Here's everything you need to know about TPG 4G Home Wireless Broadband.

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If your 4G Home Wireless Broadband service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

1. Have you moved house recently? You'll need to relocate your service online.
    
   You may need to switch to a different type of internet depending on what's available at your new address.
2. Find your modem and make sure that your SIM is inside the SIM slot. If the SIM is missing, please call us on 13 14 23 to order a replacement.
    
   You don't need to check the SIM slot if it's still covered by a black sticker.
   

3. Make sure that your modem's cables are plugged in securely and not damaged.
    
   You’ll need to replace any broken or chewed cables.

4. Turn off your modem’s power outlet for at least 10 seconds.

5. Turn the outlet back on and wait for your modem’s Internet light to come on, then see if you can visit a website.

   

6. Check your modem's 4G light. If it's off or red, try moving your modem to a different spot.
    
   Can't get a good signal? Give us a call on 13 14 23 and we'll help you out.

7. Do you have any devices connected to your modem with an Ethernet cable? If these devices can visit a website but devices on Wi-Fi can’t, switch to troubleshooting Wi-Fi No Connection.

8. If you can view websites on some devices but not others, even when they’re both connected the same way, you may need to fix some browser settings. Check out our guide on Browsing issues.

9. Still can't get online? Please call us on 1300 997 271 and we’ll help you.

If your Home Wireless Broadband service is running slowly, these steps will help you identify the issue.

1. Your service may just be affected by planned maintenance. You can check your address on our Network Status page.
   
   If there is planned maintenance, the results will give you an estimated fix time.

2. Find your modem and turn off its power outlet for at least 10 seconds.

3. Turn the outlet back on and wait 3-5 minutes for your modem to reboot.

4. Check the 4G light on your modem. If it's off or red, try moving your modem to a different spot.
   
   Can't get a good signal? Give us a call on 13 14 23 and we'll help you out.

   

5. Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on Wi-Fi are slow, switch to Troubleshooting Wi-Fi speed.

6. Make sure that the device you’re using to run speeds tests is the only one connected to your modem. Unplug all other devices from your modem’s Ethernet ports and turn off other devices that are connected to the Wi-Fi.

7. On your one device, close all other apps using the internet, then run a speed test.

8. If your speed has improved on a single device, you may be running more devices or apps than your connection can handle at the same time. Some apps run in the background - you should close them if you don't need them.
   
   - If you use Windows, you can press CTRL+ALT+DELETE on your keyboard and then open the Task Manager to see what's running.
   - If you have a Mac, you can see all the apps running in the Dock at the bottom of the screen.
   
   If you need your internet to support more devices or apps at the same time, please call us on 13 14 23 to see if you can switch to a different type of internet service that will better suit your needs.

9. Make sure your modem’s Ethernet cables are in good condition.
    
   You’ll need to replace any broken or chewed cables.

10. Run a scan on your antivirus/anti-malware software. If your software includes any firewalls, temporarily disable them and run a speed test to see if they’re slowing down your internet.

    If any infections are detected, make sure they are quarantined and removed. Contact your software’s Customer Support if you need help.

11. Still getting slow speeds? Please call us on 13 14 23 and we’ll help you.

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. 

Note: Your TPG 4G SIM is already inside your modem. Please don't remove it because the SIM won't work in other devices.

Choose your modem to get started:

	Smart Home Gateway (VX420-G2H)
	Cube 3
	TP-Link MR600 Modem

How to plug in your Smart Home Gateway (VX420-G2H) for Home Wireless Broadband

1. Find a good spot for your modem. It's best to choose a clear, open location on a shelf or table - ideally near a window.
   You can try different spots if your first spot isn’t giving you a strong signal. Don't put your modem on the floor or inside a cupboard because this will cause a weak signal.

2. Use the power cable to plug your modem's Power port into a power outlet and press the ON/OFF button.

   

3. Leave your modem alone for 3-5 minutes while it runs through its automatic setup.

4. Check the 4G light on your modem. If it's green or yellow, you’re online with a good signal and you can start connecting your devices.

5. If the 4G light is off or red, try moving your modem to a different spot.
   
   No 4G light or can't get a good signal? Give us a call on 1300 997 271 and we'll help you out.

   
6. You'll find the default Wi-Fi name (SSID) and password on your modem's barcode sticker. If you want to change your Wi-Fi name and password, use this guide.
   
7. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
8. For HD streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   Please note that Home Wireless Broadband is not suitable for 4K streaming or online gaming. Learn more.
9. Once your devices are connected, you're good to go.

How to plug in your Cube 3 modem for Home Wireless Broadband

1. Find a good spot for your modem. It's best to choose a clear, open location on a shelf or table - ideally near a window.
   You can try different spots if your first spot isn’t giving you a strong signal. Don't put your modem on the floor or inside a cupboard because this will cause a weak signal.

2. Use the power cable to plug your modem's Power port into a power outlet and press the Power button on the base.

   

3. Leave your modem alone for 2-3 minutes while it runs through its automatic setup.

4. Check the 4G light on your modem. If it's green or yellow, you’re online with a good signal and you can start connecting your devices.

5. If the 4G light is red, try moving your modem to a different spot.
   
   Can't get a good signal? Give us a call on 1300 997 271 and we'll help you out.

   

6. You'll find the default Wi-Fi name and password on your modem's barcode sticker. If you want to change your Wi-Fi name and password, use this guide.

