• What you need for Wi-Fi Calling
• How to turn on Wi-Fi Calling on a Samsung phone
• How to turn on Wi-Fi Calling on an iPhone
• Devices compatible with Wi-Fi Calling
• Alcatel
• Apple
• Google
• HMD
• LG
• Motorola
• Nokia
• OPPO
• Samsung
• TCL
• Vodafone
• How to use Wi-Fi Calling
• Where can I make Wi-Fi Calls from?
• I'm in an area with TPG Mobile coverage. Will I be able to make a Wi-Fi Call?
• Is there any change to the way I make calls using Wi-Fi Calling?
• Can I call emergency services with Wi-Fi Calling?
• What happens to calls when I leave Wi-Fi coverage?
• Can I use Wi-Fi Calling while International Roaming?
• What internet speed is needed for Wi-Fi Calling to work?
• Can I use Wi-Fi Calling on a VPN?
• Additional information
• Are there extra charges for Wi-Fi Calling?
• Does Wi-Fi Calling use data?
• Is Wi-Fi Calling secure?
• Can I differentiate between Wi-Fi calls and standard calls on my bill?
• Terms and Conditions

What you need for Wi-Fi Calling

To make calls over Wi-Fi, eligible TPG Mobile customers need:

• To make sure your phone is running the latest software;

• 4G Voice & Data (VoLTE) turned on in your phone settings; and

• Wi-Fi Calling turned on in your phone settings;

• Wi-Fi turned on in your phone settings; and

• To be connected to a Wi-Fi network.
  Note: Public Wi-Fi networks may not work with Wi-Fi Calling as they may have firewalls that restrict access to Wi-Fi Calling.

When you’re on a Wi-Fi call, you'll see a Wi-Fi call icon next to the Wi-Fi signal bar on your phone screen.

Not sure how to update your phone settings? We've got guides for iPhones and Samsung phones below. If you use a different phone, please check the manufacturer's website for a guide.

 

How to turn on Wi-Fi Calling on a Samsung phone

How to turn on Wi-Fi Calling on an iPhone

 

Devices compatible with Wi-Fi Calling

Alcatel

• 1 2019 4G
• 1B 2020 4G
• 1V 2020 4G
• 3L 2020 4G
• 1S 2021 4G

Apple

• iPhone 11/iPhone 11 Pro/iPhone 11 Pro Max
• iPhone 12/iPhone 12 mini/iPhone 12 Pro/iPhone 12 Pro Max
• iPhone 13/iPhone 13 mini/iPhone 13 Pro/iPhone 13 Pro Max
• iPhone 14/iPhone 14 Plus/iPhone 14 Pro/iPhone 14 Pro Max
• iPhone 15/iPhone 15 Plus/iPhone 15 Pro/iPhone 15 Pro Max
• iPhone 16/iPhone 16 Plus/iPhone 16 Pro/iPhone 16 Pro Max/iPhone 16e
• iPhone 6/iPhone 6 Plus/iPhone 6s/iPhone 6s Plus
• iPhone 7/iPhone 7 Plus
• iPhone 8/iPhone 8 Plus
• iPhone SE/iPhone SE 2020/iPhone SE 2022
• iPhone X/iPhone XR/iPhone XS/iPhone XS Max     
• Watch SE/Watch SE (2nd gen) (GPS + Cellular)
• Watch Series 3/4/5/6/7/8/9 (GPS + Cellular)
• Watch Ultra/Ultra 2 (GPS + Cellular)

Google

• Pixel 3/Pixel 3 XL/Pixel 3a
• Pixel 4/Pixel 4 XL/Pixel 4a
• Pixel 5    
• Pixel 6/Pixel 6 Pro/Pixel 6a
• Pixel 7/Pixel 7 Pro
• Pixel 8/Pixel 8 Pro
• Pixel 9/Pixel 9 Pro/Pixel 9 Pro XL/Pixel 9 Pro Fold/Pixel 9a 5G

HMD

• Pulse+ 4G
• Pulse Pro 4G (TA-1588)

