Troubleshoot dropouts on your TPG FTTB

If your TPG Fibre (FTTB) service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

  1. Your service may just be affected by an outage or planned maintenance. You can check your address on our Network Status page.

    If there is an outage or planned maintenance, the results will give you an estimated fix time.
  2. Do you have any devices connected to your modem with an Ethernet cable? If these devices stay connected when devices on Wi-Fi drop out, switch to troubleshooting Wi-Fi Dropouts.
  3. Find your modem and make sure the cables are plugged in securely and not damaged. Our setup guide will show you how to plug in.
     
    You’ll need to replace any broken or chewed cables. Not all setups have a Network Termination Unit (NTU).
  4. If you have a Network Termination Device (NTU) and you notice any of these status light behaviours, please call us on 1300 997 274.
     
    Adtran®     422G Gfast NTU - Flashing green G.Fast light
    The phone cable must not be longer than 1 metre.
    GFast NTU Status Lights - GFast LED

    LEA Networks NTU - Flashing green OUT or Warning light
    LEANetwork Status Lights - Out-Warning

    Power/DIAG NTU - Red DIAG light
    Power/DIAG Status Lights
  5. Still getting dropouts? Please call us on 1300 997 274 and we’ll help you.

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