| TPG Support

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://tplinkmodem.net
Log in with the default username "admin" and the default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.
You may be prompted to create a new password when you first log in.
Select the Internet tab.
Set Internet Connection Type to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Save.
If you have a bundled nbn & phone plan: Select Advanced > Network > IPTV/VLAN. Tick the Enable box for IPTV/VLAN. Set ISP Profile to Custom. For Internet VLAN ID, enter 2. For Internet VLAN Priority, enter 0. Enable 802.1Q Tag.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
Use the Ethernet cable to connect your modem's yellow LAN/WAN port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://tplinkmodem.net
Log in with the default username "admin" and the default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.
You may be prompted to create a new password when you first log in.
Select Advanced > Operation Mode.
Hit Wireless Router Mode.
Hit Save and wait for your modem to reboot.
Select Basic > Internet.
For ISP, choose Other.
If you have a bundled nbn & phone plan: Tick the Enable box for VLAN ID and enter 2. Set ISP Profile to Manual. For Internet VID, enter 2. For PRI, enter 0.
Set Internet Connection Type to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
Use the Ethernet cable to connect your modem's yellow LAN/WAN port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
Use the power cable to connect your modem's Power port to a power outlet. Press the Power button on the side of your modem to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 3 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://192.168.0.1 or https://tplinkmodem.net
Log in with the default username "admin" and the default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.
Select Advanced > Operation Mode.
Hit Wireless Router Mode.
Hit Save and wait for your modem to reboot.
Select Basic > Internet.
For ISP, choose Other.
If you have a bundled nbn & phone plan: Tick the Enable box for VLAN ID and enter 2.
Set Internet Connection Type to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
Use the Ethernet cable to connect your modem's blue Internet port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow Ethernet ports.
Open your web browser and go to: https://192.168.0.1
Log in with the default username "admin" and the default password "admin" on your modem's barcode sticker. If you have custom login details, use those instead.
Select Advanced > Network > Internet.
Set Internet Connection Type to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Save.
If you have a bundled nbn & phone plan: Select IPTV and tick the Enable box. For ISP Profile, select Custom and enter 2 for Internet VLAN ID. For Internet VLAN Priority, enter 0. Tick the box for 8021Q Tag. For IP-Phone VLAN ID and IPTV VLAN ID, enter any random number between 2 and 4049.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
Use the power cable to connect your modem's Power port to a power outlet and turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://192.168.0.1 or https://mymodem
Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
Hit Internet Access.
Under PPP Credential Setting, delete the existing username and password details.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
The message from us will tell you if you need to use a different UNI-D port.
Use the power cable to connect your modem's Power port to a power outlet and turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
Check the lights on your modem. If the Online light is red, you can go to the next step.
No red Online light? Call us on 1300 997 271 and we'll help you.
Open your web browser and go to: https://192.168.0.1 or https://mymodem
Log in with the default password "Telstra" on your modem's barcode sticker. If you have a custom password, use that instead.
Hit BROADBAND and delete the existing username and password details.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Save and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

This article lists the phone numbers that TPG gives to customers so they can call us.

Using the Find tool in your web browser can help you find a specific phone number on this page:

On Windows desktop, use CTRL + F on your keyboard to open the Find tool.
On Mac desktop, use Command + F on your keyboard to open the Find tool.
On Android mobile, tap More options (the three dots in the top right) then Find in page.
On iOS mobile, tap Share (the square icon with the upwards arrow at the bottom of the screen) then Find on page.

Phone numbers for you to call us

The following phone numbers are well known from our Contact us page:

13 14 23
13 42 02
1300 043 005
1300 242 011
1300 365 313
1300 403 211
1300 659 412
1300 720 016
1300 769 691
1300 799 735
1300 865 124
1300 920 158
1300 993 011
1300 993 012
1300 993 019
1300 994 533
1300 995 152
1300 997 270
1300 997 271
1300 997 273
1300 997 274
+61 2 9007 3023

You may receive an email or SMS asking you to call us on a different phone number. These unique numbers help you get through to the right team in our call centre to help you with a specific issue:

13 59 91
1300 011 146
1300 066 305
1300 085 262
1300 136 740
1300 137 425
1300 178 122
1300 189 663
1300 200 733
1300 226 799
1300 305 522
1300 404 856
1300 411 801
1300 430 925
1300 440 184
1300 502 337
1300 583 153
1300 652 209
1300 701 202

Please follow the steps below to set up your TG-789 Broadband Gateway.

Ensure your nbn® Connection Box is turned on.
Plug an Ethernet cable from the UNI-D 1 port on your NBN Connection Box into the red WAN port on your TG-789.
Note: If UNI-D 1 doesn't work, try each UNI-D port.
Plug in the power cable and turn your TG-789 on using the Power button.
Connect a device to your TG-789 via WiFi or Ethernet cable.
Go to 10.1.1.1 in your browser.
Log in with your TG-789 username and password. By default, these are printed on the barcode sticker at the bottom of your TG-789.
On the home screen, click Setup Wizard in the top right-hand corner.
Select TPG as the Internet Service Provider.
Select Ethernet as the WAN Interface.
Select PPP over Ethernet as WAN Type.
Depending on your nbn plan, additional settings may be needed.

For Data Only nbn plans, skip to step 12.
For Bundled nbn plans (Internet & Phone), change VLAN Enabled to On and set VLAN ID to 2.
Enter your TPG Username and password
Select Next and continue with the Wizard in setting up your WiFi.
Select Finish at the end of the Wizard.

Your TG-789 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 1300 997 271 for further assistance.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

Make sure your Orbi is running the latest firmware from Netgear.
First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
Use the Ethernet cable to connect your modem's yellow Internet port to your NCB's UNI-D1 port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://192.168.0.1 https://www.routerlogin.net
Log in with the default username "admin" and the default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.
Hit Advanced.
Select Setup > Internet Setup.
For Does your Internet connection require a login?, hit Yes.
Set Internet Service Provider to PPPoE.
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Apply.
If you have a bundled nbn & phone plan: Select Advanced Setup > VLAN/Bridge Settings and turn on VLAN/Bridge group. Select By VLAN tag group and set VLAN ID to 2. Set Priority to 0.
Hit Apply and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless.

First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side before you plug in.
Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
Use the Ethernet cable to connect your modem's Internet/WAN port to your NCB's UNI-D1 port.
Use the power cable to connect your modem's Power port to a power outlet. Press your modem's Power button to turn it on.
To connect devices to the WiFi, you'll find the default WiFi name and password on your modem's barcode sticker.
If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
Open your web browser and go to: https://192.168.1.1 or https://www.routerlogin.net
Log in with the default username "admin" and the default password "password" on your modem's barcode sticker. If you have custom login details, use those instead.
Set WAN Preference to Internet Port.
Set Encapsulation to PPPoE (PPP over Ethernet).
Enter your TPG username and password.
Your TPG username can be found in emails from us about your TPG order. If you've forgotten your password, reset your password.
Hit Apply.
If you have a bundled nbn & phone plan: Select Advanced > Advanced Setup > VLAN/Bridge Settings, and tick the box for VLAN/Bridge group. Select By VLAN tag group, hit Add and enter a Name, e.g. "TPG". Set VLAN ID to 2 and Priority to 0, then hit Add.
Hit Apply and you're good to go.
Can't get online? Call us on 1300 997 271 and we'll help you.