LG

• K42 4G
• Velvet 5G

Motorola

• Moto e7 4G/Moto e7 Power 4G
• Moto e13 4G
• Moto e14 4G
• Moto e22i 4G
• Moto edge20 fusion 5G
• Moto edge30 5G/Moto edge30 pro 5G
• Motorola edge 50 fusion
• Moto g 5G Plus
• Moto g8 4G
• Moto g10 4G
• Moto g14 4G
• Moto g34 5G
• Moto g35 5G
• Moto g50 5G
• Moto g62 5G

Nokia

• 1 Plus 4G
• 6 4G
• C01 Plus 4G
• C02 4G
• G21 4G
• XR20 5G

OPPO

• A16s 4G
• A38 4G
• A57 4G
• A60 5G
• A91 4G
• AX5 4G
• Find X2 Lite 5G
• Find X5 5G/Find X5 Lite 5G/Find X5 Pro 5G
• R15 Pro 4G
• R17 Pro 4G
• Reno Z 4G
• Reno8 5G

Samsung

• Galaxy A05s 4G
• Galaxy A11 4G
• Galaxy A12 4G
• Galaxy A13 4G/Galaxy A13 5G
• Galaxy A14 4G/Galaxy A14 5G
• Galaxy A16 5G
• Galaxy A20 4G
• Galaxy A22 5G
• Galaxy A30 4G
• Galaxy A32 5G
• Galaxy A33 5G
• Galaxy A34 5G
• Galaxy A35 5G
• Galaxy A36 5G
• Galaxy A5 2017 4G
• Galaxy A51 4G
• Galaxy A52 5G/Galaxy A52s 5G
• Galaxy A53 5G
• Galaxy A55 5G
• Galaxy A56 5G
• Galaxy A70 4G
• Galaxy A71 5G
• Galaxy A73 5G
• Galaxy A8 4G
• Galaxy Fold 4G
• Galaxy Note10 4G/Galaxy Note10+ 4G
• Galaxy Note20 4G/Galaxy Note20 5G/Galaxy Note20 Ultra 5G
• Galaxy Note8 4G
• Galaxy Note9 4G
• Galaxy S10 4G/Galaxy S10+ 4G/Galaxy S10e 4G
• Galaxy S20 4G/Galaxy S20 5G/Galaxy S20 FE 4G/Galaxy S20 FE 5G/Galaxy S20 Ultra 5G/Galaxy S20+ 4G/Galaxy S20+ 5G
• Galaxy S21 5G/Galaxy S21 FE 5G/Galaxy S21 Ultra 5G/Galaxy S21+ 5G
• Galaxy S22 5G/Galaxy S22 Ultra 5G/Galaxy S22+ 5G
• Galaxy S23 5G/Galaxy S23 Ultra 5G/Galaxy S23+ 5G/Galaxy S23 FE 5G
• Galaxy S24/Galaxy S24 Ultra/Galaxy S24+/Galaxy S24 FE 5G
• Galaxy S25/Galaxy S25 Ultra/Galaxy S25+
• Galaxy S8 4G/Galaxy S8+ 4G
• Galaxy S9 4G/Galaxy S9+ 4G
• Galaxy Tab A 8.0 2017 4G/Galaxy Tab A 10.1 4G/Galaxy Tab A 10.5 4G
• Galaxy Tab A7 2020 10.4 4G
• Galaxy Tab A8 10.5 4G
• Galaxy Tab A9+ 5G
• Galaxy Tab S4 4G
• Galaxy Tab S5e 10.5 4G
• Galaxy Tab S6 10.5 4G
• Galaxy Tab S7 11.0 4G/Galaxy Tab S7+ 12.4 5G
• Galaxy Tab S8 11.0 5G/Galaxy Tab S8+ 12.4 5G/Galaxy Tab S8 Ultra 14.6 5G
• Galaxy Tab S9 11.0 5G/Galaxy Tab S9+ 12.4 5G/Galaxy Tab S9 Ultra 14.6 5G
• Galaxy Tab S10+ 12.4 5G/Galaxy Tab S10 Ultra 14.6 5G
• Galaxy Z Flip 4G/Galaxy Z Flip3 5G/Galaxy Z Flip4 5G/Galaxy Z Flip5 5G/Galaxy Z Flip6
• Galaxy Z Fold2 5G/Galaxy Z Fold3 5G/Galaxy Z Fold4 5G/Galaxy Z Fold5 5G/Galaxy Z Fold6

