| TPG Support

You'll need to plug in your D-Link DSL-245GE AC1200 Wi-Fi Gigabit Router and change some settings to get it working with TPG nbn HFC.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
If your NCD is missing, please call us on 1300 023 575.
Use the Ethernet cable to connect your modem’s yellow LAN/WAN port to your NCD's UNI-D1 port or 2.5G port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's ON/OFF button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
Select Settings, then Internet.
For My Internet Connection is, select PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
If you have a bundled nbn & phone plan: Select Internet Settings > VLAN. Turn on Triple Play and VoIP VLAN. For Internet VLAN ID, enter 2 and for Priority ID, enter 0.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your D-Link DSL-245GE AC1200 Wi-Fi Gigabit Router and change some settings to get it working with TPG nbn FTTC.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
If your NCD is missing, please call us on 1300 023 575.
Use the Ethernet cable to connect your modem’s yellow LAN/WAN port to your NCD's yellow Gateway port.
Use the power cable to connect the Power port on your modem to a power outlet. Press the modem's ON/OFF button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
Select Settings, then Internet.
Set My Internet Connection is to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
If you have a bundled nbn & phone plan: Go to Internet Settings > VLAN. Enable Triple Play Status and Priority ID. For Internet VLAN ID, enter 2 and for Priority ID, enter 0.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your D-Link DSL-245GE AC1200 Wi-Fi Gigabit Router and change some settings to get it working with TPG nbn FTTP.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
Use the Ethernet cable to connect your modem's yellow LAN/WAN port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's ON/OFF button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
Hit Settings, then Internet.
Set My Internet Connection is to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your D-Link DIR-1960 Exo AC1900 Smart Mesh Wi-Fi Router and change some settings to get it working with TPG nbn HFC.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
If your NCD is missing, please call us on 1300 023 575.
Use the Ethernet cable to connect your modem’s yellow Internet port to your NCD's UNI-D1 port or 2.5G port.
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
o connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
Select Settings, then Internet.
For My Internet Connection is, select PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
If you have a bundled nbn & phone plan: Select Internet Settings > VLAN. Turn on Triple Play and Priority ID. For Internet VLAN ID, enter 2 and for Priority ID, enter 0.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your D-Link DIR-1960 Exo AC1900 Smart Mesh Wi-Fi Router and change some settings to get it working with TPG nbn FTTC.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
If your NCD is missing, please call us on 1300 023 575.
Use the Ethernet cable to connect your modem’s yellow Internet port to your NCD's yellow Gateway port.
Use the power cable to connect the Power port on your modem to a power outlet. Press the modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
Select Settings, then Internet.
Set My Internet Connection is to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
If you have a bundled nbn & phone plan: Go to Internet Settings > VLAN. Enable Triple Play Status and Priority ID. For Internet VLAN ID, enter 2 and for Priority ID, enter 0.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your D-Link DIR-1960 Exo AC1900 Smart Mesh Wi-Fi Router and change some settings to get it working with TPG nbn FTTP.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
Use the Ethernet cable to connect your modem's yellow Internet port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have an Ethernet cable, you can connect a device to your modem’s Ethernet port.
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
Hit Settings, then Internet
Set My Internet Connection is to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your D-Link DIR-1750 AC1750 Gigabit Wi-Fi Router and change some settings to get it working with TPG nbn HFC.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
If your NCD is missing, please call us on 1300 023 575.
Use the Ethernet cable to connect your modem’s yellow Internet port to your NCD's UNI-D1 port or 2.5G port.
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s Ethernet ports.
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
Select Settings, then Internet.
For My Internet Connection is, select PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Save.
If you have a bundled nbn & phone plan: Select Internet Settings > VLAN. Turn on Triple Play and VoIP VLAN. For Internet VLAN ID, enter 2 and for Priority ID, enter 0.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your D-Link DIR-1750 AC1750 Gigabit Wi-Fi Router and change some settings to get it working with TPG nbn FTTC.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
If your NCD is missing, please call us on 1300 023 575.
Use the Ethernet cable to connect your modem’s yellow Internet port to your NCD's yellow Gateway port.
Use the power cable to connect the Power port on your modem to a power outlet. Press the modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
Select Settings, then Internet.
Set My Internet Connection is to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Save.
If you have a bundled nbn & phone plan: Go to Internet Settings > VLAN. Enable Triple Play Status and Priority ID. For Internet VLAN ID, enter 2 and for Priority ID, enter 0.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your D-Link DIR-1750 AC1750 Gigabit Wi-Fi Router and change some settings to get it working with TPG nbn FTTP.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
Use the Ethernet cable to connect your modem's yellow Internet port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s black Ethernet ports.
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
Log in with the default password on your modem's barcode sticker. If you have a custompassword, use that instead.
Hit Settings, then Internet
Set My Internet Connection is to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

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