When you contact us or log in to My Account, you may be prompted to provide a One-Time Passcode in addition to the usual ID check or login details.

This is part of a security process called Multi-Factor Authentication and has been implemented to help keep your TPG information secure. 

Select one of the links below to jump to a query:


How it works

Multi-factor authentication uses two or more security measures to help confirm your proof of identity. At TPG, we use a combination of account or personal information, followed by a one-time passcode sent via SMS to the mobile number of the account holder or an authorised representative.

At TPG, multi-factor authentication is used when a customer contacts us to access or change personal or account information. This is to help ensure someone isn’t trying to access your information or make changes to your account without your permission.

While there’s never any guarantee of complete protection from scams, using MFA is the best way to help keep your account information secure.

 

When do we require MFA

When calling us to change personal or account information 

  • In addition to our standard ID check, we will ask to confirm a one-time passcode sent via SMS to the mobile number of the account holder or an authorised representative

When logging in to My Account

  • After logging into My Account, customers will be required to enter a one-time passcode sent via SMS to the mobile number of the account holder or an authorised representative. 

 

Important

At TPG, we only ever use One-Time Passcodes when you have contacted us. If you receive a phone call, SMS or email from anyone claiming to be from TPG and they are asking you to authenticate your account or provide a One-Time Passcode, never give it to them.

If you suspect you’ve been a victim of fraud, contact your financial institution immediately.

If you ever have any concerns about the security of your TPG account, please do not hesitate to contact us.

These guides will help you set up older TPG modems.

Don't have a TPG modem? Check out Non-TPG Modem Setup Guides.

Choose your modem

TPLinkVR1600v_mini
 TP-Link VR1600v Modem
Nokia FastMile 5G Modem
 Nokia FastMile R1 5G Modem
Wifi Cube 3
 Cube 3
Casa Wifi Hub
 Casa Wi-Fi Hub
HuaweiHG658+HG659icon100
 Huawei HG659
HuaweiHG658+HG659icon100
 Huawei HG658
Huawei HG630
 Huawei HG630
TP link C1200
 TP-Link C1200
Netcomm NF12
 Netcomm NF12
Netcomm NF7
 Netcomm NF7
Smart Modem Gateway VX420-G2H
 Modem not listed here?
See Current TPG modems.

 

TP-Link VR1600v Modem

Choose which type of internet you have - this will be mentioned in emails from us about your order:

More guides

 

Nokia FastMile R1 5G Modem

More guides

 

Cube 3 Modem

More guides

 

Casa Wi-Fi Hub

 

Huawei HG659

 

Huawei HG658

 

Huawei HG630

 

TP-Link C1200

 

Netcomm NF12

 

Netcomm NF7

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
    If your NCD is missing, please call us on 1300 023 575.

  3. Use the Ethernet cable to connect your modem’s red WAN port to your NCD's yellow Gateway port.

    Belong 4353 WAN Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Press the modem's Power button to turn it on.

    Belong 4353 Power Port+Button
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s other yellow Ethernet ports.
    Belong 4353 LAN Ports

  7. Open your web browser and go to: https://10.0.0.138 or https://mygateway

  8. Log in with the default username "admin" and default password "Belong" on your modem's barcode sticker. If you have custom login details, use those instead.

  9. Hit Broadband.

  10. Under PPP Settings, delete the existing usaername and password details.

  11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  12. Hit Apply and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn HFC.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

  2. Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
    If your NCD is missing, please call us on 1300 023 575.

  3. Use the Ethernet cable to connect your modem’s red WAN port to your NCD's UNI-D1 port or 2.5G port.

    Belong 4353 WAN Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.

    Belong 4353 Power Port+Button
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    Belong 4353 LAN Ports

  7. Open your web browser and go to: https://10.0.0.138 or https://mygateway.

  8. Log in with the default username "admin" and default password "Belong" on your modem's barcode sticker. If you have custom login details, use those instead.

  9. Hit Broadband.

  10. Under PPP Settings, delete the existing username and password details.

  11. Enter your TPG username and password, then hit Apply.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  12. Hit Apply and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTP.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

  2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

  3. Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
    The message from us will tell you if you need to use a different UNI-D port.

