How to improve your Wi-Fi Signal

These steps will work for all TPG modems.

Wi-Fi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your devices and your modem.

1. Make sure your modem is in a clear, central location in your home, on a desk or shelf without much clutter.

   Modems should not be placed on the ground, shut in cabinets, or crowded by other objects.

2. Most modems have two Wi-Fi networks: the newer, faster 5GHz Wi-Fi and the older, slower 2.4GHz Wi-Fi. Switching to 5GHz Wi-Fi can give you better Wi-Fi speeds with less interference from microwaves, baby monitors and other devices that use 2.4GHz Wi-Fi.
   
   If you have a modem with a "band steering" feature, your devices will automatically connect to the 5GHz Wi-Fi whenever possible.
   
   If your modem's barcode sticker has a separate Wi-Fi Name (SSID) with "5G" in its name, you may need to connect to 5GHz Wi-Fi manually.

   

3. If you have a TPG modem with custom Wi-Fi network names, our TPG Modem Basic Wi-Fi Settings guide will help you get into the Wi-Fi settings and find the name of the 5GHz Wi-Fi network.

   If you have a third-party modem, please check the manufacturer's website for a guide.

4. If you have a larger home, a standard Wi-Fi signal may not be enough to cover your property. Please consider further options such as:
   - A Wi-Fi extender;
   - A wireless mesh network;
   - Ethernet cabling or smart wiring.