If you've forgotten your password or your TPG login doesn't work for you, here's how to reset your TPG password.

  1. Go to: https://tpg.com.au/password
  2. Enter your TPG Username, Customer ID or TPG Mobile Number and the Postcode linked to your TPG account.
     
    TPG Password Reset
  3. Hit Reset Password. An SMS with a link to reset your password will be sent to the mobile number listed on your TPG account.
    Can't reset you password or need to take over an account via Power of Attorney? Call us on 13 14 23 for and we'll help you.
    TPG Password Reset

 

Here's what you need to know about TPG billing.

Select one of the links below to jump to a query:

When your first TPG service is activated, that date will be the start of your billing period.

Your monthly plan will renew around that same date each month.

 

 

  1. Log into My Account and hit Check Your Account Usage.

    TPG - Check Usage

 

A prepayment for one month's plan fees is taken when your order a TPG service.

Your recurring plan fees are paid one month in advance. Payment is taken 7 days before your next billing period begins - this means there's enough time to fix a failed payment, if it happens.

For more info, check out the the Billing Policy in our Service Description and Terms.

 

If you change your TPG plan, your new plan will take effect at the start of your next billing period. This means your billing period doesn't change and you don't have to worry about invoice alignments or partial monthly fees.

 

What happens if you cancel your TPG service

If you still have other TPG services on your account, any plan fees paid in advanced for your cancelled service will be applied as a credit on your TPG account, to be used towards future invoices.

If you're closing your TPG account and have no other TPG services, any remaining credit after your final invoice can be refunded back to your nominated bank account or credit card.

 

How to update your payment details

Check out Update your Payment Details in My Account.

 

Credits

A credit is an amount of money added to your TPG account, usually to correct a billing error or to cover downtime during a service fault.

Credits stay on your TPG account until they're used towards charges on your next TPG invoice. For example, if your TPG account had a credit of $50 and your next TPG invoice was due for $59.99, you'd only have to pay $9.99 after the credit is used.

 

Refunds

A refund is when a credit on your TPG account is returned to your nominated bank account or credit card. You can ask for a credit on your TPG account to be refunded by calling us on 13 14 23.

If you close your TPG account and your final invoice is in credit, the credit will be refunded.

It’s easy to update your payment details in My Account. Your payment details will be used to auto-pay your TPG invoice each month.

Please note: If you have an overdue invoice, saving new payment details will trigger an automatic payment, so make sure you’re ready to pay before you save.

Select one of the links below to jump to a query:

Update your credit card details

  1. Log into My Account and hit Update Contact & Payment Details.
    Never used My Account before? Check out An Introduction to My Account.

    Update payment and contact details

  2. Select Update/Enter Credit Card Details.

    Update credit card or direct debit details

  3. Fill out the required details and hit Update Details Now to finish.

    You’ll need to enter your Card Holder's Name, Card Number, Expiry Date and Verification Code (CVC). Any surcharges that apply will be shown on screen. You'll also need to agree to the payment terms.

    Update credit card details

 

Update your Direct Debit details

 

  1. Log into My Account and hit Update Contact & Payment Details.
    Never used My Account before? Check out An Introduction to My Account.

    Update payment and contact details

  2. Hit Update/Enter Direct Debit Details.

    Update credit card or direct debit details

  3. Fill out the required details and hit Update Details Now to finish.

    You’ll need to enter your Bank Name, BSB, Brand Name, Account Holder Name, and Account Number. You'll also need to agree to the Direct Debit Service Agreement and the payment terms.

    Update direct debit details

Can I use a gift card as my payment details?

Sorry, but your payment details must use an Authorised Deposit-taking Institution (ADI). Gift cards such as Visa Debit gift cards aren’t considered ADIs, so they can’t be used as your TPG payment details.

You can make a payment at any time in My Account.

Note: If you need to change your payment details first, check out Update payment details in My Account.

  1. Log into My Account and hit Check Your Current Balance.
    Never used My Account before? Check out An Introduction to My Account.

    Retry Payment Current Balance

  2. If your TPG account has an amount payable in your Account Balance, you can hit Process Payment to pay the amount using your current payment details.

    Retry Payment Process

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