You'll need to plug in your D-Link DIR-1960 Exo AC1900 Smart Mesh Wi-Fi Router and change some settings to get it working with TPG nbn FTTP.
-
First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
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Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
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Use the Ethernet cable to connect your modem's yellow Internet port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
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Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
- To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
- If you have an Ethernet cable, you can connect a device to your modem’s Ethernet port.
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Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
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Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
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Hit Settings, then Internet
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Set My Internet Connection is to PPPoE.
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Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password. -
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.
You'll need to plug in your D-Link DIR-1750 AC1750 Gigabit Wi-Fi Router and change some settings to get it working with TPG nbn HFC.
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First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
-
Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
If your NCD is missing, please call us on 1300 023 575. -
Use the Ethernet cable to connect your modem’s yellow Internet port to your NCD's UNI-D1 port or 2.5G port.
-
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
- To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
- If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s Ethernet ports.
-
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
-
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
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Select Settings, then Internet.
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For My Internet Connection is, select PPPoE.
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Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password. -
Hit Save.
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If you have a bundled nbn & phone plan: Select Internet Settings > VLAN. Turn on Triple Play and VoIP VLAN. For Internet VLAN ID, enter 2 and for Priority ID, enter 0.
- Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.
You'll need to plug in your D-Link DIR-1750 AC1750 Gigabit Wi-Fi Router and change some settings to get it working with TPG nbn FTTC.
- First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
- Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
If your NCD is missing, please call us on 1300 023 575. -
Use the Ethernet cable to connect your modem’s yellow Internet port to your NCD's yellow Gateway port.
-
Use the power cable to connect the Power port on your modem to a power outlet. Press the modem's Power button to turn it on.
- To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
- If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s LAN ports.
-
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
-
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
-
Select Settings, then Internet.
-
Set My Internet Connection is to PPPoE.
-
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password. -
Hit Save.
-
If you have a bundled nbn & phone plan: Go to Internet Settings > VLAN. Enable Triple Play Status and Priority ID. For Internet VLAN ID, enter 2 and for Priority ID, enter 0.
-
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.
You'll need to plug in your D-Link DIR-1750 AC1750 Gigabit Wi-Fi Router and change some settings to get it working with TPG nbn FTTP.
-
First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
-
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
-
Use the Ethernet cable to connect your modem's yellow Internet port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port. -
Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.
- To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
- If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s black Ethernet ports.
-
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
-
Log in with the default password on your modem's barcode sticker. If you have a custompassword, use that instead.
-
Hit Settings, then Internet
-
Set My Internet Connection is to PPPoE.
-
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password. -
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.
Please select a topic to view the guide:
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- Call Forward
- Directory
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- Schedules and Events
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- Voicemail Passcode
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Before calling TPG, we recommend checking if there is an NBN network outage affecting your area.
Select timeframe
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| Service | Current | Last 24 Hours | Planned Maintenance |
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| Service | Current | Last 24 Hours | Planned Maintenance |
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| Service | Current | Last 24 Hours | Planned Maintenance |
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| Other |
Here's what the status lights mean on your VX220-G2V Modem.
| Light | State | Meaning | |
| Power | Off | No power. | |
| Blue | Your modem has power. | ||
| DSL | Off | Your modem doesn't have a DSL connection. There may be an outage if your internet uses DSL. | |
| Blue | Your modem has a DSL connection. This light flashes during initial connection. | ||
| Internet | Off | Your modem is offline. There may be a problem with the modem settings or its username and password. | |
| Blue | Your modem is online. | ||
| 2.4GHz & 5GHz | Off | 2.4GHz/5GHz Wi-Fi is turned off. | |
| Blue | 2.4GHz/5GHz Wi-Fi is turned on. | ||
| WPS | Off | Wi-Fi Protected Setup (WPS) isn't currently being used. | |
| Blue | This light flashes when a WiFi device is trying to connect via WPS, and will stay on for about 5 minutes after a successful connection. | ||
| WAN | Off | Nothing is plugged into the WAN port. | |
| Blue | A device is plugged into the WAN port. | ||
| LAN 1-4 | Off | Nothing is plugged into the LAN ports. | |
| Blue | At least one device is plugged into the LAN ports. | ||
| Phone | Off | You don't have a TPG Voice (VoIP) phone service. | |
| Blue | Your TPG Voice (VoIP) phone is online. | ||
| USB | Off | Nothing is plugged into the USB port. | |
| Blue | A device is plugged into the USB port. This light flashes when a new USB device is connected, and when data is being transferred. | ||
From time to time, TPG may contact you for marketing or servicing reasons. TPG will never call you and ask for your passcode or password.
