Set up your nbn® HFC

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. 

 

Choose your modem to get started:

Picture Modem
VX420-G2V Modem
 VX420-G2V Modem
Smart Modem Gateway VX420-G2H
 VX420-G2H Modem
VX220-G2V Modem
 VX220-G2V Modem
TP-Link VR1600v Modem
 TP-Link VR1600v
HG658 or HG659 modem
 TPG modem not listed here?
See Guides for older modems.
BYO Modem
 Don't have a TPG modem?
See our BYO modem guide.

 

How to plug in your VX420-G2V Modem for nbn HFC

 

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your nbn Connection Box (NCB) – this will be connected to a cable wall socket, which may be near another cable wall socket for any cable TV service. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.

    If your NCB is missing, please call us on 1300 023 575.
  3. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
     
    Your NCB should already be connected to a power outlet - if not, plug it in.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port or 2.5G port.
     
    NCBs with 2.5G ports were supplied from 1 October 2024.
  5. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 1300 997 271 and we can help you out.
    VX420-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  7. You'll find the default Wi-Fi name and password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX420-G2V barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your TPG Voice phone service, just plug a handset into your modem’s green Phone port.
    VX420-G2V nbn HFC plugin - from left to right, VX420-G2V ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button, ON/OFF button, Power.
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your VX420-G2H Modem for nbn HFC

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your nbn Connection Box (NCB) – this will be connected to a cable wall socket, which may be near another cable wall socket for any cable TV service. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.

    If your NCB is missing, please call us on 1300 023 575.
  3. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
     
    Your NCB should already be connected to a power outlet - if not, plug it in.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port or 2.5G port.
     
    NCBs with 2.5G ports were supplied from 1 October 2024.
  5. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 1300 997 271 and we can help you out.
    VX420-G2H Modem lights - from left to right: Power, DSL, 4G, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  7. You'll find the default Wi-Fi name (SSID) and password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX420-G2H Barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your TPG Voice phone service, just plug a handset into your modem’s green Phone port.
    VX420-G2H Modem nbn HFC plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button above ON/OFF button, Power.

  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your VX220-G2V Modem for nbn HFC

 

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your nbn Connection Box (NCB) – this will be connected to a cable wall socket, which may be near another cable wall socket for any cable TV service. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.

    If your NCB is missing, please call us on 1300 023 575.
  3. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
     
    Your NCB should already be connected to a power outlet - if not, plug it in.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port or 2.5G port.
     
    NCBs with 2.5G ports were supplied from 1 October 2024.
  5. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.
     
    No blue light? Call us on 1300 997 271 and we can help you out.
    VX220-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WPS, WAN, LAN1, LAN2, LAN3, LAN4, Phone, USB.

  7. You'll find the default Wi-Fi name and password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.

    VX220-G2V Barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your TPG Voice phone service, just plug a handset into your modem’s green Phone port.
    VX220-G2V nbn HFC plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Power. The right side of the modem has an ON/OFF button and Reset button.

  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your TP-Link VR1600v for nbn HFC

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your nbn Connection Box (NCB) – this will be connected to a cable wall socket, which may be near another cable wall socket for any cable TV service. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.

    If your NCB is missing, please call us on 1300 023 575.
  3. Use the power cable to connect your modem's Power port to a power outle and press your modem’s Power button.
     
    Your NCB should already be connected to a power outlet - if not, plug it in.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port or 2.5G port.
     
    NCBs with 2.5G ports were supplied from 1 October 2024.
  5. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 1300 997 271 and we can help you out.
    VR1600V lights - from left to right: Power, DSL, Internet, 2.4G, 5G, WPS, Phone1, Phone2, WAN, LAN1, LAN2, LAN3, LAN4, USB.

  7. You'll find the default Wi-Fi name (SSID) and password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.

    VR1600v Barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your TPG Voice phone service, just plug a handset into your modem’s grey Phone 1 port.
    VR1600v Modem nbn HFC plugin - from left to right, modem ports are DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Phone 2, Phone 1, Power, Reset button above Power button.
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

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