My internet is dropping out

Troubleshoot dropouts on your nbn® FTTP

If your TPG nbn FTTP service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Troubleshoot dropouts on your nbn® FTTC

If your TPG nbn FTTC service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Troubleshoot dropouts on your nbn® FTTB/FTTN

If your TPG nbn FTTB/N service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Troubleshoot dropouts on your nbn® HFC

If your TPG nbn HFC service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Troubleshoot dropouts on your nbn® Wireless

If your TPG nbn Wireless service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Troubleshoot dropouts on your TPG FTTB

If your TPG Fibre (FTTB) service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Run an nbn® service test in My Account

Got an issue with your nbn service? You can run a service test in My Account once every 30 minutes. Tip: You don't need to use a device that's connected to your nbn service to run the test. You can use your phone or any other device that'…