    Belong 4353 WAN Port

  4. Use the power cable to connect the Power port on your modem to a power outlet. Press your modem's Power button to turn it on.

    Belong 4353 Power Port+Button
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    Belong 4353 LAN Ports

  7. Open your web browser and go to: https://10.0.0.138 or https://mygateway

  8. Log in with the default username "admin" and the default password "Belong" found on your modem's barcode sticker. If you have custom login details, use those instead.

  9. Select Broadband.

  10. Delete the existing username and password under PPP Settings.

  11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password,  reset your password.

  12. Hit Apply.

  13. Wait 2 minutes and then refresh your web page. You should now be good to go with a green icon for “Internet: Connected”.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTB/N.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
    Belong 4353 DSL Port

  4. Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.

    Belong 4353 Power Port+Button
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    Belong 4353 LAN Ports

  7. Open your web browser and go to: https://10.0.0.138 or https://mygateway

  8. Log in with the default username "admin" and the default password "Belong" on your modem's barcode sticker. If you have custom login details, use those instead.

  9. Select Broadband.

  10. Delete the existing username and password under PPP Settings.

  11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password,  reset your password.

  12. Hit Apply.

  13. Wait 2 minutes and then refresh your web page. You should now be good to go with a green icon for “Internet: Connected”.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn HFC.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

  2. Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
    If your NCD is missing, please call us on 1300 023 575.

  3. Use the Ethernet cable to connect your modem’s red WAN port to your NCD's UNI-D1 port or 2.5G port.

    Telstra Smart Modem Gen3 WAN Port

  4. Use the power cable to connect your modem's Power port to a power outlet and turn it on.

    Telstra Smart Modem Gen3 Power Port
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    Telstra Smart Modem Gen3 LAN Ports

  7. Open your web browser and go to: https://192.168.0.1 or https://mymodem

  8. Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.

  9. Hit Internet Access.

  10. Under PPP Credential Setting, delete the existing username and password details.

  11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  12. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTC.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your phone wall socket and nbn Connection Device (NCD) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCD and power outlet.
    If your NCD is missing, please call us on 1300 023 575.

  3. Use the Ethernet cable to connect your modem’s red WAN port to your NCD's yellow Gateway port.

    Telstra Smart Modem Gen3 WAN Port

  4. Use the power cable to connect the Power port on your modem to a power outlet and turn it on.

    Telstra Smart Modem Gen3 Power Port
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    Telstra Smart Modem Gen3 LAN Ports

  7. Open your web browser and go to: https://192.168.0.1 or https://mymodem

  8. Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.

  9. Hit Internet Access.

  10. Under PPP Credential Setting, delete the existing username and password details.

  11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  12. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTP.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.

  2. Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.

  3. Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
    The message from us will tell you if you need to use a different UNI-D port.

    Telstra Smart Modem Gen3 WAN Port

  4. Use the power cable to connect your modem's Power port to a power outlet and turn it on.

    Telstra Smart Modem Gen3 Power Port
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    Telstra Smart Modem Gen3 LAN Ports

  7. Open your web browser and go to: https://192.168.0.1 or https://mymodem

  8. Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.

  9. Select Internet Access.

  10. Under PPP Credential Setting, delete the existing username and password details.

  11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password,  reset your password.

  12. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn FTTB/N.

  1. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
  2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
    Telstra Smart Modem Gen3 DSL Port

  4. Use the power cable to connect your modem's Power port to a power outlet and turn it on.

    Telstra Smart Modem Gen3 Power Port
  5. To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
  6. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    Telstra Smart Modem Gen3 LAN Ports

  7. Open your web browser and go to: https://192.168.0.1 or https://mymodem

  8. Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.

  9. Hit Internet Access.

  10. Delete the existing username and password under PPP Credential Setting.

  11. Enter your TPG username and password.
    Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.

  12. Hit Save and you're good to go.
    Can't get online? Call us on 1300 997 271 and we'll help you.