bizphone Standard and Premium handsets.

 

Select one of the links below to jump to a query:

 

Busy Lamp Field Features

Busy Lamp Field allows you to watch that status of another user that is assigned to your group, call other users in your group, or transfer calls to those users.

View User Status

Standard Handsets (T42S. or T42G)

  • Entries and their associated DSS keys are on the left and right of your screen.
  • A green light indicates that user is available.
  • A red light indicates that user is busy.

Premium Handsets (T48S or T48G)

  • Entries are on the left and right of your screen. Press More+ in the bottom right corner to view all entries.
  • A green head next to the entry indicates that user is available.
  • A red head next to the entry indicates that user is busy.

Transfer to Users

  • During a call, select BLF entry for a user.
  • Press the Transfer soft key for a semi-attended transfer; OR
  • Wait for user to pick up, then press Transfer for an attended transfer.

Call Barge

  • When you see a user is busy on a call (red light/head), select the user.
  • A three-way conference will begin.
  • To leave the conference, hang up.

Setting up Busy Lamp Field

  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.

  2. Select the desired BizPhone user to edit.

    BizPhone User

  3. Select Busy Lamp Field.

  4. Select a user and use the right arrow button to assign them to Assigned BizPhone Users. This adds the user to the busy lamp field.

    BizPhone - Busy Lamp Field Right Arrow

  5. To reverse this, select a user and use the left arrow button to assign them to Available BizPhone Users. This removed the user from the busy lamp field.

    BizPhone - Busy Lamp Field Left Arrow

  6. Select Update to save your changes.

  7. You may need to restart your handset for changes to take effect.

BizPhone's Call Park feature allows you to:

  • Park a call on any BizPhone handset. Once a call is park, the handset can be hung up without terminating the call.
  • Retrieve a parked call using any BizPhone handset on your system.

 

Select one of the links below to jump to a query:

 

Parking a call

  1. During a call, press the Transfer soft key (or Options soft key > Transfer on a Cordless handset).

  2. Dial *68 and listen for the IVR announcement.

  3. Dial # to park the call at your current handset, or dial the last 5 digits of the phone number for the handset you wish to park at.

  4. The call is now parked and you may hang up.

 

Retrieving a Parked call

  1. Dial *88.

  2. Dial # to retrieve the call parked at your current handset, or dial the last 5 digits of the phone number for the handset you wish to retrieve the parked call from.

  3. The call is now retrieved.

 

Call Park Retrieve using Line/DSS keys (Standard & Premium handsets only)

Line keys are found on the left and right sides of the screen on a T42S Standard handset. A maximum of 15 can be created.

DSS keys are found on the left and right sides of the Home screen on a T48S Premium handset. You can press the DSS Keys soft key to view all DSS Keys.

These setup processes must be followed on every handset in order to use the DSS key options.

Set up Call Park

  1. Find and hold down a blank Line/DSS key on your handset.
    Note: On a T42S handset, if you cannot find a blank Line key, select Menu > Features > DSS Keys, then select an available key.

  2. Use the left and right arrow keys to select Speed Dial.

  3. Use the down arrow key to go to step 2 on the setup screen.

  4. Select any Line (Line 1 is default).

  5. Use the down arrow key to go to step 3 on the setup screen.

  6. Use the dial keys to name your DSS key. This must be "P" followed by the handset's full phone number or 5-digit extension, e.g. "P12345" or "PRecep".

  7. Use the down arrow key to go to step 4 on the setup screen.

  8. Set the Value to *68 followed by the DSS key name you assigned without the "P", e.g. "*6812345".

  9. Select Save.

 

Set up Call Retrieve

  1. Find and hold down a blank Line/DSS key on your handset.
    Note: On a T42S handset, if you cannot find a blank Line key, select Menu > Features > DSS Keys, then select an available key.

  2. Use the left and right arrow keys to select Retrieve Park.

  3. Use the down arrow key to go to step 2 on the setup screen.

  4. Select the same Line as the one chosen for Call Park.

  5. Use the down arrow key to go to step 3 on the setup screen.

  6. Use the dial keys to name your DSS key. This must be "R" followed by the handset's full phone number or 5-digit extension, e.g. "R12345" or "RRecep".

  7. Use the down arrow key to go to step 4 on the setup screen.

  8. Set the Value to the DSS key name you assigned without the "R", e.g. "12345".

  9. Select Save.

 

Using DSS keys

  1. During a call, select the Transfer soft key.

  2. Select the DSS key assigned to the location you wish to park at, e.g. "P12345" or "PRecep".

  3. The call will be parked and you may hang up.

  4. To retrieve a call, select the DSS key assigned to the location you wish to retrieve from, e.g. "R12345" or "RRecep".

  5. The call will be retrieved.

 

If you suspect your phone number has been stolen, you should take action as soon as possible.

Someone might have stolen your mobile number if you suddenly can't use your mobile service, or you see "SOS" instead of reception bars.

