| TPG Support

These rates are for older TPG mobile plans sold before 2 August 2024. They apply when using your TPG mobile to call International destinations from Australia.

If your TPG mobile plan doesn't have an add-on International Call Pack or the destination you're calling isn't included in the International Call Pack, you can top up your Prepaid Balance in My Account to pay for International calls.

To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.

Destination	Dialling code	Flagfall	Rate per minute	Included in International Call Pack
Afghanistan	93	$0.35	$0.32	❌ Not included
Albania	355	$0.35	$1.50	❌ Not included
Algeria	213	$0.35	$1.50	❌ Not included
American Samoa	1684	$0.35	$2.00	❌ Not included
Andorra	376	$0.35	$0.24	❌ Not included
Angola	244	$0.35	$1.95	❌ Not included
Anguilla	1264	$0.35	$0.30	❌ Not included
Antarctica (Australian Antarctic Territory)	672	$0.35	$2.08	❌ Not included
Antigua and Barbuda	1268	$0.35	$0.30	❌ Not included
Argentina	54	$0.35	$0.16	❌ Not included
Armenia	374	$0.35	$0.27	❌ Not included
Aruba	297	$0.35	$0.32	❌ Not included
Ascension Island	247	$0.35	$0.96	❌ Not included
Austria	43	$0.35	$1.00	❌ Not included
Azerbaijan	994	$0.35	$0.47	❌ Not included
Bahamas	1242	$0.35	$0.23	❌ Not included
Bahrain	973	$0.35	$0.90	❌ Not included
Bangladesh	880	$0.35	$0.08	✅ Included
Barbados	1246	$0.35	$0.31	❌ Not included
Belarus	375	$0.35	$1.90	❌ Not included
Belgium	32	$0.35	$0.50	❌ Not included
Belize	501	$0.35	$0.34	❌ Not included
Benin	229	$0.35	$0.35	❌ Not included
Bermuda	1441	$0.35	$0.07	❌ Not included
Bhutan	975	$0.35	$0.15	❌ Not included
Bolivia	591	$0.35	$0.24	❌ Not included
Bonaire	599	$0.35	$1.00	❌ Not included
Bosnia and Herzegovina	387	$0.35	$1.30	❌ Not included
Botswana	267	$0.35	$0.32	❌ Not included
Brazil	55	$0.35	$0.09	✅ Included
Brunei	673	$0.35	$0.06	❌ Not included
Bulgaria	359	$0.35	$1.50	❌ Not included
Burkina Faso	226	$0.35	$1.50	❌ Not included
Burundi	257	$0.35	$1.50	❌ Not included
Cambodia	855	$0.35	$0.10	❌ Not included
Cameroon	237	$0.35	$0.42	❌ Not included
Canada	1	$0.35	$0.03	✅ Included
Canary Islands (Spain)	34	$0.35	$0.50	✅ Included
Cape Verde (Cabo Verde)	238	$0.35	$0.38	❌ Not included
Cayman Islands	1345	$0.35	$1.00	❌ Not included
Central African Republic	236	$0.35	$0.59	❌ Not included
Chad	235	$0.35	$1.50	❌ Not included
Chile	56	$0.35	$0.08	✅ Included
China	86	$0.35	$0.05	✅ Included
Colombia	57	$0.35	$0.10	✅ Included
Comoros	269	$0.35	$1.95	❌ Not included
Congo (Brazzaville)	242	$0.35	$1.50	❌ Not included
Congo, Democratic Republic of the (Kinshasa)	243	$0.35	$1.50	❌ Not included
Cook Islands	682	$0.35	$2.60	❌ Not included
Costa Rica	506	$0.35	$0.13	❌ Not included
Croatia	385	$0.35	$0.28	❌ Not included
Cuba	53	$0.35	$1.07	❌ Not included
Curaçao	599	$0.35	$1.00	❌ Not included
Cyprus	357	$0.35	$0.50	❌ Not included
Czech Republic	420	$0.35	$0.09	❌ Not included
Denmark	45	$0.35	$0.13	❌ Not included
Diego Garcia	246	$0.35	$1.47	❌ Not included
Djibouti	253	$0.35	$0.52	❌ Not included
Dominica	1767	$0.35	$0.30	❌ Not included
Dominican Republic	1809, 1829, 1849	$0.35	$1.00	❌ Not included
East Timor (Timor-Leste)	670	$0.35	$1.07	❌ Not included
Ecuador	593	$0.35	$0.31	❌ Not included
Egypt	20	$0.35	$0.50	❌ Not included
El Salvador	503	$0.35	$0.30	❌ Not included
Equatorial Guinea	240	$0.35	$0.26	❌ Not included
Eritrea	291	$0.35	$0.36	❌ Not included
Estonia	372	$0.35	$1.50	❌ Not included
Eswatini (formerly Swaziland)	268	$0.35	$1.00	❌ Not included
Ethiopia	251	$0.35	$1.00	❌ Not included
