You can customise your Wi-Fi name and password in your TPG modem settings.

Don't have a TPG modem? Check the manufacturer's website for a guide.

Choose your modem:

	VX220-G2V Modem
	VX420-G2V Modem
	Smart Home Gateway (VX420-G2H)
	TP-Link VR1600v Modem
	Sagemcom 5866 5G Modem
	Nokia FastMile 3.2 5G Modem Supplied from 10 April 2024
	Nokia FastMile 5G Modem
	Cube 3

Change your Wi-Fi password on a VX220-G2V Modem

1. Open your web browser and go to: https://192.168.1.1

2. Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.

   

3. Select Wireless.

4. Type your new password in the Password box.
   Note: If Band Steering is turned off, you can set different passwords for the 2.4GHz and 5GHz Wi-Fi networks.

5. Hit Save, then reconnect your Wi-Fi devices using your new password.

   

Change your Wi-Fi password on a VX420-G2V Modem

1. Open your web browser and go to: https://192.168.1.1

2. Log in with the default password “admin”. If you have a custom password, use that instead.

3. Select Wireless.

4. Type your new password in the Password box.
   Note: If Band Steering is turned off, you can set different passwords for the 2.4GHz and 5GHz Wi-Fi networks.

5. Hit Save, then reconnect your Wi-Fi devices using your new password.

   

Change your Wi-Fi password on a Smart Modem Gateway (VX420-G2H)

1. Open your web browser and go to: https://192.168.1.1

2. Log in with the default password “admin”. If you have a custom password, use that instead.

3. Select Wireless.

4. Type your new password in the Password box.
   Note: If Band Steering is turned off, you can set different passwords for the 2.4GHz and 5GHz Wi-Fi networks.

5. Hit Save, then reconnect your Wi-Fi devices using your new password.

   

Change your Wi-Fi password on a Sagemcom 5866

1. Open your web browser and go to: https://192.168.1.1

2. Log in with the default username “admin” and the default password on your modem's barcode sticker. If you have custom login details, use those instead.

   

3. Select the cog icon on the Wi-Fi 2.4GHz or 5GHz panel.

   

4. If you want to change your Wi-Fi name, type it in both SSID boxes.

5. Type your new Wi-Fi password in both Password boxes.
   Important: Make sure the SSIDs and passwords match for both 2.4GHz and 5GHz – this lets devices automatically switch between networks for the best Wi-Fi signal.

6. Hit Apply, then reconnect your Wi-Fi devices using your new password.

   

Change your Wi-Fi password on a TP-Link VR1600v

1. Open your web browser and go to: https://192.168.1.1

2. Log in with the default username "admin" and default password “admin”. If you have custom login details, use those instead.

3. Select Wireless.

4. Type your new password in the Password boxes for "2.4GHz Wiress Network" and "5GHz Wireless Network".
   We recommend using the 5GHz Wi-Fi instead of the slower 2.4GHz Wi-Fi unless your devices are too old to connect to 5GHz Wi-Fi.

5. Hit Save, then reconnect your Wi-Fi devices using your new password.

   

Change your Wi-Fi password on a Nokia FastMile 3.2 5G Modem

Using the Nokia Wi-Fi App

Don't want to use the app? You can change the Wi-Fi password in your web browser.

1. Open the Nokia Wi-Fi app and tap Settings.
2. Under Wi-Fi Networks, tap your Wi-Fi name.
   You'll find your modem's default Wi-Fi name (SSID) on its barcode sticker, e.g. "NOKIA-XXXX".
   
3. Tap the Pencil icon in the top right-hand corner.
   
4. Enter your new Wi-Fi Name and Password, then tap the Tick icon in the top right-hand corner.
   
5. A pop-up will remind you that you need to reconnect your devices to the Wi-Fi using the new name/password. Tap Ok, got it to finish.
6. Wait 2-3 minutes, then reconnect your Wi-Fi devices using your new password.