Select one of the links below to jump to a query:

What to do if you suspect your mobile number has been stolen

  1. Check your if your mobile service has Ported Out status in My Account.

  2. Check your email for any notifications from TPG about a mobile service transfer.

  3. Contact us as soon as possible.

  

We also recommend that you:

  • Contact your bank or financial institution ASAP and tell them someone might be committing fraud using your details;
  • Change your passwords for important accounts like your bank, email and social media;
  • Report any fraud to local police or the Australian Federal Police;
  • Report any cybercrime involving identity theft or online fraud to the Australian Cyber Security Centre;
  • Contact IDCARE on 1300 432 273 if you want help with identity crime or cyber security;
  • Report the activity to Scamwatch.

 

How someone can steal your mobile number

If a criminal has your personal information, they can steal your mobile number in a couple of ways:

  • An unauthorised port - the criminal contacts a new telco and pretends to be you, sets up an account and ports your number.
  • A SIM swap - the criminal contacts your current telco pretending to be you and requests a new SIM that has your number.

Once a criminal has your number, they can receive SMS verification codes. This means they can get access to services such as your bank, email and social media.

 

How we can help

If someone ported your number without your consent, we can reverse the port.

If someone made a SIM swap without your consent, we can deactivate the SIM and provide you a new one.

Before a mobile number is ported, TPG carries out additional validation checks to ensure the port is authorised. We send a unique verification code via SMS to the affected mobile number. This verification code is required to authorise a porting request, which helps to protect our customers from having their mobile numbers stolen.

You'll need to plug in your modem and change some settings to get it working with TPG nbn HFC.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
    If your NCB is missing, please call us on 1300 023 575.

  3. Use the Ethernet cable to connect your modem’s yellow Internet port to your NCB's UNI-D1 port or 2.5G port.

    Netgear Nighthawk RAX80 Internet Port

  4. Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.

    Netgear Nighthawk RAX80 Power Port+Button
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 5 devices to your modem’s LAN ports.
    Netgear Nighthawk RAX80 LAN Ports

  7. Open your web browser and go to: https://192.168.1.1 or https://www.routerlogin.net

  8. Log in with the default username "admin" and the default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.

  9. Hit Internet.

  10. For Does your Internet connection require a login?, hit Yes.

  11. Set Encapsulation to PPPoE (PPP over Ethernet).

  12. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  13. Hit Apply.

  14. If you have a bundled nbn & phone plan: Select Advanced > Advanced Setup > VLAN/Bridge Settings, and tick the box for VLAN/Bridge Setup. Select By VLAN tag group, hit Add and enter a Name, e.g. "TPG". Set VLAN ID to 2 and Priority to 0, then hit Add.

  15. Hit Apply and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTP.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

  2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

  3. Use the Ethernet cable to connect your modem's yellow Internet port to your NCB's UNI-D1 port.
    The message from us will tell you if you need to use a different UNI-D port.

    Netgear Nighthawk RAX80 Internet Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.

    Netgear Nighthawk RAX80 Power Port+Button
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 5 devices to your modem’s LAN ports.
    Netgear Nighthawk RAX80 LAN Ports

  7. Open your web browser and go to: https://192.168.1.1 or https://www.routerlogin.net

  8. Log in with the default username "admin" and default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.

  9. Select Internet.

  10. For Does your Internet connection require a login?, choose Yes.

  11. Set Encapsulation to PPPoE (PPP over Ethernet).

  12. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password,  reset your password.

  13. Hit Apply and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
    If your NCB is missing, please call us on 1300 023 575.

  3. Use the Ethernet cable to connect your modem’s yellow Internet port to your NCB's yellow Gateway port.

    Netgear Nighthawk RAX80 Internet Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.

    Netgear Nighthawk RAX80 Power Port+Button
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 5 devices to your modem’s Ethernet ports.
    Netgear Nighthawk RAX80 LAN Ports

  7. Open your web browser and go to: https://192.168.1.1 or https://www.routerlogin.net

  8. Log in with the default username "admin" and the default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.

  9. Hit Internet.

  10. For Does your Internet connection require a login?, hit Yes.

  11. Set Encapsulation to PPPoE (PPP over Ethernet).

  12. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  13. Hit Apply.

  14. If you have a bundled nbn & phone plan: Select Advanced > Advanced Setup > VLAN/Bridge Settings, and tick the box for VLAN/Bridge Setup. Select By VLAN tag group, hit Add and enter a Name, e.g. "TPG". Set VLAN ID to 2 and Priority to 0, then hit Add.

  15. Hit Apply and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTP.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

  2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

  3. Use the Ethernet cable to connect your modem's Internet WAN port to your NCB's UNI-D1 port.
    The message from us will tell you if you need to use a different UNI-D port.

    Netgear Nighthawk RAX120 WAN/Internet Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.