Falkland Islands	500	$0.35	$1.41	❌ Not included
Faroe Islands	298	$0.35	$0.30	❌ Not included
Fiji	679	$0.35	$1.00	❌ Not included
Finland	358	$0.35	$0.95	❌ Not included
France	33	$0.35	$0.50	❌ Not included
French Guiana	594	$0.35	$0.41	❌ Not included
French Polynesia	689	$0.35	$1.00	❌ Not included
Gabon	241	$0.35	$0.66	❌ Not included
Gambia	220	$0.35	$2.50	❌ Not included
Georgia	995	$0.35	$1.50	❌ Not included
Germany	49	$0.35	$0.08	✅ Included
Ghana	233	$0.35	$1.00	❌ Not included
Gibraltar	350	$0.35	$0.32	❌ Not included
Greece	30	$0.35	$0.07	❌ Not included
Greenland	299	$0.35	$0.71	❌ Not included
Grenada	1473	$0.35	$0.33	❌ Not included
Guadeloupe	590	$0.35	$0.11	❌ Not included
Guam	1671	$0.35	$0.06	✅ Included
Guatemala	502	$0.35	$0.22	❌ Not included
Guinea	224	$0.35	$1.50	❌ Not included
Guinea-Bissau	245	$0.35	$0.63	❌ Not included
Guyana	592	$0.35	$0.40	❌ Not included
Haiti	509	$0.35	$1.50	❌ Not included
Honduras	504	$0.35	$0.22	❌ Not included
Hong Kong	852	$0.35	$0.10	✅ Included
Hungary	36	$0.35	$0.09	❌ Not included
Iceland	354	$0.35	$0.11	✅ Included
India	91	$0.35	$0.06	✅ Included
Indonesia	62	$0.35	$0.12	✅ Included
Iran	98	$0.35	$0.80	❌ Not included
Iraq	964	$0.35	$0.30	❌ Not included
Ireland	353	$0.35	$0.11	✅ Included
Israel	972	$0.35	$0.06	✅ Included
Italy	39	$0.35	$0.07	✅ Included
Ivory Coast (Côte d'Ivoire)	225	$0.35	$1.50	❌ Not included
Jamaica	1876	$0.35	$0.35	❌ Not included
Japan	81	$0.35	$0.14	✅ Included
Jordan	962	$0.35	$1.00	❌ Not included
Kazakhstan	7	$0.35	$0.28	❌ Not included
Kenya	254	$0.35	$0.90	❌ Not included
Kiribati	686	$0.35	$7.70	❌ Not included
Kosovo	383	$0.35	$1.65	❌ Not included
Kuwait	965	$0.35	$0.14	✅ Included
Kyrgyzstan	996	$0.35	$1.00	❌ Not included
Laos	856	$0.35	$0.50	❌ Not included
Latvia	371	$0.35	$0.82	❌ Not included
Lebanon	961	$0.35	$0.50	❌ Not included
Lesotho	266	$0.35	$1.50	❌ Not included
Liberia	231	$0.35	$1.50	❌ Not included
Libya	218	$0.35	$0.44	❌ Not included
Liechtenstein	423	$0.35	$0.29	❌ Not included
Lithuania	370	$0.35	$1.10	❌ Not included
Luxembourg	352	$0.35	$0.50	❌ Not included
Macau	853	$0.35	$0.50	❌ Not included
Madagascar	261	$0.35	$2.60	❌ Not included
Malawi	265	$0.35	$1.50	❌ Not included
Malaysia	60	$0.35	$0.06	✅ Included
Maldives	960	$0.35	$2.00	❌ Not included
Mali	223	$0.35	$1.50	❌ Not included
Malta	356	$0.35	$1.00	❌ Not included
Marshall Islands	692	$0.35	$0.34	❌ Not included
Martinique	596	$0.35	$0.08	❌ Not included
Mauritania	222	$0.35	$0.68	❌ Not included
Mauritius	230	$0.35	$0.68	❌ Not included
Mayotte	262	$0.35	$0.33	❌ Not included
Mexico	52	$0.35	$0.08	✅ Included
Micronesia, Federated States of	691	$0.35	$0.29	❌ Not included
Moldova	373	$0.35	$1.50	❌ Not included
Monaco	377	$0.35	$0.50	❌ Not included
Mongolia	976	$0.35	$0.07	✅ Included
Montenegro	382	$0.35	$1.20	❌ Not included
Montserrat	1664	$0.35	$0.26	❌ Not included
Morocco	212	$0.35	$0.59	❌ Not included
Mozambique	258	$0.35	$0.34	❌ Not included
Myanmar	95	$0.35	$0.39	❌ Not included
Namibia	264	$0.35	$0.19	❌ Not included
Nauru	674	$0.35	$1.17	❌ Not included
Nepal	977	$0.35	$1.30	❌ Not included
Netherland Antilles	599	$0.35	$1.00	❌ Not included
Netherlands	31	$0.35	$0.50	✅ Included
New Caledonia	687	$0.35	$1.20	❌ Not included
New Zealand	64	$0.35	$0.09	✅ Included
Nicaragua	505	$0.35	$0.38	❌ Not included
Niger	227	$0.35	$1.50	❌ Not included
Nigeria	234	$0.35	$0.50	❌ Not included
Niue	683	$0.35	$1.72	❌ Not included
Norfolk Island	672	$0.35	$3.50	❌ Not included
North Korea	850	$0.35	$0.94	❌ Not included
North Macedonia	389	$0.35	$0.55	❌ Not included
