How to set up Telstra Smart Modem Gen2 for nbn Wireless
You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.
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First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
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Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
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Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
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Use the power cable to connect your modem's Power port to a power outlet and turn it on.
- To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
- If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
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Check the lights on your modem. If the Online light is red, you can go to the next step.
No red Online light? Call us on 1300 997 271 and we'll help you. -
Open your web browser and go to: https://192.168.0.1 or https://mymodem
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Log in with the default password "Telstra" on your modem's barcode sticker. If you have a custom password, use that instead.
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Hit BROADBAND and delete the existing username and password details.
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Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password. -
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.