It’s easy to update your payment details in My Account. Your payment details will be used to auto-pay your TPG invoice each month.

Important: If you have an overdue invoice, saving new payment details will trigger an automatic payment, so make sure you’re ready to pay before you save.

 

Select one of the links below to jump to a query:

 

Update your credit card details

  1. Log into My Account and hit Update Contact & Payment Details.
     
    Never used My Account before? Check out An Introduction to My Account.

    TPG My Account - Account Management menu

  2. Select Update/Enter Credit Card Details.

    My Account - Payment Details selection

  3. Fill out the required details and hit Update Details Now to finish.

    You’ll need to enter your Card Holder's Name, Card Number, Expiry Date and Verification Code (CVC). Any surcharges that apply will be shown on screen. You'll also need to agree to the payment terms.

    My Account - Credit Card details entry

 

Update your Direct Debit details

 

  1. Log into My Account and hit Update Contact & Payment Details.

    Never used My Account before? Check out An Introduction to My Account.

    TPG My Account - Account Management menu

  2. Hit Update/Enter Direct Debit Details.

    My Account - Payment Details selection

  3. Fill out the required details and hit Update Details Now to finish.

    You’ll need to enter your Bank Name, BSB, Brand Name, Account Holder Name, and Account Number. You'll also need to agree to the Direct Debit Service Agreement and the payment terms.

    My Account - Direct Debit details entry

 

Can I use a gift card as my payment details?

Sorry, but your payment details must use an Authorised Deposit-taking Institution (ADI). Gift cards such as Visa Debit gift cards aren’t considered ADIs, so they can’t be used as your TPG payment details.

You can make a payment at any time in My Account.

Note: If you need to change your payment details first, check out Update payment details in My Account.

 

  1. Log into My Account and hit Check Your Current Balance.

    Never used My Account before? Check out An Introduction to My Account.

    My Account - Check your Current Balance

  2. If your TPG account has an amount payable in your Account Balance, you can hit Process Payment to pay the amount using your current payment details.

    My Account - Process payment

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