Are most websites fine but you can't get to one website? These steps will help identify the issue.
The website may just be affected by an outage or planned maintenance. You can check the website on Is It Down Right Now? or Down For…
If your TPG Fibre (FTTB) service is running slowly, these steps will help you identify the issue.
Your service may just be affected by planned maintenance. You can check your address on our Network Status page.If there is planned…
If your TPG Fibre (FTTB) service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.
If your TPG Fibre (FTTB) service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.
These steps will work for all TPG modems.
Wi-Fi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your devices and your modem.
Make sure your modem is in a clear, central location in…
If your Wi-Fi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on Wi-Fi can't. These steps will help you identify the issue.
Make sure that Wi-Fi isn't…
If your Wi-Fi connection is having dropouts, it means that your Wi-Fi will lose connection intermittently while devices connected to your modem by Ethernet cable will stay connected. These steps will help you identify the issue.
Turn…
If your Wi-Fi's running slow, these steps will help you identify the issue.
Stand next to your modem and run a speed test.Wi-Fi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your…
Got an issue with your nbn service? You can run a service test in My Account once every 30 minutes.
Tip: You don't need to use a device that's connected to your nbn service to run the test. You can use your phone or any other device that'…
If your 5G Home Broadband service is running slowly, these steps will help you identify the issue.
Your service may just be affected by planned maintenance. You can check your address on our Network Status page.If there is planned…