Internet

Set up your nbn® FTTP

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.    Choose…

Troubleshoot slow nbn® FTTP

If your TPG nbn FTTP service is running slowly, these steps will help you identify the issue. Your service may just be affected by planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network…

Troubleshoot no connection on your nbn® FTTP

If your TPG nbn FTTP service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshoot dropouts on your nbn® FTTP

If your TPG nbn FTTP service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

nbn® FAQ

Here's everything you need to know about TPG nbn. Select one of the links below to jump to a query:

Set up your nbn® FTTC

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.   

Troubleshoot slow nbn® FTTC

If your TPG nbn FTTC service is running slowly, these steps will help you identify the issue. Your service may just be affected by planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network…

Troubleshoot no connection on your nbn® FTTC

If your TPG nbn FTTC service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshoot dropouts on your nbn® FTTC

If your TPG nbn FTTC service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Set up your nbn® FTTB/FTTN

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.    Choose…