You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
    If your NCD is missing, please call us on 1300 023 575.

  3. Use the Ethernet cable to connect your modem’s blue WAN port to your NCD's yellow Gateway port.

    ASUS AC1200 WAN Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Use the modem's Power switch to turn it on.

    ASUS AC1200 Power Port+ Switch
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s other yellow Ethernet ports.
    ASUS AC1200 LAN Ports

  7. Open your web browser and go to: https://192.168.1.1 or https://www.router.asus.com

  8. Log in with the default username "admin" and default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

  9. If you see the QIS page, hit Skip Setup Wizard.

  10. Select Advanced Settings > WAN.

  11. Hit the Internet Connection tab.

  12. Set WAN Connection Type to PPPoE.

  13. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  14. Hit Apply and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn HFC.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

  2. Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
    If your NCD is missing, please call us on 1300 023 575.

  3. Use the Ethernet cable to connect your modem’s blue WAN port to your NCD's UNI-D1 port or 2.5G port.

    ASUS AC1200 WAN Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Use your modem's Power switch to turn it on.

    ASUS AC1200 Power Port+ Switch
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    ASUS AC1200 LAN Ports

  7. Open your web browser and go to: https://192.168.1.1 or https://www.router.asus.com

  8. Log in with the default username "admin" and default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

    If you see the QIS page, hit Skip Setup Wizard.

  9. Select Advanced Settings > WAN.

  10. Hit the Internet Connection tab.

  11. Set WAN Connection Type to PPPoE.

  12. Enter your TPG username and password, then hit Apply.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  13. If you have a bundled nbn & phone plan: Go to Advanced Settings > LAN > IPTV. Set ISP Profile to Manual, set Internet VID to 2, and set PRI to 0. Hit Apply.

  14. Hit Reboot and wait for your modem to reboot. You're now good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTP.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

  2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

  3. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port.
    The message from us will tell you if you need to use a different UNI-D port.

    ASUS AC1200 WAN Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Turn on your modem's Power switch.

    ASUS AC1200 Power Port+ Switch
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    ASUS AC1200 LAN Ports

  7. Open your web browser and go to: https://192.168.1.1 or http://www.router.asus.com

  8. Log in with the default username "admin" and the default password "admin" found on your modem's barcode sticker. If you have custom login details, use those instead.

  9. If you see the QIS page, hit Skip Setup Wizard.

  10. Select Advanced Settings > WAN.

  11. Hit the Internet Connection tab.

  12. Set WAN Connection Type to PPPoE .

  13. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password,  reset your password.

  14. Hit Apply.

  15. Hit Reboot and wait for your modem to reboot, then you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

This article will provide advice and resources for parents who wish to restrict the content accessed by children online. As the digital world continues to evolve, the challenges for parents evolve with it. To help keep your children safe, we’ve created this guide to highlight some of the challenges your children may face online.

For more information about keeping your child safe online, please visit eSafety.gov.au.

Select one of the links below to jump to a query:

Accessing age-appropriate material

Making sure your child only has access to age-appropriate material online can be a difficult task. It’s a good idea to chat with your children and encourage them to come to you if they see imagery or content that worries or upsets them.

If you have children of different ages, it’s best to remind older children that certain websites and apps may not be suitable for their younger siblings.

You might consider using online parental controls, monitoring apps and family friendly filters. There are apps that track the websites that your child visits and they can also block dedicated sites that you consider inappropriate. The Communications Alliance has great advice for family friendly filters.  

If any apps or filters require the MAC Address of your child's device, these guides will help you find it:

- Find MAC Address on Windows
- Find MAC Address on macOS
- Find MAC Address on Android OS
- Find MAC Address on iPhone or iPad: Turn off Private Wi-Fi (if applicable), then open Settings and go to General > Settings > About. The "Wi-Fi address" is the MAC address.