TCL

• 20 Pro 5G/20 R 5G
• 305 4G

Vodafone

• Vodafone Smart E9 4G
• Vodafone Smart N10 4G
• Vodafone V Lite 4G
• Vodafone V Lite 2 4G
• Vodafone V Pro 4G
• Vodafone V Pro 2 4G
• Vodafone V Smart 4G
• Vodafone V Smart 2 4G

 

How to use Wi-Fi Calling

Where can I make Wi-Fi Calls from?

As long as VoLTE & Wi-Fi Calling is turned on in your phone settings and your phone is connected to Wi-Fi, Wi-Fi Calling will be used automatically whenever your phone has limited TPG Mobile coverage.

I'm in an area with TPG Mobile coverage. Will I be able to make a Wi-Fi Call?

If TPG Mobile coverage is available, you'd need to turn on Airplane Mode and connect to Wi-Fi to force Wi-Fi Calling to be used instead.

Is there any change to the way I make calls using Wi-Fi Calling?

There's no change to the way you make calls over Wi-Fi Calling to another mobile phone.

However, Wi-Fi Calls to a landline phone need you to enter the area code (e.g. "02 9000 1234" instead of just "9000 1234"), even if you're in the sate state or territory.

Can I call emergency services with Wi-Fi Calling?

No. Special numbers that connect based on location services like 000 emergency services or 1300/1800 numbers may not connect to the correct location over Wi-Fi Calling, or may not connect at all. We recommend turning off Wi-Fi Calling before calling 000 emergency services or 1300/1800 numbers.

What happens to calls when I leave Wi-Fi coverage?

If you leave Wi-Fi coverage during a Wi-Fi Call, the call will seamlessly transition to the TPG Mobile network, provided coverage is available. If TPG Mobile coverage is not available, then the call will be disconnected.

Can I use Wi-Fi Calling while International Roaming?

No, Wi-Fi Calling is not available outside Australia.

What internet speed is needed for Wi-Fi Calling to work?

Wi-Fi Calling only needs a speed of 100-120kbps. However, internet services with high latency (i.e. delays sending data from one point to another) such as Satellite broadband may reduce your call quality.

Can I use Wi-Fi Calling on a VPN?

Yes. Virtual Private Networks (VPNs) will work as long as they don’t have a firewall that restricts access to Wi-Fi Calling.

 

Additional information

Are there extra charges for Wi-Fi Calling?

There are no additional fees for Wi-Fi Calling. All calls and SMS/MMS are charged at the standard rates for your TPG mobile plan.

Does Wi-Fi Calling use data?

Yes, Wi-Fi Calling uses data over the Wi-Fi connection, which will affect the data allowance for that internet service (if applicable) or be charged based on the agreement with the internet service provider for the Wi-Fi network.

Wi-Fi Calling does not affect your TPG mobile data allowance.

Is Wi-Fi Calling secure?

Yes. Wi-Fi Calling uses the same authentication as a call over our mobile network. Our current supported devices enable a secured connection that will ensure all calls and text messages are encrypted.

Can I differentiate between Wi-Fi calls and standard calls on my bill?

Yes. The call record on your bill will state ‘Over Wi-Fi’. Calls made over Wi-Fi will be displayed in AEST/AEDST time.

 

Terms and Conditions

To use Wi-Fi Calling, you need an active TPG prepaid mobile plan, a compatible mobile phone, have 4G voice calls (VoLTE) enabled, have Wi-Fi Calling settings turned on, and access to a Wi-Fi connection. You can turn off Wi-Fi Calling through your mobile phone settings.

There are no additional fees to use Wi-Fi Calling, however, you will be charged your normal plan rates to make calls or send messages (TXT or PXT) using Wi-Fi Calling (the same way you are charged to make calls, TXT or PXT on the mobile network). Your use of Wi-Fi will count towards your internet use, so you may incur charges from your internet service provider. Calls or TXTs using Wi-Fi Calling will appear on your usage history as “Over Wi-Fi” and the time the call or TXT was made may default to AEST/AEDT.