Using your web browser

1. Open your web browser and go to: https://192.168.1.1
2. Log in with your default username "admin" and the default password is on your modem's barcode sticker. If you have custom login details, use those instead.
   
3. Hit Network.
4. Select Wi-Fi Networks, then 2.4GHz.
5. If you want to change your Wi-Fi name, type it in the SSID Name box.
6. Type your new Wi-Fi password in the Wi-Fi Key box, then hit Save Changes.
7. Select 5GHz and enter your new SSID Name and/or Wi-Fi Key, then hit Save Changes.
   Important: If Enable Single SSID is ON, make sure the names and passwords match for both 2.4GHz and 5GHz – this lets devices automatically switch between networks for the best Wi-Fi signal.
8. Reconnect your Wi-Fi devices using your new password.
   

Change your Wi-Fi password on a Nokia FastMile 5G Modem

1. Open your web browser and go to: https://192.168.1.254

2. Log in with the default username “userAdmin” and the default password on your modem's barcode sticker. If you have custom login details, use those instead.

   

3. Hit Network, then Wireless (2.4GHz).

4. If you want to change your Wi-Fi name, type it in the SSID Name box.

5. Type your new Wi-Fi password in the WPA Key box, then hit Save.

   

6. Hit Wireless (5GHz) and enter your new SSID Name and/or Wi-Fi Key, then hit Save.
   Important: Make sure the names and passwords match for both 2.4GHz and 5GHz – this lets devices automatically switch between networks for the best Wi-Fi signal.

7. Reconnect your Wi-Fi devices using your new password.

   

Change your Wi-Fi password on a Cube 3 Modem

1. Open your web browser and go to: https://192.168.8.1

2. Log in with the default password on your modem's barcode sticker. If you have a custom password, use that instead.

   

3. If this is your first time in the modem settings, you can run through the setup wizard to set your Wi-Fi name and password. Otherwise, hit Wi-Fi Settings.

   

4. If you want to change your Wi-Fi name, type it in the 2.4/5GHz Wi-Fi Name box.
   Note: We recommend keeping 5GHz preferred turned ON – this lets devices automatically switch between networks for the best Wi-Fi signal.

5. Type your new password in the Wi-Fi Password box.

6. Hit Save, then reconnect your Wi-Fi devices using your new password.

   

You can check the data usage for your TPG Mobile service at any time. We'll also let you know when you've hit 50%, 85% and 100% of your monthly mobile data - the same goes for any other monthly plan inclusions, like international minutes.

Note: Usage records in My Account may be delayed by up to 48 hours.

1. Log in to My Account and hit Mobile Usage.
   
   Never used My Account before? Check out An Introduction to My Account.

   

2. You'll see the usage for your current billing period by default. To see older usage, choose from the Date range drop-down menu. 

   

3. You can switch between the Data and Talk & Text tabs depending on which type of mobile usage you want to check.

4. When viewing Data, you can filter by All data usage, data usage In Australia, or International Roaming. 

   

5. The Talk & Text tab will show all your calls and texts for that billing period.

   

For more information about setting up your BizPhone Queue, see our video tutorials.

If you have requested a Queue to be added to your BizPhone service, you are able to set up two different audio types:

• An Entrance Announcement which plays when a call enters the queue; and
• An On-Hold Announcement which plays when a call in the queue is placed on hold.

Audio you upload in this section can also be accessed and used for other BizPhone features.

1. Log in to Frontier Portal. If you have never logged in before, please watch this video.

2. Select the arrow next to Advanced Features to expand the options.

   

3. Select Upload Announcement.

   

4. Use the Choose File button to select your audio file, then select Update to save. Repeat these steps if you wish to upload multiple audio files.
   Note: See below for detailed information about audio file requirements.