Parental Control features in modems (and why they're no longer recommended)

In the past, parents may have used Parental Control features in their modem settings to block access to certain websites and/or keywords. This approach is no longer recommended as it's ineffective due to these reasons:

  • Parental Controls will not work if the child's device is not accessing the internet directly through your modem via Ethernet or Wi-Fi. This includes mobile data, mesh Wi-Fi networks and public Wi-Fi.
  • Parental Controls may not work as expected if the child's device which use a VPN encrypted connection or other security software, or if the child's device already has content from the blacklisted websites in its browsing cache.
  • Parental Controls are not effective on websites using HTTPS, a type of encryption that is now used by most websites.

 

Unwanted contact from strangers

Social media apps can provide the ability for your children to network and to keep in touch with their peers. But they also attract unwanted contact from strangers.

If your child is contacted by a stranger, encourage them to come to you immediately. They shouldn’t respond to the stranger no matter how tempting it might appear.

 

Maintaining privacy

Sharing of private information online can be necessary but it’s important that your children are aware of when to share and when not to share private information.

It’s a good idea to chat with your children to explain the importance of keeping personal information off the internet. Set boundaries and rules, especially for younger children as their online reputation can follow them through life.

 

Cyberbullying

No longer is bullying confined to the playground. With the advent of the internet, a child could be bullied from whenever they have access to the internet. Cyberbullies may act anonymously and can inflict significant emotional trauma on a child in their bedroom – a place that should be the safest of all.

It’s important to talk to your children about cyberbullying and to make them aware of how to identify cyberbullying when it occurs. Tell your child that they should never respond to a cyberbully. Encourage your child to come to you immediately if they feel that they’ve been targeted.

 

In-app charges

Many apps, particularly free online games, generate revenue through what’s known as in-app purchases. Sometimes you may not even know that a particular action in a game involves money.

It’s best to ensure that your debit/credit card details aren’t saved on the device so that you aren’t charged if your child inadvertently makes an in-app purchase.

 

Computer viruses

Computer viruses and malware can be spread through what it seems like an innocent email or attachment.

Teach your children to be wary of emails that are unfamiliar or that they’re not expecting. Some emails use popular logos and brand names – be cautious of opening and downloading anything that doesn’t seem completely legitimate.

Always use virus protection software on all devices connected to your home network.

 

You'll need to plug in your modem and change some settings to get it working with TPG nbn HFC.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

  2. Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
    If your NCD is missing, please call us on 1300 023 575.

  3. Use the Ethernet cable to connect your modem’s blue WAN port to your NCD's UNI-D1 port or 2.5G port.

    ASUS AC1500 WAN Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Use your modem's Power switch to turn it on.

    ASUS AC1500 Power Port & Button
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    ASUS AC1500 LAN Ports

  7. Open your web browser and go to: https://192.168.1.1 or https://www.router.asus.com

  8. Log in with the default username "admin" and default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

    If you see the QIS page, hit Skip Setup Wizard.

  9. Select Advanced Settings > WAN.

  10. Hit the Internet Connection tab.

  11. Set WAN Connection Type to PPPoE.

  12. Enter your TPG username and password, then hit Apply.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  13. If you have a bundled nbn & phone plan: Go to Advanced Settings > LAN > IPTV. Set ISP Profile to Manual, set Internet VID to 2, and set PRI to 0. Hit Apply.

  14. Hit Reboot and wait for your modem to reboot. You're now good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
    If your NCD is missing, please call us on 1300 023 575.

  3. Use the Ethernet cable to connect your modem’s blue WAN port to your NCD's yellow Gateway port.

    ASUS AC1500 WAN Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Press the modem's Power button to turn it on.

