Change your internet plan in My Account
Please enter your Customer ID number.
This will allow us to provide information that's relevant to your services.
You will be able to find your Customer ID on any invoices or emails we have sent you.
If you don't have your Customer ID handy, just let us know what your My Account looks like.
This article is show as a result of the customer details you provided.
What does your My Account look like?
You can change your internet plan at any time in My Account.
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Log in to My Account and hit Change Plan.
Never used My Account before? Check out An Introduction to My Account.
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Under "Want to try a new plan?", hit Change Plan.
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Choose your new plan from the list of available options and then hit Next.
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You'll see a summary of your plan change. Tick the box to agree to the terms and conditions and then hit Submit.
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We'll send you an email and SMS to confirm when your plan change is done.
If your plan will renew in less than 7 days, your plan change may be delayed until the following month.