   

5. Next, return to the BizPhone Admin page in Frontier and select your BizPhone Queue.

   

6. If you wish to set up an Entrance Announcement, set the Play entrance announcement switch to ON.

7. Select Custom and select your desired entrance announcement audio from the list of previously uploaded audio.

   

8. If you wish to set up an On-Hold Announcement, set the Enabled Media On-Hold announcement switch to ON.

9. Select Custom and select your desired on-hold announcement audio from the list of previously uploaded audio.

   

10. Select Update to finish.

Your audio file must meet the following specifications:

If required, click here to search for online audio conversion sites to find one that best suits you.

You can upload your own custom audio to replace the default piano music which is played when you place a call on hold. Audio you upload in this section can also be accessed and used for other BizPhone features.

1. Log in to Frontier Portal. If you have never logged in before, please watch this video.

2. Select the arrow next to vPBX Music on Hold to expand the options.

   

3. Set the Enable music/video during Call Hold switch to ON.

   

4. Select Custom Music/Video File.

5. Choose from an existing audio file, or select Upload new audio file and use the Choose File button to select your audio file.
   Note: See below for detailed information about audio file requirements.

6. Select Update to finish. Your selected audio will now play to callers whenever a call is placed on hold.

   

Your audio file must meet the following specifications:

If required, click here to search for online audio conversion sites to find one that best suits you.

When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on TPG Support for more information.

1. If relevant, please see if our troubleshooting guides for Can’t Make/Receive Calls, No Registration, Call Dropouts or Poor Audio Quality were able to resolve your handset issue.

2. Restart the handset by disconnecting its power and Ethernet cables from the base station for 10 seconds, then reconnect.

   

3. Plug the base station into an alternative electrical socket and check if the issue persists.

4. Connect the base station to your modem using an alternative Ethernet cable and check if the issue persists.

5. If the issue persists, make a note of the Serial number and MAC address on your base station's barcode stickers:

   

6. Please email bizphonesupport@tpg.com.au with the following details:
   
   - Name
   - Contact Number
   - Company Name and Delivery Address
   - Handset Serial number and MAC address
   - Hardware Model and BizPhone number associated with it
   - Replacement reason

When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on TPG Support for more information.

1. If relevant, please see if our troubleshooting guides for Can’t Make/Receive Calls, No Registration, Call Dropouts or Poor Audio Quality were able to resolve your handset issue.

2. Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect.

   

3. Plug the handset into an alternative electrical socket and check if the issue persists.

4. Connect the handset to your modem using an alternative Ethernet cable and check if the issue persists.

5. If the issue persists, make a note of the Serial number and MAC address on your handset's barcode stickers:

   

6. Please email bizphonesupport@tpg.com.au with the following details:
   
   - Name
   - Contact Number
   - Company Name and Delivery Address
   - Handset Serial number and MAC address
   - Handset Model and BizPhone number associated with it
   - Replacement reason

When the same issue is affecting multiple handsets, it is unlikely that a single handset is faulty. Please see our BizPhone troubleshooting guides on TPG Support for more information.

1. If relevant, please see if our troubleshooting guides for Can’t Make/Receive Calls, No Registration, Call Dropouts or Poor Audio Quality were able to resolve your handset issue.

2. Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect.

   

3. Plug the handset into an alternative electrical socket and check if the issue persists.

4. Connect the handset to your modem using an alternatively Ethernet cable and check if the issue persists.

5. If the issue persists, make a note of the Serial number and MAC address on your handset's barcode stickers:

   

6. Please email bizphonesupport@tpg.com.au with the following details:
   
   Name
   Contact Number
   Company Name and Delivery Address
   Handset Serial number and MAC address
   Handset Model and BizPhone number associated with it
   Replacement reason

Please select your handset to view the troubleshooting guide:

• Cordless
• Standard
• Premium

If your handset is not listed here, please contact us for assistance.

If you've never used BizPhone voice mail before, please refer to BizPhone voice mail setup.

The voice mail passcodes for each of your BizPhone users (handsets) can be found in the Service Completion Advice email sent shortly after your BizPhones are activated.