You cannot use Wi-Fi Calling while roaming overseas. You may not be able to use Wi-Fi Calling on some public or corporate Wi-Fi networks. You may not receive National Emergency Warning System (NEWS) TXT warnings when you are using Wi-Fi Calling.

While you can make calls to emergency services using Wi-Fi Calling if there is no mobile coverage available, we recommend you make 000 or 112 calls using a mobile network if possible as this will provide a more accurate location to emergency services.

• How to close an account and/or transfer ownership of services
• How to use the Australian Death Notification Service

How to close an account and/or transfer ownership of services

If the account holder has passed away, please call us on 13 14 23 and we can help you to close the account or transfer ownership of the services into your name. If you choose to transfer ownership of any services, you’ll need to meet our credit requirements.

When contacting us, please have these details ready:

• Account holder’s TPG username, TPG Mobile number or TPG account number
• Account holder's full name
• Account holder's date of birth
• Account holder's home address

We may ask you to email us a copy of the Death Certificate or Coroner’s notice.

Important: The person contacting us should be an authorised representative of the deceased, such as:

• Next of kin
• Executor or administrator of the estate
• Power of attorney
• Trustee or solicitor administering the estate
• An authorised representative listed on the account

How to use the Australian Death Notification Service

You can also notify us about the death of the account holder using the Australian Death Notification Service.

The Australian Death Notification Service is a national service which enables you to digitally notify multiple organisations about the death of the account holder. This service provides secure online environment for you to send an email notification to multiple organisations at one time.

Simply head to the Australian Death Notification Service and provide these details:

• Details of the person who has died
• Confirmation you would like to notify TPG
• Your details as the notifier

The Australian Death Notification Service will validate details of the deceased person against the Australian Death Check (ADC) and pass on information to us. We'll contact you to discuss the next steps within 10 business days using your supplied contact details.

• Where to send your Power of Attorney and supporting documents
• Supporting documentation you need for different types of Power of Attorney
• General Power of Attorney
• Enduring Power of Attorney
• Other circumstances where you can act on behalf of the account holder
• Financial counsellor or debt repair agency
• The account holder has passed away
• The account holder is incarcerated
• The account holder is hearing impaired
• The account holder does not speak English

Where to send your Power of Attorney and supporting documents

• Mail: TPG Customer Relations, PO Box 1844, Macquarie Centre, North Ryde, NSW 2113
• Fax: 02 9850 0813, Attn: Customer Relations Team

Supporting documentation you need for different types of Power of Attorney

General Power of Attorney

Depending on the state or territory, you’ll need to provide us with the following:

NSW Powers of Attorney Act 2003 (NSW)

Must be in prescribed form x See example of NSW Power of Attorney

Registered x

Date of Power of Attorney ✓

Principal name and address ✓

Principal representative name and address x

Attorney name and address ✓

Principal signature ✓

Principal’s representative signature x

Date of principal signing ✓

Principal’s signature witnessed by prescribed witness ✓

Witness name ✓

Witness address ✓

Date of witness signing x

Acceptance by attorney x

Attorney signature x

Date of attorney signing x

VIC Instruments Act 1958 (VIC)

Must be in prescribed form x See example of VIC Power of Attorney

Registered x

Date of Power of Attorney ✓

Principal name and address ✓

Principal representative name and address x

Attorney name and address ✓

Principal signature ✓

Principal’s representative signature x

Date of principal signing x

Principal’s signature witnessed by prescribed witness x

Witness name x

Witness address x

Date of witness signing x

Acceptance by attorney x

Attorney signature x

Date of attorney signing x

QLD Powers of Attorney Act 1998 (QLD)

Must be in prescribed form ✓Must use QLD  Power of Attorney

Registered x

Date of Power of Attorney x

Principal name and address x

Principal representative name and address x

Attorney name and address x

Principal signature x

Principal’s representative signature x

Date of principal signing x

Principal’s signature witnessed by prescribed witness x

Witness name x

Witness address x

Date of witness signing x

Acceptance by attorney x

Attorney signature x

Date of attorney signing x

ACT Powers of Attorney Act 2006 (ACT)

