| TPG Support

You'll need to plug in your D-Link DIR-1960 Exo AC1900 Smart Mesh Wi-Fi Router and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
Use the Ethernet cable to connect your modem's yellow Internet port to your NCB's UNI-D1 port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
Select Settings, then Internet.
For My Internet Connection is, select PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
If you have a bundled nbn & phone plan: Select Internet Settings > VLAN. Turn on Triple Play and Priority ID. For Internet VLAN ID, enter 2 and for Priority ID, enter 0.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://192.168.1.1
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
Select Settings, then Internet.
For Configure your WAN connection, choose Ethernet.
If you have a bundled nbn & phone plan: Set Enable Vlan ID to Enabled, and enter 2 for VLAN ID.
Set Connection to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your D-Link DIR-1750 AC1750 Gigabit Wi-Fi Router and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
Use the Ethernet cable to connect your modem's yellow Internet port to your NCB's UNI-D1 port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s Ethernet ports.
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
Select Settings, then Internet.
For My Internet Connection is, select PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Save.
If you have a bundled nbn & phone plan: Select Internet Settings > VLAN. Turn on Triple Play and VoIP VLAN. For Internet VLAN ID, enter 2 and for Priority ID, enter 0.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your D-Link DSL-245GE AC1200 Wi-Fi Gigabit Router and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
Use the Ethernet cable to connect your modem's yellow LAN/WAN port to your NCB's UNI-D1 port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's ON/OFF button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://dlinkrouter.local
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
Select Settings, then Internet.
For My Internet Connection is, select PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
If you have a bundled nbn & phone plan: Select Internet Settings > VLAN. Turn on Triple Play and VoIP VLAN. For Internet VLAN ID, enter 2 and for Priority ID, enter 0.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://10.0.0.138 or https://mygateway
Log in with the default username "admin" and default password "Belong" on your modem's barcode sticker. If you have custom login details, use those instead.
Select Broadband.
For PPP Settings, delete the existing username and password details.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Apply and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://www.router.asus.com
Log in with the default username "admin" and default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

If you see the QIS page, hit Skip Setup Wizard.
Select Advanced Settings > WAN.
Hit the Internet Connection tab.
Set WAN Connection Type to PPPoE.
Enter your TPG username and password, then hit Apply.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
If you have a bundled nbn & phone plan: Go to Advanced Settings > LAN > IPTV. Set ISP Profile to Manual, set Internet VID to 2, and set PRI to 0. Hit Apply.
Hit Reboot and wait for your modem to reboot. You're now good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://www.router.asus.com
Log in with the default username "admin" and default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.

If you see the QIS page, hit Skip Setup Wizard.
Select Advanced Settings > WAN.
Hit the Internet Connection tab.
Set WAN Connection Type to PPPoE.
Enter your TPG username and password, then hit Apply.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
If you have a bundled nbn & phone plan: Go to Advanced Settings > LAN > IPTV. Set ISP Profile to Manual, set Internet VID to 2, and set PRI to 0. Hit Apply.
Hit Reboot and wait for your modem to reboot. You're now good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://www.router.asus.com
Log in with the default username "admin" and default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.
Select Advanced Settings > WAN.
Hit the Internet Connection tab.
Set WAN Connection Type to PPPoE.
Enter your TPG username and password, then hit Apply.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
If you have a bundled nbn & phone plan: Go to Advanced Settings > LAN > IPTV. Set ISP Profile to Manual, set Internet VID to 2, and set PRI to 0. Hit Apply.
Hit Reboot and wait for your modem to reboot. You're now good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
Use the Ethernet cable to connect your modem's yellow LAN4 port to your NCB's UNI-D1 port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s other yellow LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://www.router.asus.com
Log in with the default username "admin" and default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.
Select Advanced Settings > WAN > Dual WAN.
Set Primary WAN to Ethernet WAN | LAN Port 4.
Hit the Internet Connection tab.
Set Primary WAN to Ethernet WAN | LAN Port 4.
Click Apply.
Go back to the Internet Connection tab.
Set WAN Connection Type to PPPoE.
Change Enable WAN to YES.
In PPP Username and Password, enter your TPG username and password, then hit Apply.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
If you have a bundled nbn & phone plan: Go to Advanced Settings > LAN > IPTV. Set ISP Profile to Manual, set Internet VID to 2, and set PRI to 0. Hit OK.
You're now good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

From 18 April 2025, if you want to transfer your nbn service to another provider, you’ll need your nbn AVC ID.

An nbn AVC ID is a unique 15-character ID number that identifies your nbn service, e.g. “AVC123456789000”.

nbn AVC IDs are required by the Australian Consumer and Media Authority (ACMA) to help regulate nbn service transfers, making them more accurate and secure.

You’ll find your nbn service ID in at least one of these places:

On your invoice/bill
In your nbn provider’s customer web portal or app
Through a web chat with your nbn provider

Other nbn® providers

You may find your current provider's instructions for locating your AVC ID on these pages:

Aussie Broadband: https://www.aussiebroadband.com.au/help-centre/internet/what-is-avc-and-why-does-it-matter/
Belong: https://www.belong.com.au/support/internet/manage-account/whats-an-avc-id-and-where-do-i-find-it
Dodo: https://www.dodo.com/support/internet/technical-advice#how-do-i-find-my-avc-id
iPrimus: https://support.iprimus.com.au/internet/nbntm#how-do-i-find-my-avc-id
More Telecom: Search "AVC ID" at https://more.com.au/help-and-faqs
Tangerine: https://www.tangerine.com.au/help/how-do-i-find-my-avc-id
Telstra: https://www.telstra.com.au/support/internet-and-home-phone/avc-id
Amysim: https://www.amaysim.com.au/help/nbn/getting-started/where-can-i-find-my-avcid
Optus: https://www.optus.com.au/support/answer?id=20331
Mate: https://www.letsbemates.com.au/mate/faq/what-is-an-avc-id/
Swoop: https://www.swoop.com.au/blog/what-is-an-nbn-avc-id/
Solitary Technology: https://solitarytech.com.au/2024/12/09/what-is-an-avc-id-and-how-can-i-find-it/
Compare Broadband: https://www.comparebroadband.com.au/broadband-articles/nbn-id14/what-is-an-avc-id-id2234/
Maxo: https://www.maxo.com.au/support/nbn-services/how-do-i-find-my-avc-id

TPG nbn® services

If you have a TPG service, your nbn AVC ID is on your invoice. You can get a copy of your invoice at any time in My Account. Learn more.

In the Description section, look for “Access Service ID (AVC ID)” listed under your nbn charge:

Still can’t find your nbn AVC ID? Contact your current nbn provider and they can tell you.