As part of our security measures to help keep your data and account information safe, TPG uses Multi-Factor Authentication (MFA) such as one-time passcodes to confirm your proof of identity. It’s best to make sure that your mobile number and other contact information is up to date in My Account.
Unless you are communicating with an agent in one of our designated departments, we will only ever contact you via these methods:
- We will only call you from selected phone numbers.
- SMS from a designated TPG portal that will appear as TPG or one of our selected phone numbers.
- Email with offers, notifications or your bill from a TPG email.
If we send you an email, we will never ask you to click on a link to fill out your security information such as your passcode, password, date of birth or your personally identifiable information such as your address or payment details. Be mindful of scammers using clickbait or phishing emails to obtain this information.
Select one of the links below to jump to a query:
- What to do if you receive a suspicious call, text or email that appears to be from TPG
- Social Media
- Email & SMS
- Phone calls
- Live chat
What to do if you receive a suspicious call, text or email that appears to be from TPG
If you have received a call, text message or an email that claims to be from TPG but you suspect is not, or the caller is claiming to be from TPG but is asking you to provide security information or personally identifiable information, please report it to us.
Simply email customer_relations@tpg.com.au and include (where applicable):
- a screenshot of the text message and the sender’s phone number;
- the phone number that contacted you claiming to be from TPG and the date and time of the call;
- a copy (or forward) of the alleged email.
Social Media
You can communicate with TPG through Social Media such as Twitter, Instagram and Facebook. To ensure you are protecting yourself, please stay vigilant when online and keep these tips in mind:
- Never provide personal information in a public environment (including any Social Media platforms, or public review forums such as Apple Store, Google Play Store, Product Review or Trust Pilot).
- TPG Social Media Teams will respond to customers who make contact with us via our social channels but will never proactively reach out to you. If you are contacted on Social Media by anyone claiming to be TPG, do not provide any information and contact our official Social Media messaging channels on Facebook or Twitter.
- Don’t provide any personal information (including your passcode) in a message thread. We will only ever ask for this using our secure verification forms.
If you have suspicions about any communication via Social Media, please report it to us by emailing customer_relations@tpg.com.au.
Email & SMS
From time to time, you will receive SMS messages and emails from TPG.
Often these emails or SMS include links to support pages, payment tools or My Account.
- Never open links in an SMS or email that isn’t from an official TPG number.
- All links that assist customers in making payments will first require you to log into your official My Account portal.
- If you receive an email or SMS with a one-time passcode that you did not request, ensure you do not provide the code to anyone.
- We will only send a one-time passcode to validate your identity if you are contacting us. TPG will never contact customers and ask them to verify themselves by providing a one-time passcode.
Phone calls
You may receive a phone call from TPG, this may be for a promotion or in response to a call back request.
- TPG will never call you from a private number.
- TPG will never contact you and ask you to provide personal information unless you opt to complete a specific transaction with us that requires us to gather this information.
- If you receive a call from someone from TPG and you are suspicious of the legitimacy, end the call and call us back on 13 14 23.
Live chat
While on our website, you may receive a pop up asking you to chat with us. Please be aware that:
- When chatting, ensure you are using the official TPG website tpg.com.au
- If you get a pop-up from someone claiming to be TPG inviting you to chat while you are not on the TPG website, please close the window and contact us on 13 14 23.