How to change your voice mail passcode

1. Log in to Frontier Portal. If you have never logged in before, please watch this video.

2. Select the BizPhone user.

   

3. Select User details.

   

4. Under "Change Passcode", enter a Portal Passcode that meets the following criteria:
   - Between 6 and 8 digits;
   - Cannot be the user's own extension or phone number, forwards or reversed (e.g. 123456 or 654321);
   - Cannot contain 3 or more repeated digits (e.g. 333456);
   - Cannot be any of the last 3 passcode(s), forwards or reversed.

5. Enter the same ]Portal passcode into the Retype New Passcode box.

   

6. Select Update to finish. A confirmation message will be shown at the top of the screen.

   Note: If you encounter an error message that you cannot resolve, please email bizphonesupport@tpg.com.au for assistance.

You can log in to Frontier Portal at https://frontier.tpgtelecom.com.au If you have never logged in before, please watch this video.

Select one of the links below to jump to a query:

• BizPhone terminology
• Frontier Portal home page
• vPBX Music on Hold
• Schedules and events
• Advanced features
• Global Address Book
• BizPhone Admin
• BizPhone users
• BizPhone group features

 

BizPhone terminology

These terms are used throughout our guides and the Frontier Portal:

• vPBX – Virtual Private Branch Exchange (PBX). This is an umbrella term for your entire BizPhone system, as opposed to individual users or features.
• User – This refers to a single BizPhone handset, ATA line or Softphone.
• Group Feature – This refers to a Hunt Group, Auto Attendant or Queue.
• Hunt Group – Similar to a Line Hunt facility, when calls are directed to the Hunt Group number, you can configure selected handsets to ring simultaneously or in a particular order.
• Auto Attendant – A customizable call routing system which allows you to set up custom recordings and menu options for incoming calls, such as dialling 1 for Sales.

 

Frontier Portal home page

After logging in to Frontier Portal, you'll see a number of sections on the home page.

vPBX Music on Hold

Here you can upload your own hold music to replace the default piano music by following these steps:

1. Select the arrow to expand the options.

2. Set the Enable muic/video during Call Hold switch to ON.

3. Select Custom Music/Video File.

4. Choose to use an existing audio file, or upload a new file.

5. Select Browse and choose your audio file.
   Note: Click the information icon to view details about acceptable audio file formats. You can search online for an audio file converter if necessary.

6. Select Update to save your changes.

   

Schedules and events

Here you can set up a schedule of your work hours, after hours or holiday hours. For more information, please see our Schedules and Events guide or watch this video.

Advanced features

• Configure Pilot Number - Allows you to set a number as your outbound caller ID for all handsets.
• Call Forward Unused Numbers - All unassigned numbers (not assigned to a User or Group Feature) that are part of your vPBX can be forwarded to an assigned number.
• Upload Announcement - This allows you to upload an audio file that can be used for Group Features or User Voice Mail Greetings.
• Group Call Barring - Here you have the option to prohibit all handsets within your vPBX to be blocked form making calls to certain numbers such as Mobile, International and Long Distance (interstate calls to landlines).

Global Address Book

This feature allows you to upload a list of up to 500 of your contacts that can then be accessed from each of your BizPhone handsets. For more information, please see our Global Address Book guide.

BizPhone Admin

In this section, you’ll see an overview of all Group Features and Users within your vPBX:

• Type of service (e.g. Hunt Group/Auto Attendant/User)
• TPG account number
• Service number (e.g. U153709@bizphone.tpgtelecom.com.au)
• Name of the User (to assign names, select the User and go to the User Details tab)

 

BizPhone users

To access the configuration details for each of your BizPhone handsets, select the BizPhone user in the BizPhone Admin section.

You'll see the available settings on the User configuration page. For more information, please see the user guides available here.

 

BizPhone group features

If you requested your service to be set up with a Line Hunt, then your main business number may be assigned to a group feature such as a Hunt Group, Auto Attendant or Queue. More information about group features can be found in the following guides:

• BizPhone Hunt Group guides
• BizPhone Auto Attendant guide

To access the configuration details for each of your Group Features, select the BizPhone group feature in the BizPhone Admin section.