nbn Home Phone Features

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Here's everything you need to know about the different features available for nbn Home Phone, a VoIP phone service exclusive to nbn FTTP. VoIP phone services work over the internet.

Note: This product was only available to select nbn FTTP customers as of 23 August 2017. It is no longer sold as of 23 May 2024.

Select one of the links below to jump to a query:

Call Barring
Number Display/Number Block
Directory Listing
Call Forwarding/Diverting
Call Waiting
Caller ID

Call Barring

Call Barring stops your TPG Voice service from making specific types of calls.

All Call Barring types are turned off by default, but you have these options:

Bar outgoing long distance (STD) calls
Bar outgoing calls to Australian mobile phones
Bar outgoing International calls

Log in to My Account and hit View nbn Home Phone Service Account.
Note: You may see a View nbn Digital Voice Service Account button instead.
Hit nbn Home Phone Service Control Panel.
Under "Call Barring", you can change each type of call barring to barred if you want to turn it on, or not barred if you want to turn it off.

Number Display/Number Block

Number Display/Number Block blocks your phone number from being shown to the person you’re calling.

Number Display/Number Block is turned off by default.

Log in to My Account and hit View nbn Home Phone Service Account.
Note: You may see a View nbn Digital Voice Service Account button instead.
Hit nbn Home Phone Service Control Panel.
Under "Number Display/Number Block", you can change the option to blocked if you want to turn it on, or displayed if you want to turn it off.

Directory Listing

Directory Listing changes the way your TPG phone number is listed in public directories like the White Pages and Directory Assisted Services:

Listed: Your name, phone number and address are listed in directories.
Silenced: Your phone number is not listed in directories.

Directory Listing is set to Silenced by default.

Log in to My Account and hit View nbn Home Phone Service Account.
Note: You may see a View nbn Digital Voice Service Account button instead.
Hit nbn Home Phone Service Control Panel.
Under "Directory Listing", you can change the option to listed if you want your phone number to be listed in directories, or silenced if you don't want to be in directories.

Any changes may take up to 5 business days to show on directories.

Call Forwarding/Diverting

Call Forwarding lets you divert calls to TPG Voice number to a different Australian phone number. Standard rates apply for all forwarded calls.

Note: You can't forward calls to an international number.

All Call Forwarding/Diverting types are turned off by default, but you have these options:

Divert all incoming calls
Divert if no reply (after 4-39 seconds)
Divert if busy

Log in to My Account and hit View nbn Home Phone Service Account.
Note: You may see a View nbn Digital Voice Service Account button instead.
Hit nbn Home Phone Service Control Panel.
Under "Call Forwarding/Diverting", enter a destination phone number to turn that type of call forwarding on.

For Divert if no reply, you'll also need to enter a Delay time between 4-39 seconds.

Call Waiting

If someone calls you while you’re already on a call, Call Waiting lets you to put them on hold. To use Call Waiting your phone needs to have a "Recall" of "Flash" button.

Call Waiting is turned on by default and currently, it can't be turned off in My Account.

Caller ID

Caller ID lets you see the phone number of the person who's calling you. It's included by default.