   
7. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
8. For HD streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 2 devices to your modem’s LAN ports.
   Please note that Home Wireless Broadband is not suitable for 4K streaming or online gaming. Learn more.
9. Once your devices are connected, you're good to go.

How to plug in your TP-Link MR600 Modem for Home Wireless Broadband

1. Find a good spot for your modem. It's best to choose a clear, open location on a shelf or table - ideally near a window.
   You can try different spots if your first spot isn’t giving you a strong signal. Don't put your modem on the floor or inside a cupboard because this will cause a weak signal.

2. Attach the antennas and move them into an upright position, bunny-ears style.

3. Use the power cable to plug your modem's Power port into a power outlet and press the ON/OFF button.

   
4. Leave your modem alone for 5 minutes while it runs through its automatic setup.

5. Check the Signal lights on your modem. If you have 2-3 bars, you’re online with a good signal and you can start connecting your devices.

6. If the 4G light is off or you only have 1 bar, try moving your modem to a different spot.
   
   No 4G light or can't get a good signal? Give us a call on 1300 997 271 and we'll help you out.

   
7. You'll find the default Wi-Fi name (SSID) and password on your modem's barcode sticker.
   
8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
9. For HD streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
   Please note that Home Wireless Broadband is not suitable for 4K streaming or online gaming. Learn more.
   
10. Once your devices are connected, you're good to go.

Once Speed Dial 8 has been configured, BizPhone customers can pick up their phone and press a single number of the speed dial (2-9) and then press “Send” to connect a call.

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It's important to tell us when you're moving so we can move your TPG services with you. Some internet services take time to connect, especially if equipment needs to be installed at your new address, so let us know as soon as possible.

A different type of internet may be available at your new address.

Do you only have TPG Mobile? You don't need to relocate a mobile service, but it's good idea to check your new address on our coverage map.

1. You can relocate your 5G Home Broadband or Home Wireless Broadband service in My Account.
   
   Have a different type of TPG internet? Call us on 1300 865 124 and we'll help you out.

2. Log in and hit Moving Home.
   Never used My Account before? Check out An Introduction to My Account.

3. Tick the box t confirm that you're the account holder or have the account holder's permission for the move.

   

4. Enter your new address.
   If you don't choose from the list of auto-completed addresses, you'll be asked to confirm your address details.

   

5. If the same type of internet is available at your new address, you can choose the date you'd like to move and hit Get Started.
   
   If a different type of internet is needed at your new address, you'll be redirected to our website. Give us a call on 1300 865 124 if you need help picking a new plan.

   

6. You'll see a summary of your order. Tick the box to agree to the terms and hit Confirm to submit your order.
   We'll keep you updated about your order over email and SMS.

   

You can transfer ownership of your TPG account to another person if they agree to become the account holder and be responsbile for paying for the TPG account, including any outstanding charges from the before the date they took ownership.

You and the new account owner are are responsible for settling any amounts you owe each other between yourselves. We won't mediate in any way; we will only send invoices to the new account holder. If you're not comfortable with this, then we recommend that you do not transfer ownership and the other person can order a new service.

1. Download and complete our Change of Ownership form.
   
   Note: If you have TPG Mobile, please write your TPG mobile number in the space below the "Change of Ownership Form" title.
   
   Don't have TPG ADSL internet? Skip section B of the form.

2. Attach one form of valid ID for the current account holder and the new account holder, such as a photo of an Australian driver's license or passport.

3. Email the completed form and attachements to adsl_admin@tpg.com.au (for internet services) or mobilesupport@tpg.com.au (for mobile services).

4. We'll let you and the new account holder know when the change of ownership is complete. Once it is, you will no longer have access to your old TPG account, including any call records or previous invoice.
   
   If you need previous TPG invoices for tax purposes, please let us know so we can provide them before the change of ownership is complete.

Please note: If you have customised your BizPhone handset in any way, such as adding contacts to the directory or changing ringtone settings, these will be removed after a factory reset. However, the Global Address Book will not be affected.

Select your handset:

• BizPhone Cordless Handset
• BizPhone Standard Handset
• BizPhone Premium Handset

BizPhone Cordless (W60P or W56P)

1. Press the OK button on your handset to go to the main menu.

   

2. Select Settings.

   

3. Scroll down the list and select System Settings.

   

4. Select Base Reset.

   

5. Enter the PIN "0000".

   

6. The base station for the handset will factory reset and download the required configuration from the server.

BizPhone Standard (T42G or T42S)

1. Press and hold the OK button on your handset for 10 seconds.

2. Confirm the reset by pressing OK again.

3. The reset will take approximately 2-5 minutes to complete.

   

BizPhone Premium (T48G or T48S)

1. Press and hold the OK button on your handset for 10 seconds.

2. Confirm the reset by pressing OK again.

3. The reset will take approximately 2-5 minutes to complete.

   

If you want to make use any calls, text or data that isn't included in your TPG mobile plan, you'll need to top up your Prepaid Balance in My Account.

1. Log in to My Account and hit Top up Prepaid Balance.

2. Choose the amount to top up ($10, $20, $50, $100 or $200) and hit Review order. 

   

3. You'll see a summary of your purchase. Use the checkbox to agree to the terms and conditions, then hit Proceed. Your Prepaid Balance will be applied after your payment clears.
   
   Note: Direct Debit payments may take up to 3 business days to clear. Credit card payments are recommended for the fastest top up.