Northern Mariana Islands	1670	$0.35	$0.06	❌ Not included
Norway	47	$0.35	$0.13	✅ Included
Oman	968	$0.35	$0.39	❌ Not included
Pakistan	92	$0.35	$0.18	❌ Not included
Palau	680	$0.35	$0.35	❌ Not included
Palestinian Territories	970	$0.35	$0.29	❌ Not included
Panama	507	$0.35	$0.20	❌ Not included
Papua New Guinea	675	$0.35	$2.00	❌ Not included
Paraguay	595	$0.35	$0.18	❌ Not included
Peru	51	$0.35	$0.15	✅ Included
Philippines	63	$0.35	$0.22	❌ Not included
Poland	48	$0.35	$0.11	❌ Not included
Portugal	351	$0.35	$1.30	❌ Not included
Puerto Rico	1787, 1939	$0.35	$0.06	✅ Included
Qatar	974	$0.35	$0.28	❌ Not included
Reunion	262	$0.35	$0.14	❌ Not included
Romania	40	$0.35	$0.09	✅ Included
Russia	7	$0.35	$0.60	❌ Not included
Rwanda	250	$0.35	$1.00	❌ Not included
Saba	599	$0.35	$1.00	❌ Not included
Saint Barthélemy	590	$0.35	$0.11	❌ Not included
Saint Helena	290	$0.35	$1.05	❌ Not included
Saint Kitts and Nevis	1869	$0.35	$0.33	❌ Not included
Saint Lucia	1758	$0.35	$0.32	❌ Not included
Saint Martin (French)	590	$0.35	$0.11	❌ Not included
Saint Pierre and Miquelon	508	$0.35	$0.50	❌ Not included
Saint Vincent and the Grenadines	1784	$0.35	$0.34	❌ Not included
Samoa	685	$0.35	$7.70	❌ Not included
San Marino	378	$0.35	$0.07	❌ Not included
Sao Tome and Principe	239	$0.35	$0.89	❌ Not included
Saudi Arabia	966	$0.35	$0.19	❌ Not included
Senegal	221	$0.35	$0.58	❌ Not included
Serbia	381	$0.35	$1.20	❌ Not included
Seychelles	248	$0.35	$1.50	❌ Not included
Sierra Leone	232	$0.35	$1.50	❌ Not included
Singapore	65	$0.35	$0.04	✅ Included
Sint Eustatius	599	$0.35	$1.00	❌ Not included
Slovakia	421	$0.35	$0.22	❌ Not included
Slovenia	386	$0.35	$1.00	❌ Not included
Solomon Islands	677	$0.35	$16.50	❌ Not included
Somalia	252	$0.35	$0.86	❌ Not included
South Africa	27	$0.35	$0.90	❌ Not included
South Korea	82	$0.35	$0.06	✅ Included
South Sudan	211	$0.35	$0.57	❌ Not included
Spain	34	$0.35	$0.50	✅ Included
Sri Lanka	94	$0.35	$0.50	❌ Not included
Sudan	249	$0.35	$0.95	❌ Not included
Suriname	597	$0.35	$1.10	❌ Not included
Sweden	46	$0.35	$0.09	✅ Included
Switzerland	41	$0.35	$1.00	✅ Included
Syria	963	$0.35	$1.75	❌ Not included
Taiwan	886	$0.35	$0.14	✅ Included
Tajikistan	992	$0.35	$0.24	❌ Not included
Tanzania, including Zanzibar	255	$0.35	$1.00	❌ Not included
Thailand	66	$0.35	$0.05	✅ Included
Togo	228	$0.35	$0.55	❌ Not included
Tokelau	690	$0.35	$1.70	❌ Not included
Tonga	676	$0.35	$7.70	❌ Not included
Trinidad and Tobago	1868	$0.35	$1.00	❌ Not included
Tristan da Cunha	290	$0.35	$1.05	❌ Not included
Tunisia	216	$0.35	$2.00	❌ Not included
Turkey	90	$0.35	$0.50	❌ Not included
Turkmenistan	993	$0.35	$0.17	❌ Not included
Turks and Caicos Islands	1649	$0.35	$0.35	❌ Not included
Tuvalu	688	$0.35	$1.01	❌ Not included
UAE (United Arab Emirates)	971	$0.35	$0.26	❌ Not included
Uganda	256	$0.35	$1.00	❌ Not included
UK (United Kingdom)	44	$0.35	$0.07	✅ Included
Ukraine	380	$0.35	$1.10	❌ Not included
Uruguay	598	$0.35	$0.25	❌ Not included
USA (United States of America)	1	$0.35	$0.04	✅ Included
Uzbekistan	998	$0.35	$0.50	❌ Not included
Vanuatu	678	$0.35	$11.00	❌ Not included
Vatican City (Holy See)	379	$0.35	$0.50	✅ Included
Venezuela	58	$0.35	$0.09	❌ Not included
Vietnam	84	$0.35	$0.14	❌ Not included
Virgin Islands, British	1284	$0.35	$0.34	❌ Not included
Virgin Islands, US	1340	$0.35	$0.06	❌ Not included
Wallis and Futuna	681	$0.35	$0.65	❌ Not included
Yemen	967	$0.35	$0.22	❌ Not included
Zambia	260	$0.35	$1.50	❌ Not included
Zimbabwe	263	$0.35	$1.50	❌ Not included