    Netgear Nighthawk RAX120 Power Port/Button
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s Ethernet ports.
    Netgear Nighthawk RAX120 LAN Ports

  7. Open your web browser and go to: https://192.168.20.1 or https://www.routerlogin.net

  8. Log in with the default username "admin" and default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.

  9. Set WAN Preference to Internet Port.

  10. Set Encapsulation to PPPoE (PPP over Ethernet).

  11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password,  reset your password.

  12. Hit Apply and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn HFC.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
    If your NCB is missing, please call us on 1300 023 575.

  3. Use the Ethernet cable to connect your modem’s Internet/WAN port to your NCB's UNI-D1 port or 2.5G port.

    Netgear Nighthawk RAX120 WAN/Internet Port

  4. Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.

    Netgear Nighthawk RAX120 Power Port/Button
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    Netgear Nighthawk RAX120 LAN Ports

  7. Open your web browser and go to: https://192.168.1.1 or https://www.routerlogin.net

  8. Log in with the default username "admin" and the default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.

  9. Set WAN Preference to Internet Port.

  10. Set Encapsulation to PPPoE (PPP over Ethernet).

  11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  12. Hit Apply.

  13. If you have a bundled nbn & phone plan: Select Advanced > Advanced Setup > VLAN/Bridge Settings, and tick the box for VLAN/Bridge group. Select By VLAN tag group, hit Add and enter a Name, e.g. "TPG". Set VLAN ID to 2 and Priority to 0, then hit Add.

  14. Hit Apply and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

Global Address Book allows up to 500 contacts to be uploaded and accessed by Standard, Premium or Cordless handsets.

 

Select one of the links below to jump to a query:

 

Creating a Global Address Book file

  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.

  2. Select the arrow next to Global Address Book to expand this section.

  3. Select How to generate Global Address Book CSV and save the file to a familiar location on your computer.

    BizPhone - Global Address Book - How to...

  4. Open the sample CSV file using Microsoft Excel. Adjust the example entries and add more names and phone numbers as desired.
    Note: Landline phone numbers must include the prefix for the area code, e.g. "02" for NSW. A maximum of 500 entries is supported.

    BizPhone Frontier Portal - Global Address Book example Excel

  5. Save the spreadsheet as a .CSV (comma delimited) file.

  6. Return to Frontier Portal. Under Global Address Book, select Browse.

  7. Locate and select your .CSV file, then select Update.
    Note: You can update an existing Global Address book file in the same way.

    BizPhone - Global Address Book Upload

  8. You must restart your BizPhone handset(s) after any changes in order to access the updated Global Address Book.

Error messages when uploading your .CSV file

If you encounter an error when uploading your file:

BizPhone -Global Address Book Error Msg

Please ensure that your .CSV file:

  1. Has no more than 500 contacts in total.

  2. Does not exceed 50 characters per Name field.

  3. Contains no special characters i.e: .~!@#$%^&*()_+-=[]{}|\:'<>?,./

  4. Contains no double spaces e.g. “John  Doe”.

  5. Contains no leading/lagging spaces in the Name field e.g. " Name" or "Name ".

 
Resolving these file issues should allow you to upload successfully. If you encounter an error you cannot resolve, please call us on 1300 769 691 for assistance.

Accessing the Global Address Book from your handset

Cordless DECT Handsets (W60P or W56P)

  1. Press the OK handset key.

  2. Use the Up and Down handset keys to find Directory, then press OK.

  3. Select Network Dir.

  4. Select GroupCommon.

  5. Select the desired Name and Phone number from the Global Address Book.

Standard Handsets (T42S. or T42G)

  1. Press the Directory soft key.

  2. Use the Up and Down handset keys to find and select Group Common.

  3. Select the desired Name and Phone number from the Global Address Book.

Premium Handsets (T48S or T48G)

  1. Select Directory on the main LCD screen.

  2. Select Group Common from the left-hand menu.

  3. Select the desired Name and Phone number from the Global Address Book.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
    If your NCB is missing, please call us on 1300 023 575.

  3. Use the Ethernet cable to connect your modem’s Internet/WAN port to your NCB's yellow Gateway port.

    Netgear Nighthawk RAX120 WAN/Internet Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.

    Netgear Nighthawk RAX120 Power Port/Button
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s Ethernet ports.
    Netgear Nighthawk RAX120 LAN Ports

  7. Open your web browser and go to: https://192.168.1.1 or https://www.routerlogin.net

  8. Log in with the default username "admin" and the default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.

  9. Set WAN Preference to Internet Port.

  10. Set Encapsulation to PPPoE (PPP over Ethernet).

  11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  12. Hit Apply.

  13. If you have a bundled nbn & phone plan: Select Advanced > Advanced Setup > VLAN/Bridge Settings, and tick the box for VLAN/Bridge Setup. Select By VLAN tag group, hit Add and enter a Name, e.g. "TPG". Set VLAN ID to 2 and Priority to 0, then hit Add.

  14. Hit Apply and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.