Troubleshoot dropouts on your nbn® FTTC

If your TPG nbn FTTC service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

  1. Your service may just be affected by an outage or planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network Status page.

    If there is an outage or planned maintenance, the results will give you an estimated fix time.

  2. Log into My Account and run an nbn service test.

    If the nbn service test identifies an issue, we’ll contact you.

  3. Do you have any devices connected to your modem with an Ethernet cable? If these devices stay connected when devices on Wi-Fi drop out, switch to troubleshooting Wi-Fi Dropouts.

  4. Find your nbn modem and make sure the cables are plugged in securely and not damaged. Our setup guide will show you how to plug in.

    You’ll need to replace any broken or chewed cables.

    Wiring Diagram (NBN FTTC) - G2V

  5. Still getting dropouts? Please call us on 1300 997 271 and we’ll help you.

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