    ASUS AC1500 Power Port & Button
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s other yellow Ethernet ports.
    ASUS AC1500 LAN Ports

  7. Open your web browser and go to: https://192.168.1.1 or https://www.router.asus.com

  8. Log in with the default username "admin" and default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

  9. If you see the QIS page, hit Skip Setup Wizard.

  10. Select Advanced Settings > WAN.

  11. Hit the Internet Connection tab.

  12. Set WAN Connection Type to PPPoE.

  13. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  14. Hit Apply and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTP.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

  2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

  3. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port.
    The message from us will tell you if you need to use a different UNI-D port.

    ASUS AC1500 WAN Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Turn on your modem's Power switch.

    ASUS AC1500 Power Port & Button
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    ASUS AC1500 LAN Ports

  7. Open your web browser and go to: https://192.168.1.1 or http://www.router.asus.com

  8. Log in with the default username "admin" and the default password "admin" found on your modem's barcode sticker. If you have custom login details, use those instead.

  9. If you see the QIS page, hit Skip Setup Wizard.

  10. Select Advanced Settings > WAN.

  11. Hit the Internet Connection tab.

  12. Set WAN Connection Type to PPPoE.

  13. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  14. Hit Apply.

  15. Hit Reboot and wait for your modem to reboot, then you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
    If your NCD is missing, please call us on 1300 023 575.

  3. Use the Ethernet cable to connect your modem’s blue WAN port to your NCD's yellow Gateway port.

    Asus RT-AC68U WAN Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Press the modem's Power button to turn it on.

    Asus RT-AC68U Power Port
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s other yellow Ethernet ports.
    Asus RT-AC68U LAN Ports

  7. Open your web browser and go to: https://192.168.1.1 or https://www.router.asus.com

  8. Log in with the default username "admin" and default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

  9. Select Advanced Settings > WAN.

  10. Hit the Internet Connection tab.

  11. Set WAN Connection Type to PPPoE.

  12. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  13. If you have a bundled nbn & phone plan: Go to Advanced Settings > LAN > IPTV. Set ISP Profile to Manual. For Internet VID, enter 2 and for PRI, enter 0. Hit Apply.

  14. Hit Reboot and wait for your modem to reboot. You're now good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn HFC.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

  2. Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
    If your NCD is missing, please call us on 1300 023 575.

  3. Use the Ethernet cable to connect your modem’s blue WAN port to your NCD's UNI-D1 port or 2.5G port.

    Asus RT-AC68U WAN Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.

    Asus RT-AC68U Power Port
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    Asus RT-AC68U LAN Ports

  7. Open your web browser and go to: https://192.168.1.1 or https://www.router.asus.com

  8. Log in with the default username "admin" and default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

  9. Select Advanced Settings > WAN.

  10. Hit the Internet Connection tab.

  11. Set WAN Connection Type to PPPoE.

  12. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  13. If you have a bundled nbn & phone plan: Go to Advanced Settings > LAN > IPTV. Set ISP Profile to Manual. Set the Internet VID to 2 and PRI to 0.

  14. Depending on your nbn plan, additional settings may be needed.

    For Data Only nbn plans, skip to step 12.
    For Bundled nbn HFC plans (Internet & Phone), go to Advanced Settings > LAN > IPTV. Set the ISP Profile to Manual, then set the Internet VID to 2 and PRI to 0. Hit Apply.

  15. Hit Reboot and wait for your modem to reboot. You're now good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTP.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

  2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

  3. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port.
    The message from us will tell you if you need to use a different UNI-D port.

    Asus RT-AC68U WAN Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.

    Asus RT-AC68U Power Port
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    Asus RT-AC68U LAN Ports

  7. Open your web browser and go to: https://192.168.1.1 or http://www.router.asus.com

  8. Log in with the default username "admin" and the default password "admin" found on your modem's barcode sticker. If you have custom login details, use those instead.

  9. Select Advanced Settings > WAN.

  10. Hit the Internet Connection tab.

  11. Set WAN Connection Type to PPPoE .

  12. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password,  reset your password.

  13. Hit Apply.

  14. Hit Reboot and wait for your modem to reboot, then you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.