Must be in prescribed form x

Registered x

Date of Power of Attorney ✓

Principal name and address ✓

Principal representative name and address x

Attorney name and address ✓

Principal signature ✓

Principal’s representative signature x

Date of principal signing x

Principal’s signature witnessed by prescribed witness x

Witness name ✓

Witness address ✓

Date of witness signing ✓

Acceptance by attorney x

Attorney signature x

Date of attorney signing x

SA Powers of Attorney and Agency Act 1984 (SA)

Must be in prescribed form x See example of SA Power of Attorney

Registered x

Date of Power of Attorney ✓

Principal name and address ✓

Principal representative name and address x

Attorney name and address ✓

Principal signature ✓

Principal’s representative signature x

Date of principal signing x

Principal’s signature witnessed by prescribed witness x

Witness name ✓

Witness address x

Date of witness signing x

Acceptance by attorney x

Attorney signature x

Date of attorney signing x

TAS Powers of Attorney Act 2000 (TAS)

Must be in prescribed form ✓ Must use TAS Power of Attorney

Registered ✓

Date of Power of Attorney ✓

Principal name and address ✓

Principal representative name and address x

Attorney name and address ✓

Principal signature ✓

Principal’s representative signature x

Date of principal signing x

Principal’s signature witnessed by prescribed witness x

Witness name ✓

Witness address ✓

Date of witness signing x

Acceptance by attorney x

Attorney signature x

Date of attorney signing x

NT Powers of Attorney Act 2006 (NT)

Must be in prescribed form x See example of NT Power of Attorney

Registered x

Date of Power of Attorney x

Principal name and address ✓

Principal representative name and address ✓

Attorney name and address ✓

Principal signature ✓

Principal’s representative signature ✓

Date of principal signing x

Principal’s signature witnessed by prescribed witness ✓ If principal's representative signing on behalf of principal, principal's representative must sign in presence of 2 prescribed witnesses

Witness name ✓

Witness address x

Date of witness signing x

Acceptance by attorney x

Attorney signature ✓

Date of attorney signing x

WA Guardianship and Administration Act 1990 (WA)

Must be in prescribed form x

Registered x

Date of Power of Attorney ✓

Principal name and address ✓

Principal representative name and address x

Attorney name and address ✓

Principal signature ✓

Principal’s representative signature x

Date of principal signing x

Principal’s signature witnessed by prescribed witness x

Witness name ✓

Witness address x

Date of witness signing x

Acceptance by attorney x

Attorney signature x

Date of attorney signing x

Enduring Power of Attorney

Depending on the state or territory, you’ll need to provide us with the following:

NSW Powers of Attorney Act 2003 (NSW)

Prescribed ✓Must use NSW Enduring Power of Attorney

Registered x

Date of Power of Attorney x

Principal name, address and signature x

Principal’s signature witnessed by adult witness x

Principal’s signature witnessed by prescribed witness x

Witness signature x

Date of witness signing x

Acceptance by attorney x

Attorney name x

Attorney signature x

Date of attorney signing x

VIC Instruments Act 1958 (VIC)

Prescribed x

Registered x

Date of Power of Attorney ✓

Principal name, address and signature ✓

Principal’s signature witnessed by adult witness ✓ Need 1 adult witness and 1 prescribed witness

Principal’s signature witnessed by prescribed witness ✓ Need 1 adult witness and 1 prescribed witness

Witness signature ✓

Date of witness signing x

Acceptance by attorney x

Attorney name ✓

Attorney signature x

Date of attorney signing x

QLD Powers of Attorney Act 1998 (QLD)

Prescribed ✓Must use QLD Enduring Power of Attorney

Registered x

Date of Power of Attorney x

Principal name, address and signature x

Principal’s signature witnessed by adult witness x

Principal’s signature witnessed by prescribed witness x

Witness signature x

Date of witness signing x

Acceptance by attorney x

Attorney name x

Attorney signature x

Date of attorney signing x

ACT Powers of Attorney Act 2006 (ACT)