Now that Chariot Internet is part of the TPG family, servers for Chariot Internet were closed down in late 2024.

Select one of the links below to jump to a query:

Information for customers with a credit balance on their Chariot Internet accounts
Are other refund methods available?
What happens if a refund is not claimed?
More information

Information for customers with a credit balance on their Chariot Internet accounts

Customers with a credit balance on their Chariot account will be notified by TPG to call us on 1300 137 425 before a certain deadline to arrange a refund to a nominated bank account.

Once requested, refunds will be processed within 10 working days.

Are other refund methods available?

No, refunds may only be processed to a nominated bank account. Refunds via credit card or cheque are not available.

What happens if a refund is not claimed?

Refunds under $20 (Inclusive): After 25 August 2024, these refunds will be forfeited and can no longer be claimed from TPG.
Refunds between $20.01 - $100.00: After 31 January 2025, these refunds will be forfeited and can no longer be claimed from TPG.
Refunds over $100.01: After 30 September 2026, these refunds will be transferred to Revenue NSW under the Unclaimed Monies Act without further notice to you and can no longer be claimed from TPG.

Refunds above $100.01 that have remained unclaimed for a period of 6 years have already been transferred to Revenue NSW.

You can check the Revenue NSW Unclaimed Monies at: https://www.revenue.nsw.gov.au/unclaimed-money/search-and-make-a-claim to search for your unclaimed funds.

More information

At TPG, we want to ensure that your security information and personal details are safe. We will never call you and ask for your passwords, security codes, or credit card details. You should only call us on our legitimate phone numbers or through our official website. For more information, visit: https://support.tpg.com.au/security-information

If you have any questions, please call us on 1300 137 425.

In accordance with our Standard Terms & Conditions, unless otherwise agreed with iiNet in writing, an iiNet SIM and/or eSIM can only be used with Approved Devices as specified by iiNet.

The current list of Approved Devices is set out below (please click the relevant manufacturer below for details). It is important to note that an Approved Device will only be considered approved if:

it is included in the device list below;
its software has been updated to the most recent version available, and (for mobile phones) it has VoLTE 4G calling enabled in settings;
it is an Australian device model purchased in Australia; and
it is not a Samsung, Sony or HTC device purchased from another Australian telecommunication provider before 2017.

iiNet may add or withdraw devices from this list from time to time.

WARNING: Using a mobile phone on our network other than an Approved Device with the latest software installed and VoLTE 4G calling enabled may impact your access to critical features, in particular your ability to make calls to emergency services.

An iiNet SIM and/or eSIM that is used in non-approved devices may be suspended by iiNet, unless iiNet has otherwise given approval in writing. iiNet may also block any such device from being used on the iiNet Network. For more information about using an iiNet SIM and/or eSIM with a device currently not on the Approved Devices list, please contact us on 13 14 23.

Select one of the links below to jump to a query:

Approved TPG devices by manufacturer

Apple
Google
HMD
MobiWire
Motorola
Nokia
OPPO
Sagemcom
Samsung
TP-Link
Vodafone

Approved TPG devices by manufacturer

Here is the current list of approved TPG devices. TPG may add or withdraw devices from this list from time to time.

Apple

iPhone SE 2020 (A2296)
iPhone SE 2022 (A2783)
iPhone 11 (A2221)
iPhone 11 Pro (A2215)
iPhone 11 Pro Max (A2218)
iPhone 12 mini (A2399)
iPhone 12 (A2403)
iPhone 12 Pro (A2407)
iPhone 12 Pro Max (A2411)
iPhone 13 mini (A2628)
iPhone 13 (A2633)
iPhone 13 Pro (A2638)
iPhone 13 Pro Max (A2643)
iPhone 14 (A2882)
iPhone 14 Plus (A2886)
iPhone 14 Pro (A2890)
iPhone 14 Pro Max (A2894)
iPhone 15 (A3090)
iPhone 15 Plus (A3094)
iPhone 15 Pro (A3102)
iPhone 15 Pro Max (A3106)
iPhone 16 (A3287)
iPhone 16 Plus (A3290)
iPhone 16 Pro (A3293)
iPhone 16 Pro Max (A3296)
iPhone 16e (A3409)
Phone 17 (A3520)
iPhone 17 Pro (A3523)
iPhone 17 Pro Max (A3526)
iPhone 17e (A3634)
iPhone Air (A3517)
iPad 8 10.2” (A2429)
iPad 9 10.2” (A2604)
iPad 10 10.9” (A2757)
iPad (A16) (A3355)
iPad Air 3 (A2123)
iPad Air 4 (A2072)
iPad Air 5 (A2589)
iPad Air 11” (M2) (A2837)
iPad Air 11” (M3) (A3267)
iPad Air 11” (M4) (A3460)
iPad Air 13” (M2) (A2899)
iPad Air 13” (M3) (A3269)
iPad Air 13” (M4) (A3462)
iPad mini 5 (A2124)
iPad mini 6 (A2568)
iPad mini A17 Pro (A2995)
iPad Pro 11” Gen 1 (A1934)
iPad Pro 11” Gen 2 (A2230)
iPad Pro 11” Gen 3 (A2459)
iPad Pro 11” Gen 4 (A2761)
iPad Pro 11” (M4) (A2903)
iPad Pro 11” (M5) (A3358)
iPad Pro 12.9” Gen 3 (A1895)
iPad Pro 12.9” Gen 4 (A2232)
iPad Pro 12.9” Gen 5 (A2461)
iPad Pro 12.9” Gen 6 (A2437)
iPad Pro 13” (M4) (A2926)
iPad Pro 13” (M5) (A3361)

Google

Pixel 6a 5G (G1AZG)
Pixel 6 5G (G9S9B)
Pixel 6 Pro 5G (G8VOU)
Pixel 7 5G (GQML3)
Pixel 7 Pro 5G (GE2AE)
Pixel 8 5G (GPJ41)
Pixel 8 Pro 5G (G1MNW)
Pixel 9a 5G (GXQ96)
Pixel 9 5G (GUR25)
Pixel 9 Pro 5G (GEC77)
Pixel 9 Pro XL 5G (GZC4K)
Pixel 9 Pro Fold 5G (GGH2X)
Pixel 10 Pro XL 5G (G45RY)

HMD

Pulse+ 4G (TA-1602)
Pulse Pro 4G (TA-1588)

MobiWire

V Pro 4G (GH6511)
V Pro 2 4G (H6671L)
V Pro 3 4G (H6573)
V Smart 4G (GH5581)
V Smart 2 4G (GH6322)
V Lite 4G (GH5028)
V Lite 2 4G (H5112)
V Lite 3 4G (GH6032)
V One 4G (GX2421)
V Flip 4G (GF28E1)

Motorola

Moto e13 4G (XT2345 - 6)
Moto e14 4G (XT2421-15)
Moto e22i 4G (XT2239 -20)
Moto g06 4G (XT2535-6)
Moto g14 4G (XT234 - 4)
Moto g34 5G (XT2363-3)
Moto g35 5G (XT2433-4)
Moto g56 5G (XT2529-2)
Moto g62 5G (XT2223 -1)
Edge 50 Fusion (XT2429-2)
Edge 30 5G (XT2203 -1)
Edge 30 Pro 5G (XT2201 -1)

Nokia

1 Plus 4G (TA -1111)
C02 4G (TA -1522)
G21 4G (TA -1418)
110 4G (TA -1549)
FastMile 5G Gateway R1 (5G -24W-A)
FastMile 5G Gateway 3.2 (5G15 -12W-A)

OPPO

A38 4G (CPH -2579)
A57 4G (CPH -2387)
A60 5G (CPH-2683)
A6x 5G (CPH-2783)
Find X5 Lite 5G (CPH -2371)
Find X5 5G (CPH -2307)
Find X5 Pro 5G (CPH -2305)
Reno8 5G (CPH -2359)

Sagemcom

Fast 5866T 5G FWA

Samsung

Galaxy A05s 4G (SM -A057F)
Galaxy A13 4G (SM -A135F)
Galaxy A13 5G (SM -A136B)
Galaxy A14 4G (SM -A145F)
Galaxy A14 5G (SM -A146P)
Galaxy A16 4G (SM-A165F)
Galaxy A16 5G (SM-A166P)
Galaxy A17 4G (SM-A175F)
Galaxy A17 5G (SM-A176B)
Galaxy A33 5G (SM -A336E)
Galaxy A34 5G (SM -A346E)
Galaxy A35 5G (SM -A356E)
Galaxy A36 5G (SMA366B)
Galaxy A37 5G (SM-A376B)
Galaxy A53 5G (SM -A536E)
Galaxy A55 5G (SM -A556E)
Galaxy A56 5G (SMA566B)
Galaxy A57 5G (SM-A576B)
Galaxy A73 5G (SM -A736B)
Galaxy S22 5G (SM -S901E)
Galaxy S22+ 5G (SM -S906E)
Galaxy S22 Ultra 5G (SM -S908E)
Galaxy S23 FE 5G (SM -S711B)
Galaxy S23 5G (SM -S911B)
Galaxy S23+5G (SM -S916B)
Galaxy S23 Ultra 5G (SM -S918B)
Galaxy S24 5G (SM -S921B)
Galaxy S24+ 5G (SM -S926B)
Galaxy S24 Ultra 5G (SM -S928B)
Galaxy S24 FE 5G (SM - S721B)
Galaxy S25 (SM-S931B)
Galaxy S25+ (SM-S936B)
Galaxy S25 Ultra (SM-S938B)
Galaxy S25 Edge (SM - S937B)
Galaxy S25 FE (SM-S731B)
Galaxy S26 (SM-S942B)
Galaxy S26+ (SM-S947B)
Galaxy S26 Ultra (SM-S948B)
Galaxy Tab A9+ 11.0 5G (SM -X216B)
Galaxy Tab S8 11.0 5G (SM-X706B)
Galaxy Tab S8+ 12.4 5G (SM-X806B)
Galaxy Tab S8 Ultra 14.6 5G (SM-X906B)
Galaxy Tab S9 11.0 5G (SM-X716B)
Galaxy Tab S9+ 12.4 5G (SM-X816B)
Galaxy Tab S9 Ultra 14.6 5G (SM-X916B)
Galaxy Tab S10+ 12.4 (SM-X826B)
Galaxy Tab S10 FE 5G (SM-X526B)
Galaxy Tab S10 FE+ 13.1 5G (SM-X626B)
Galaxy Tab S10 Ultra 14.6 (SM -X926B)
Galaxy Tab S11 Ultra (SM-X936B)
Galaxy Z Flip4 5G (SM-F721B)
Galaxy Z Flip5 5G (SM-F731B)
Galaxy Z Flip6 (SMF741B)
Galaxy Z Flip7 FE (SMF761B)
Galaxy Z Flip7 (SMF766B)
Galaxy Z Fold4 5G (SM-F936B)
Galaxy Z Fold5 5G (SM-F946B)
Galaxy Z Fold6 (SMF956B)
Galaxy Z Fold7 (SMF966B)

TP-Link

VX420-G2H

Vodafone

Pocket Wi-Fi® 4 4G (Huawei E5576-325)
Pocket WiFi® 5 4G (TP-Link M7350)
Pocket WiFi® 6 5G (MobiWire CM52)
Wi-Fi Hub 2.0 (Netcomm NL1902)
Wi-Fi Hub 3.0 (Netcomm NL20)

TPG has made the decision to stop providing email services in 2023 to focus on creating better experiences for our core products: internet and mobile.

Customers who opted-in have now had their TPG email addresses transferred to another Australian email provider, The Messaging Company.

Who do I contact about my TPG email address?

Please contact The Messaging Company about support for these email addresses as TPG will no longer be able to assist.

You can call The Messaging Company on 07 3497 3566 or submit a new request to their Support Centre.

Please note: The opt-in period has now closed, and any email address that was not opted-in has now been deleted and cannot be recovered. It is not possible to create new email addresses that use the “tpg.com.au” domain.

Will I need to pay anything to use my TPG email address with The Messaging Company?

If your email address was included with your TPG services: you won't need to pay anything to use your TPG email address with The Messaging Company until 15 September 2024.

At least 60 days prior to 15 September 2024, The Messaging Company will contact customers with pricing options that will apply if you wish to continue using your TPG email address with The Messaging Company.

If you paid for a TPG email address: The Messaging Company will contact you with pricing options that will apply if you wish to continue using your TPG email address with The Messaging Company.

TPG is not able to provide any information about The Messaging Company's email pricing.

Terms and Conditions of Email Transfer

By opting-in to transfer your TPG email service to The Messaging Company email platform, you acknowledge and agree that:

We may disclose your personal information (i.e. your name, email address and contact number) to The Messaging Company for the purpose of facilitating your email transfer and you consent to this. The Messaging Company's privacy notice is available at: https://themessaging.co/privacy-notice/
You will need to sign up with The Messaging Company as your email hosting provider and agree to their terms and conditions, and you will become a direct customer of The Messaging Company’s email service.
Your TPG email service will be transferred to The Messaging Company email platform, and The Messaging Company will be responsible for providing your email service after the transfer.
TPG will pay The Messaging Company email service charge until 15 September 2024. After 15 September 2024, you will be responsible for paying any charges you incur for the email service. The Messaging Company will contact customers with available pricing options at least 60 days prior to commencing charges for the email service.
TPG grants you the right to use your current email address, which incorporates one or more domain names owned by TPG or one of our affiliates (e.g. @tpg.com.au).
TPG may withdraw the right for you to use your current email address when you cease acquiring services from TPG or one of our affiliates.
TPG may also revoke the right in (4) above for other reasons, but we will endeavour to give you at least 60 days’ prior notice before that happens.
Your use of your current email address, which incorporates one or more domain names owned by TPG or our affiliates, is not transferable to another email service provider.
When The Messaging Company begins providing your email services, TPG and its affiliates will not be responsible to you in any way in connection with your email service (e.g. providing setup or troubleshooting support; security; service quality).
If you contact us regarding your The Messaging Company email service, we may refer your inquiry to The Messaging Company directly, including by disclosing your personal information to The Messaging Company to help facilitate their prompt response to you. You consent to us disclosing your information to The Messaging Company for this purpose. If you have any concerns regarding how we handle your personal information, please email us at privacy@tpgtelecom.com.au or refer to our privacy policy at: https://www.tpg.com.au/about-us/legal/privacy
The Messaging Company may collect your personal information in accordance with its privacy policy and terms and conditions. You should familiarise yourself with their privacy policy and ensure that you are comfortable with how your personal information will be handled. Neither TPG or our affiliates will be responsible for any personal information you provide to The Messaging Company or their subsequent handling of such information.

Got an issue with your nbn service? You can run a service test in My Account once every 30 minutes.

Tip: You don't need to use a device that's connected to your nbn service to run the test. You can use your phone or any other device that's connected to another internet service.

Make sure that your nbn modem is turned on.
Log in to My Account and select your nbn service.
Under "Service Test", hit Start Test.
Wait 5 minutes for the test to complete. You'll get an SMS with the test results and the next steps to take.

Here's how to manage your TPG mobile plan(s) on various eSIM-compatible phones.

Select one of the links below to jump to a query:

How do I move my eSIM to a new phone?

An eSIM can only be active on one phone at a time. To move your eSIM to another phone, you'll need to do an eSIM Swap.

How many mobile plans can I have using eSIM on one phone?

You can have up to 5 different mobile plans on one phone but only 1 plan can be active at any time.

Once you have more than one plan installed on your phone, you can label each plan (e.g. Personal, Work, Primary, Secondary) to help tell them apart and switch between them as needed.

What happens to incoming calls to a mobile plan that isn’t currently active?

The call will automatically divert to voicemail. You won’t receive any alert message until the next time that plan is active on your phone.

How do I manage calls with multiple mobile numbers?

iPhone

If you’re calling a contact in your Favourites list, tap the information symbol, then tap the current phone number and choose the mobile number to use.
If you’re making a call using the keypad, enter the phone number you want to call, then tap the phone number near the top of the screen and choose the mobile number to use.

Samsung

Go to Settings > Connections.
Hit SIM card manager.
Hit Calls and choose the mobile number to use.
When calling an existing contact, you can select the contact and then choose the mobile number to use.
When making a call using the keypad, you can choose the mobile number to use at the bottom of the screen.

Google Pixel

Go to Settings > Network & Internet.
Choose the SIM to manage call settings for.
Hit Call preference and choose the mobile number to use.

OPPO

When making a call, a pop-up will ask you to choose the mobile number to use.
This pop-up will always show if the default “Always ask” setting is turned on.

How do I choose which number to use mobile data with?

iPhone

Go to Settings.
Hit Mobile or Mobile Data.
Hit Cellular Data and choose the mobile number to use.

Samsung

Go to Settings > Connections.
Hit SIM card manager.
Hit Mobile data and choose the mobile number to use.

Google Pixel

Go to Settings > Network & Internet.
Choose the SIM to manage data settings for.
Turn on Mobile data.

OPPO

Go to Settings > Mobile network.
Hit Internet and choose the mobile number to use.

How do I choose which number to send SMS and MMS from?

iPhone

Open Messages.
Tap the New button at the top right of the screen.
Enter the message recipient.
Tap the current phone number and choose the mobile number to use.

Samsung

Open Messages.
Tap the Message icon at the bottom right of the screen, or open an existing conversation.
Enter the message recipient.
Tap the icon to the right of the text bar and choose the mobile number to use.

Google Pixel

Go to Settings > Network & Internet.
Choose the SIM to manage SMS and MMS settings for.
Hit SMS preference and choose the mobile number to use.
You can also select a number in the Messages app.
Tap Start chat or open an existing conversation.
Enter the message recipient.
Tap the icon to the right of the text bar and choose the mobile number to use.

OPPO

When composing a new message, simply choose the mobile number to use.

How do I choose which number to send iMessages from?

Go to Settings > Messages.
Hit iMessage and FaceTime Line.
Choose the mobile number you want to send from.

How do I factory reset my phone without removing my eSIM?

iPhone

Go to Settings > General.
Select Reset > Erase All Content and Settings > Erase iPhone.
Hit Erase All and Keep Mobile Plans.

Note: If you choose “Erase All”, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to do an eSIM Swap.

Samsung

Go to Settings > General Management.
Select Reset > Factory data reset > Reset.
Your eSIM will be automatically kept.

Note: If you select “eSIMs” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to do an eSIM Swap.

Google Pixel

Go to Settings > System.
Select Advanced > Reset options > Erase all data.
Your eSIM will be automatically kept.

Note: If you select “Erase downloaded SIMs” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to complete an eSIM Swap.

OPPO

Go to Settings > System settings.
Select Back up and reset > Reset your phone and erase all data.
Hit Erase data but retain eSIM profiles.

Note: If you select “Erase data and remove eSIM profiles” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to do an eSIM Swap.

What happens if I delete my eSIM profile?

If you delete your eSIM profile, your mobile plan charges will not be cancelled. You won't be able to use your mobile plan until you do an eSIM Swap to reinstate your eSIM on your phone.

How do I cancel my mobile plan?

You can only cancel your TPG mobile plan by calling us on 1300 993 019.

Important: Removing or disabling a mobile plan in your device settings will not cancel your plan charges.

We recently notified you that you will be receiving (or are entitled to) an nbn rebate. This rebate is provided by nbn® because you have previously experienced an issue with your nbn service.

There are several reasons why you may be receiving this rebate. These include:

Missed appointment
Failed connection
Connection issue
Service fault
Performance fault/issue

Existing customers

If you’re currently with TPG, there is nothing you need to do. The credit will appear on the next bill after you receive your rebate email.

Previous customers

If you’re no longer with TPG, please follow these instructions to claim your rebate:

Visit: https://support.tpg.com.au/nbnrebates/tpg
Confirm your Name, Service Number, Account Number and Rebate Amount. These details can be found in your nbn Rebate email.
Provide the Account Name, BSB Number and Account Number of your preferred bank account to receive the rebate.
Your nbn Rebate will be paid to your nominated bank account. Please allow up to 14 working days for payment to clear.

Follow these steps to complete your swap from an existing TPG physical SIM or eSIM to a new TPG eSIM.

Important: Your phone must not be locked to a specific provider. We can't unlock phones for you.

Select one of the links below to jump to a query:

Complete your eSIM Swap
Troubleshooting

How to complete an eSIM swap if you don’t have another device
What happens if I don’t complete my eSIM Swap?
How do I use my eSIM once it's activated?

Complete your eSIM Swap

Make sure you have:

- Your eSIM-compatible phone (to scan the eSIM QR code); and
- Another device like a computer, laptop or tablet (to display the eSIM QR code).

It’s best if both devices are connected to Wi-Fi. Don't have another device? See this advice.
Use your other device to log in to My Account and hit eSIM Swap.
Hit Get Started. An authorisation code SMS will be sent to your old SIM. Enter this code in My Account and hit Verify.

Important: If you ever get a call or SMS asking you to authorise a SIM swap that you did not request, do not provide any codes to anyone and call us on 1300 993 019.
Tick the box to authorise the eSIM swap, then hit Continue.

From this point, the eSIM swap session will expire after 15 minutes. You can try again if your session expires.
Hit Send Confirmation Code SMS, then use your phone to scan the eSIM QR Code.
Follow the prompts on your phone to enter your confirmation code and complete your eSIM swap. Your mobile service should be ready in 15 minutes - you may need to restart your phone.

Once your eSIM swap is complete, your old SIM will stop working.

Troubleshooting

How to complete an eSIM swap if you don’t have another device

If you don’t have another device like a computer, laptop or tablet to display the eSIM QR code so that you can scan it with your phone, then you’ll need to use your phone to log in to My Account instead.

Before you get started, make sure you know how to manually enter eSIM details in your phone settings. The eSIM swap session will expire after 15 minutes, so you may not have time to look this up in the middle of the process. Please visit the manufacturer’s website for a guide if you’re not sure how to do this.
Instead of scanning the eSIM QR code, write down the eSIM details and then enter them in your phone settings.
Tear up and dispose of the written eSIM details once you’re done.

What happens if I don’t complete my eSIM Swap?

After entering the authorisation code in My Account, your eSIM swap order will stay open for 2 days. If you don’t complete your eSIM swap within 2 days, your eSIM swap order will be withdrawn. If this happens, you can lodge another eSIM swap order in My Account.

How do I use my eSIM once it's activated?

Check out eSIM Management.

An eSIM is a chip that’s already embedded into your handset or tablet, so you don’t need a physical SIM to use your mobile plan. Once your plan is active on an eSIM, it functions the same way as it would on a physical SIM.

You can select an eSIM when you sign up for TPG Mobile, then follow the activation steps. If you already have TPG Mobile with a physical SIM, check out eSIM Swaps.

For more information about using your eSIM once it's activated, see eSIM Management.

Please note: If your eSIM compatible device isn’t listed on this page, it may not be compatible. TPG eSIM plans are not currently compatible with smart watches or other wearables.

Select one of the links below to jump to a query:

eSIM Phones

Apple
Samsung
Google
OPPO
Motorola

eSIM Tablets

Apple iPads
Samsung Tabs