Prescribed x

Registered x

Date of Power of Attorney ✓

Principal name, address and signature ✓

Principal’s signature witnessed by adult witness ✓ Witnessed by 2 adult witnesses and containing a certificate in accordance with s 22

Principal’s signature witnessed by prescribed witness x

Witness signature ✓

Date of witness signing ✓

Acceptance by attorney ✓

Attorney name ✓

Attorney signature ✓

Date of attorney signing ✓

SA Powers of Attorney and Agency Act 1984 (SA)

Prescribed x See example of SA Enduring Power of Attorney

Registered x

Date of Power of Attorney ✓

Principal name, address and signature ✓

Principal’s signature witnessed by adult witness ✓

Principal’s signature witnessed by prescribed witness x

Witness signature x

Date of witness signing x

Acceptance by attorney ✓ Must use SA Form of Acceptance of Enduring Power of Attorney

Attorney name ✓

Attorney signature ✓

Date of attorney signing x

TAS Powers of Attorney Act 2000 (TAS)

Prescribed x See example of TAS Enduring Power of Attorney

Registered x

Date of Power of Attorney ✓

Principal name, address and signature ✓

Principal’s signature witnessed by adult witness ✓ Need 2 adult witnesses

Principal’s signature witnessed by prescribed witness x

Witness signature ✓

Date of witness signing x

Acceptance by attorney ✓Must use TAS Form of Acceptance of Enduring Power of Attorney

Attorney name ✓

Attorney signature ✓

Date of attorney signing x

NT Powers of Attorney Act 2006 (NT)

Prescribed x See example of NT Enduring Power of Attorney

Registered ✓

Date of Power of Attorney x

Principal name, address and signature ✓

Principal’s signature witnessed by adult witness x

Principal’s signature witnessed by prescribed witness ✓

Witness signature ✓

Date of witness signing x

Acceptance by attorney ✓Must use NT Form of Acceptance of Enduring Power of Attorney

Attorney name ✓

Attorney signature ✓

Date of attorney signing x

WA Guardianship and Administration Act 1990 (WA)

Prescribed ✓Must use WA Enduring Power of Attorney

Registered x

Date of Power of Attorney x

Principal name, address and signature x

Principal’s signature witnessed by adult witness x

Principal’s signature witnessed by prescribed witness x

Witness signature x

Date of witness signing x

Acceptance by attorney x

Attorney name x

Attorney signature x

Date of attorney signing x

Other circumstances where you can act on behalf of the account holder

Financial counsellor or debt repair agency

If you are a financial counsellor or a representative of a debt repair agency, call us on 13 14 23 and a case manager will contact you.

The account holder has passed away

If the account holder has passed away, please see Managing an account following a bereavement.

The account holder is incarcerated

If the account holder is incarcerated, you’ll need Power of Attorney to close the account or authorise a transfer of ownership into someone else’s name.

The account holder is hearing impaired

If the account holder is hearing impaired, they can use the Australian government’s National Relay Service.

The account holder does not speak English

If the account holder does not speak English, they can use the Australian government’s Translator and Interpreting Service (TIS).

• How to link or unlink your TPG accounts
• How services are invoiced for linked TPG accounts
• How to manage linked TPG accounts

How to link or unlink your TPG accounts

To link or unlink your TPG accounts, please call us on 13 14 23.  

Important:

• Only an authorised contact can link an account. The account holder for both account must be the same person - their name and date of birth must match.
• If you unlink your accounts, you may lose any bundling offers, invoices will no longer be consolidated, and you'll be required to log into each individual account to manage your services.

How services are invoiced for linked TPG accounts

Your payment details and invoices will be combined for linked accounts, except prepaid services which will continue to be invoiced separately.

Important:

• You're responsible for paying for each service on your linked TPG accounts. It's a good idea to check your payment details in My Account after linking accounts.
• The first time services are combined on the same invoice, you may see adjustments like partial monthly fees to align the services to the same billing period.

How to manage linked TPG accounts

Hit Linked Accounts: in My Account to see your linked accounts:

You can switch between different services on linked accounts using the Select a service to manage drop-down: