Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.

Select one of the links below to jump to a query:

Arris CM3500 nbn HFC Connection Box Status lights

This model was supplied from 19 March 2025.

On the back

Light State Meaning
2.5 G LINK Off Nothing is plugged into the 2.5G port.
Green A device is plugged in with a CAT5e or CAT6 Ethernet cable.
Yellow A device is plugged in with an older CAT5 Ethernet cable, which may not support the full speed of your nbn HFC plan. We recommend switching to a CAT5e ot CAT6 Ethernet cable.

On the front

Light State Meaning
POWER Off No power.
Green Your NCB has power.
DOWNSTREAM Off Your NCB is still searching for a connection, or has no power.
Green Your NCB can download data.
Flashing A firmware upgrade is in progress - this should take 10 minutes or less.
UPSTREAM Off Your NCB is still searching for a connection, or has no power.
Green Your NCB can upload data.
Flashing A firmware upgrade is in progress - this should take 10 minutes or less.
ONLINE Off No connection to the network.
Green Your nbn connection is working as expected.
nbn HFC Arris CM3500 front lights - POWER DOWNSTREAM UPSTREAM ONLINE

 

Arris CM8200 nbn HFC Connection Box Status lights

This model was supplied before 19 March 2025.

On the back

Light State Meaning
UNI-D LINK Off Nothing is plugged into the UNI-D port.
Green A device is plugged in with a CAT5e or CAT6 Ethernet cable.
Yellow A device is plugged in with an older CAT5 Ethernet cable, which may not support the full speed of your nbn HFC plan. We recommend switching to a CAT5e ot CAT6 Ethernet cable.

On the front

Light State Meaning
POWER Off No power.
Green Your NCB has power.
DOWNSTREAM Off No power.
Green Successful downstream connection.
Flashing Your NCB is searching for a downstream connection. If the ONLINE light is on, a firmware upgrade is in progress.
UPSTREAM Off No power or no downstream connection.
Green Successful upstream connection.
Flashing Your NCB has a downstream connection and now it's searching for an upstream connection. If the ONLINE light is on, a firmware upgrade is in progress.
ONLINE Off No connection to the network.
Green Successful network connection.
Flashing Your NCB has found a downstream and upstream connection and now it's getting settings from nbn®.

 

Arris CM8200

Here’s what you need to know about upcoming changes to TPG.

Select one of the links below to jump to a query:

Why will I be receiving more communication from you?

We are taking the step to reduce complexity, and this will mean some changes for our customers as we streamline and upgrade our systems.

How will these changes impact my existing services?

We’ll keep you informed about any impacts or adjustments related to your services. Stay tuned for further updates.

How can I update my contact details?

You can update your contact details in My Account.

What if I have questions or need assistance with my account?

Our customer support team is here to help! Visit our contact us page to get in touch.

 

This information is for TPG customers on older mobile plans (sold before 12 July 2021) and 3G mobile broadband plans that use the Optus network.

Optus will start shutting down their 3G network from 28 October 2024. For more information about the TPG 3G shutdown, see our 3G Network Closure FAQ.

Our priority is to help customers make a smooth transition to 4G or 5G mobile, or an alternative broadband service.

Please note: If your device doesn’t support 4G calling, you will not be able to make an emergency call to 000 after the 3G network shuts down.

Select one of the links below to jump to a query:

My TPG mobile plan uses the Optus network - what do I need to do?

If you got your TPG mobile plan before 12 July 2021 and you use a 3G-only phone, tablets or mobile device;

  1. You need to urgently upgrade to a 4G or 5G compatible device before 28 October 2024; and
  2. Check that VoLTE settings are turned on.

To check if your phone, tablet or mobile device will be compatible, you can text “3” to 3498 for free and an automatic reply will tell you if your device is 4G/5G compatible.

If your device doesn’t support 4G calling, you will not be able to make an emergency call to 000 after the 3G network shuts down.

I have a 3G mobile broadband plan – what do I need to do?

Your 3G mobile broadband service will stop working once the Optus 3G network is shut down.

You’ll need to switch to an alternative internet service as soon as possible to avoid any interruption to your mobile broadband service.

Once you’re online with your new internet service, call us on 1300 993 019 to cancel your TPG 3G mobile broadband plan. You won’t be charged any cancellation fees.

If your mobile broadband modem is not compatible with your new internet service, please consider eWaste recycling facilities which may be offered by your local council.

What coverage does the Optus 4G/5G network have?

You can check Optus 4G and 5G coverage on the Optus coverage map.

 

These rates are for older TPG mobile plans sold before 2 August 2024. They apply when using your TPG mobile to call International destinations from Australia.

If your TPG mobile plan doesn't have an add-on International Call Pack or the destination you're calling isn't included in the International Call Pack, you can top up your Prepaid Balance in My Account to pay for International calls.

To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.

Destination Dialling code Flagfall Rate per minute Included in International Call Pack
Afghanistan 93 $0.35 $0.32 ❌
Albania 355 $0.35 $1.50 ❌
Algeria 213 $0.35 $1.50 ❌
American Samoa 1684 $0.35 $2.00 ❌
Andorra 376 $0.35 $0.24 ❌
Angola 244 $0.35 $1.95 ❌
Anguilla 1264 $0.35 $0.30 ❌
Antarctica (Australian Antarctic Territory) 672 $0.35 $2.08 ❌
Antigua and Barbuda 1268 $0.35 $0.30 ❌
Argentina 54 $0.35 $0.16 ❌
Armenia 374 $0.35 $0.27 ❌
Aruba 297 $0.35 $0.32 ❌
Ascension Island 247 $0.35 $0.96 ❌
Austria 43 $0.35 $1.00 ❌
Azerbaijan 994 $0.35 $0.47 ❌
Bahamas 1242 $0.35 $0.23 ❌
Bahrain 973 $0.35 $0.90 ❌
Bangladesh 880 $0.35 $0.08 ✅
Barbados 1246 $0.35 $0.31 ❌
Belarus 375 $0.35 $1.90 ❌
Belgium 32 $0.35 $0.50 ❌
Belize 501 $0.35 $0.34 ❌
Benin 229 $0.35 $0.35 ❌
Bermuda 1441 $0.35 $0.07 ❌
Bhutan 975 $0.35 $0.15 ❌
Bolivia 591 $0.35 $0.24 ❌
Bonaire 599 $0.35 $1.00 ❌
Bosnia and Herzegovina 387 $0.35 $1.30 ❌
Botswana 267 $0.35 $0.32 ❌
Brazil 55 $0.35 $0.09 ✅
Brunei 673 $0.35 $0.06 ❌
Bulgaria 359 $0.35 $1.50 ❌
Burkina Faso 226 $0.35 $1.50 ❌
Burundi 257 $0.35 $1.50 ❌
Cambodia 855 $0.35 $0.10 ❌
Cameroon 237 $0.35 $0.42 ❌
Canada 1 $0.35 $0.03 ✅
Canary Islands (Spain) 34 $0.35 $0.50 ✅
Cape Verde (Cabo Verde) 238 $0.35 $0.38 ❌
Cayman Islands 1345 $0.35 $1.00 ❌
Central African Republic 236 $0.35 $0.59 ❌
Chad 235 $0.35 $1.50 ❌
Chile 56 $0.35 $0.08 ✅
China 86 $0.35 $0.05 ✅
Colombia 57 $0.35 $0.10 ✅
Comoros 269 $0.35 $1.95 ❌
Congo (Brazzaville) 242 $0.35 $1.50 ❌
Congo, Democratic Republic of the (Kinshasa) 243 $0.35 $1.50 ❌
Cook Islands 682 $0.35 $2.60 ❌
Costa Rica 506 $0.35 $0.13 ❌
Croatia 385 $0.35 $0.28 ❌
Cuba 53 $0.35 $1.07 ❌
Curaçao 599 $0.35 $1.00 ❌
Cyprus 357 $0.35 $0.50 ❌
Czech Republic 420 $0.35 $0.09 ❌
Denmark 45 $0.35 $0.13 ❌
Diego Garcia 246 $0.35 $1.47 ❌
Djibouti 253 $0.35 $0.52 ❌
Dominica 1767 $0.35 $0.30 ❌
Dominican Republic 1809, 1829, 1849 $0.35 $1.00 ❌
East Timor (Timor-Leste) 670 $0.35 $1.07 ❌
Ecuador 593 $0.35 $0.31 ❌
Egypt 20 $0.35 $0.50 ❌
El Salvador 503 $0.35 $0.30 ❌
Equatorial Guinea 240 $0.35 $0.26 ❌
Eritrea 291 $0.35 $0.36 ❌
Estonia 372 $0.35 $1.50 ❌
Eswatini (formerly Swaziland) 268 $0.35 $1.00 ❌
Ethiopia 251 $0.35 $1.00 ❌
Falkland Islands 500 $0.35 $1.41 ❌
Faroe Islands 298 $0.35 $0.30 ❌
Fiji 679 $0.35 $1.00 ❌
Finland 358 $0.35 $0.95 ❌
France 33 $0.35 $0.50 ❌
French Guiana 594 $0.35 $0.41 ❌
French Polynesia 689 $0.35 $1.00 ❌
Gabon 241 $0.35 $0.66 ❌
Gambia 220 $0.35 $2.50 ❌
Georgia 995 $0.35 $1.50 ❌
Germany 49 $0.35 $0.08 ✅
Ghana 233 $0.35 $1.00 ❌
Gibraltar 350 $0.35 $0.32 ❌
Greece 30 $0.35 $0.07 ❌
Greenland 299 $0.35 $0.71 ❌
Grenada 1473 $0.35 $0.33 ❌
Guadeloupe 590 $0.35 $0.11 ❌
Guam 1671 $0.35 $0.06 ✅
Guatemala 502 $0.35 $0.22 ❌
Guinea 224 $0.35 $1.50 ❌
Guinea-Bissau 245 $0.35 $0.63 ❌
Guyana 592 $0.35 $0.40 ❌
Haiti 509 $0.35 $1.50 ❌
Honduras 504 $0.35 $0.22 ❌
Hong Kong 852 $0.35 $0.10 ✅
Hungary 36 $0.35 $0.09 ❌
Iceland 354 $0.35 $0.11 ✅
India 91 $0.35 $0.06 ✅
Indonesia 62 $0.35 $0.12 ✅
Iran 98 $0.35 $0.80 ❌
Iraq 964 $0.35 $0.30 ❌
Ireland 353 $0.35 $0.11 ✅
Israel 972 $0.35 $0.06 ✅
Italy 39 $0.35 $0.07 ✅
Ivory Coast (Côte d'Ivoire) 225 $0.35 $1.50 ❌
Jamaica 1876 $0.35 $0.35 ❌
Japan 81 $0.35 $0.14 ✅
Jordan 962 $0.35 $1.00 ❌
Kazakhstan 7 $0.35 $0.28 ❌
Kenya 254 $0.35 $0.90 ❌
Kiribati 686 $0.35 $7.70 ❌
Kosovo 383 $0.35 $1.65 ❌
Kuwait 965 $0.35 $0.14 ✅
Kyrgyzstan 996 $0.35 $1.00 ❌
Laos 856 $0.35 $0.50 ❌
Latvia 371 $0.35 $0.82 ❌
Lebanon 961 $0.35 $0.50 ❌
Lesotho 266 $0.35 $1.50 ❌
Liberia 231 $0.35 $1.50 ❌
Libya 218 $0.35 $0.44 ❌
Liechtenstein 423 $0.35 $0.29 ❌
Lithuania 370 $0.35 $1.10 ❌
Luxembourg 352 $0.35 $0.50 ❌
Macau 853 $0.35 $0.50 ❌
Madagascar 261 $0.35 $2.60 ❌
Malawi 265 $0.35 $1.50 ❌
Malaysia 60 $0.35 $0.06 ✅
Maldives 960 $0.35 $2.00 ❌
Mali 223 $0.35 $1.50 ❌
Malta 356 $0.35 $1.00 ❌
Marshall Islands 692 $0.35 $0.34 ❌
Martinique 596 $0.35 $0.08 ❌
Mauritania 222 $0.35 $0.68 ❌
Mauritius 230 $0.35 $0.68 ❌
Mayotte 262 $0.35 $0.33 ❌
Mexico 52 $0.35 $0.08 ✅
Micronesia, Federated States of 691 $0.35 $0.29 ❌
Moldova 373 $0.35 $1.50 ❌
Monaco 377 $0.35 $0.50 ❌
Mongolia 976 $0.35 $0.07 ✅
Montenegro 382 $0.35 $1.20 ❌
Montserrat 1664 $0.35 $0.26 ❌
Morocco 212 $0.35 $0.59 ❌
Mozambique 258 $0.35 $0.34 ❌
Myanmar 95 $0.35 $0.39 ❌
Namibia 264 $0.35 $0.19 ❌
Nauru 674 $0.35 $1.17 ❌
Nepal 977 $0.35 $1.30 ❌
Netherland Antilles 599 $0.35 $1.00 ❌
Netherlands 31 $0.35 $0.50 ✅
New Caledonia 687 $0.35 $1.20 ❌
New Zealand 64 $0.35 $0.09 ✅
Nicaragua 505 $0.35 $0.38 ❌
Niger 227 $0.35 $1.50 ❌
Nigeria 234 $0.35 $0.50 ❌
Niue 683 $0.35 $1.72 ❌
Norfolk Island 672 $0.35 $3.50 ❌
North Korea 850 $0.35 $0.94 ❌
North Macedonia 389 $0.35 $0.55 ❌
Northern Mariana Islands 1670 $0.35 $0.06 ❌
Norway 47 $0.35 $0.13 ✅
Oman 968 $0.35 $0.39 ❌
Pakistan 92 $0.35 $0.18 ❌
Palau 680 $0.35 $0.35 ❌
Palestinian Territories 970 $0.35 $0.29 ❌
Panama 507 $0.35 $0.20 ❌
Papua New Guinea 675 $0.35 $2.00 ❌
Paraguay 595 $0.35 $0.18 ❌
Peru 51 $0.35 $0.15 ✅
Philippines 63 $0.35 $0.22 ❌
Poland 48 $0.35 $0.11 ❌
Portugal 351 $0.35 $1.30 ❌
Puerto Rico 1787, 1939 $0.35 $0.06 ✅
Qatar 974 $0.35 $0.28 ❌
Reunion 262 $0.35 $0.14 ❌
Romania 40 $0.35 $0.09 ✅
Russia 7 $0.35 $0.60 ❌
Rwanda 250 $0.35 $1.00 ❌
Saba 599 $0.35 $1.00 ❌
Saint Barthélemy 590 $0.35 $0.11 ❌
Saint Helena 290 $0.35 $1.05 ❌
Saint Kitts and Nevis 1869 $0.35 $0.33 ❌
Saint Lucia 1758 $0.35 $0.32 ❌
Saint Martin (French) 590 $0.35 $0.11 ❌
Saint Pierre and Miquelon 508 $0.35 $0.50 ❌
Saint Vincent and the Grenadines 1784 $0.35 $0.34 ❌
Samoa 685 $0.35 $7.70 ❌
San Marino 378 $0.35 $0.07 ❌
Sao Tome and Principe 239 $0.35 $0.89 ❌
Saudi Arabia 966 $0.35 $0.19 ❌
Senegal 221 $0.35 $0.58 ❌
Serbia 381 $0.35 $1.20 ❌
Seychelles 248 $0.35 $1.50 ❌
Sierra Leone 232 $0.35 $1.50 ❌
Singapore 65 $0.35 $0.04 ✅
Sint Eustatius 599 $0.35 $1.00 ❌
Slovakia 421 $0.35 $0.22 ❌
Slovenia 386 $0.35 $1.00 ❌
Solomon Islands 677 $0.35 $16.50 ❌
Somalia 252 $0.35 $0.86 ❌
South Africa 27 $0.35 $0.90 ❌
South Korea 82 $0.35 $0.06 ✅
South Sudan 211 $0.35 $0.57 ❌
Spain 34 $0.35 $0.50 ✅
Sri Lanka 94 $0.35 $0.50 ❌
Sudan 249 $0.35 $0.95 ❌
Suriname 597 $0.35 $1.10 ❌
Sweden 46 $0.35 $0.09 ✅
Switzerland 41 $0.35 $1.00 ✅
Syria 963 $0.35 $1.75 ❌
Taiwan 886 $0.35 $0.14 ✅
Tajikistan 992 $0.35 $0.24 ❌
Tanzania, including Zanzibar 255 $0.35 $1.00 ❌
Thailand 66 $0.35 $0.05 ✅
Togo 228 $0.35 $0.55 ❌
Tokelau 690 $0.35 $1.70 ❌
Tonga 676 $0.35 $7.70 ❌
Trinidad and Tobago 1868 $0.35 $1.00 ❌
Tristan da Cunha 290 $0.35 $1.05 ❌
Tunisia 216 $0.35 $2.00 ❌
Turkey 90 $0.35 $0.50 ❌
Turkmenistan 993 $0.35 $0.17 ❌
Turks and Caicos Islands 1649 $0.35 $0.35 ❌
Tuvalu 688 $0.35 $1.01 ❌
UAE (United Arab Emirates) 971 $0.35 $0.26 ❌
Uganda 256 $0.35 $1.00 ❌
UK (United Kingdom) 44 $0.35 $0.07 ✅
Ukraine 380 $0.35 $1.10 ❌
Uruguay 598 $0.35 $0.25 ❌
USA (United States of America) 1 $0.35 $0.04 ✅
Uzbekistan 998 $0.35 $0.50 ❌
Vanuatu 678 $0.35 $11.00 ❌
Vatican City (Holy See) 379 $0.35 $0.50 ✅
Venezuela 58 $0.35 $0.09 ❌
Vietnam 84 $0.35 $0.14 ❌
Virgin Islands, British 1284 $0.35 $0.34 ❌
Virgin Islands, US 1340 $0.35 $0.06 ❌
Wallis and Futuna 681 $0.35 $0.65 ❌
Yemen 967 $0.35 $0.22 ❌
Zambia 260 $0.35 $1.50 ❌
Zimbabwe 263 $0.35 $1.50 ❌

Now that Chariot Internet is part of the TPG family, servers for Chariot Internet were closed down in late 2024.

Select one of the links below to jump to a query:

Information for customers with a credit balance on their Chariot Internet accounts

Customers with a credit balance on their Chariot account will be notified by TPG to call us on 1300 137 425 before a certain deadline to arrange a refund to a nominated bank account.

Once requested, refunds will be processed within 10 working days.

Are other refund methods available?

No, refunds may only be processed to a nominated bank account. Refunds via credit card or cheque are not available.

What happens if a refund is not claimed?

Refunds under $20 (Inclusive): After 25 August 2024, these refunds will be forfeited and can no longer be claimed from TPG.

Refunds between $20.01 - $100.00: After 31 January 2025, these refunds will be forfeited and can no longer be claimed from TPG.

Refunds over $100.01: After 30 September 2026, these refunds will be transferred to Revenue NSW under the Unclaimed Monies Act without further notice to you and can no longer be claimed from TPG.

Refunds above $100.01 that have remained unclaimed for a period of 6 years have already been transferred to Revenue NSW.

You can check the Revenue NSW Unclaimed Monies at: https://www.revenue.nsw.gov.au/unclaimed-money/search-and-make-a-claim to search for your unclaimed funds.

More information

At TPG, we want to ensure that your security information and personal details are safe. We will never call you and ask for your passwords, security codes, or credit card details. You should only call us on our legitimate phone numbers or through our official website. For more information, visit: https://support.tpg.com.au/security-information

If you have any questions, please call us on 1300 137 425.

In accordance with our Standard Terms & Conditions, unless otherwise agreed with TPG in writing, a TPG SIM and/or eSIM can only be used with Approved Devices as specified by TPG.

TPG may add or withdraw devices from this list from time to time. This list applies to current Apple and Android devices purchased in Australia. If you either (a) purchased a device that is not part of this list (b) purchased your device overseas, or (c) purchased a Samsung, Sony or HTC device from another Australian telecommunication provider before 2017, your device may not be VoLTE compatible on our network. Make sure you check your device model and your tax invoice for country of purchase, as applicable, to determine if your device is VoLTE compatible.

A TPG SIM and/or eSIM that is used in non-approved devices may be suspended by TPG, unless TPG has otherwise given approval in writing. TPG may also block any such device from being used on the TPG Network. For more information about using a TPG SIM and/or eSIM with a device currently not on the Approved Devices list, please contact us on 13 14 23.

Using a device on our network other than an approved TPG device may impact your ability to make calls, in particular to emergency services.

Select one of the links below to jump to a query:

Approved TPG devices by manufacturer

Here is the current list of approved TPG devices. TPG may add or withdraw devices from this list from time to time.

Alcatel

  • 1 2019 4G (5033TL)
  • 1B 2020 4G (5031G)
  • 1V 2020 4G (5007U)
  • 1S 2021 4G (6025D)
  • 3L 2020 4G (5029D)
  • Link Zone MW41CL 4G (Mobile Wi-Fi)

Apple

  • iPhone 6 (A1586)
  • iPhone 6 Plus (A1524)
  • iPhone 6S (A1688)
  • iPhone 6S Plus (A1687)
  • iPhone 7 (A1778)
  • iPhone 7 Plus (A1784)
  • iPhone 8 (A1863, A1905)
  • iPhone 8 Plus (A1864, A1897)
  • iPhone SE (A1723)
  • iPhone SE 2020 (A2296)
  • iPhone SE 2022 (A2783)
  • iPhone X (A1865)
  • iPhone XR (A2105)
  • iPhone XS (A2097)
  • iPhone XS Max (A2101)
  • iPhone 11 (A2221)
  • iPhone 11 Pro (A2215)
  • iPhone 11 Pro Max (A2218)
  • iPhone 12 mini (A2399)
  • iPhone 12 (A2403)
  • iPhone 12 Pro (A2407)
  • iPhone 12 Pro Max (A2411)
  • iPhone 13 mini (A2628)
  • iPhone 13 (A2633)
  • iPhone 13 Pro (A2638)
  • iPhone 13 Pro Max (A2643)
  • iPhone 14 (A2882)
  • iPhone 14 Plus (A2886)
  • iPhone 14 Pro (A2890)
  • iPhone 14 Pro Max (A2894)
  • iPhone 15 (A3090)
  • iPhone 15 Plus (A3094)
  • iPhone 15 Pro (A3102)
  • iPhone 15 Pro Max (A3106)
  • iPhone 16e (A3409)
  • iPhone 16 (A3287)
  • iPhone 16 Plus (A3290)
  • iPhone 16 Pro (A3293)
  • iPhone 16 Pro Max (A3296)
  • iPad 4 (A1460)
  • iPad 5 9.7” (A1823)
  • iPad 6 9.7” (A1954)
  • iPad 7 10.2” (A2198)
  • iPad 8 10.2” (A2429)
  • iPad 9 10.2” (A2604)
  • iPad 10 10.9” (A2757)
  • iPad (A16) (A3355)
  • iPad Air (A1475)
  • iPad Air 2 (A1567)
  • iPad Air 3 (A2123)
  • iPad Air 4 (A2072)
  • iPad Air 5 (A2589)
  • iPad Air 11-inch (M2) (A2837)
  • iPad Air 11-inch (M3) (A3267)
  • iPad Air 13-inch (M2) (A2899)
  • iPad Air 13-inch (M3) (A3269)
  • iPad mini (A1455)
  • iPad mini 2 (A1490)
  • iPad mini 3 (A1600)
  • iPad mini 4 (A1550)
  • iPad mini 5 (A2124)
  • iPad mini 6 (A2568)
  • iPad mini A17 Pro (A2995)
  • iPad Pro 9.7” (A1674)
  • iPad Pro 10.5” (A1709)
  • iPad Pro 11” Gen 1 (A1934)
  • iPad Pro 11” Gen 2 (A2230)
  • iPad Pro 11” Gen 3 (A2459)
  • iPad Pro 11” Gen 4 (A2761)
  • iPad Pro 12.9” Gen 1 (A1652)
  • iPad Pro 12.9” Gen 2 (A1671)
  • iPad Pro 12.9” Gen 3 (A1895)
  • iPad Pro 12.9” Gen 4 (A2232)
  • iPad Pro 12.9” Gen 5 (A2461)
  • iPad Pro 12.9” Gen 6 (A2437)
  • iPad Pro 13-inch (M4) (A2926)
  • Watch Series 3 (A1891, A1889)
  • Watch Series 4 (A2007, A2008)
  • Watch Series 5 (A2156, A2157)
  • Watch Series 6 (A2375, A2376)
  • Watch Series 7 (A2476, A2478)
  • Watch Series 8 (A2773, A2775)
  • Watch Series 9 (A2982, A2984)
  • Watch Series 10 (A3001, A3003)
  • Watch Ultra (A2684)
  • Watch Ultra 2 (A2686)
  • Watch SE (A2355, A2356)
  • Watch SE Gen 2 (A2725, A2724)

Google

  • Pixel 3a 4G (S4)
  • Pixel 3 4G (B1)
  • Pixel 3 XL 4G (C1)
  • Pixel 4a 4G (S5)
  • Pixel 4 4G (F2)
  • Pixel 4 XL 4G (C2)
  • Pixel 5 5G (R3)
  • Pixel 6a 5G (B3)
  • Pixel 6 5G (O6)
  • Pixel 6 Pro 5G (R4)
  • Pixel 7 5G (P10)
  • Pixel 7 Pro 5G (C10)
  • Pixel 8 5G (SB3)
  • Pixel 8 Pro 5G (HK3)
  • Pixel 9a 5G (TG4)
  • Pixel 9 5G (TK4)
  • Pixel 9 Pro 5G (CM4)
  • Pixel 9 Pro XL 5G (KM4)
  • Pixel 9 Pro Fold 5G (CT3)

HMD

  • Pulse+ 4G (TA-1602)
  • Pulse Pro 4G (TA-1588)

Huawei

  • P30 4G (ELE -L09)
  • P30 Pro 4G (VOG -L09)
  • Y5 2017 4G (MYA -L02)
  • Wi-Fi Cube 4G (E5180s -610)
  • Wi-Fi Gateway 4G (B315s -608)
  • Wi-Fi Gateway 2 4G (B525s -65a)
  • Wi-Fi Cube 2 4G (B818 -263)
  • Wi-Fi Cube 3 4G (B628 -350)

LG

  • K42 4G (LM -K420YM)
  • Velvet 5G (LM -G900EM)

MobiWire

  • V Pro 4G (GH6511)
  • V Pro 2 4G (H6671L)
  • V Smart 4G (GH5581)
  • V Smart 2 4G (GH6322)
  • V Lite 4G (GH5028)
  • V Lite 2 4G (H5112)
  • V One 4G (GX2421)

Motorola

  • Moto e7 4G (XT2095 -3)
  • Moto e7 Power 4G (XT2097 -7)
  • Moto e13 4G (XT2345 - 6)
  • Moto e14 4G (XT2421-15)
  • Moto e22i 4G (XT2239 -20)
  • Moto g 5G Plus  (XT2075 -3)
  • Moto g8 4G (XT2046-6)
  • Moto g10 4G (XT2127-2)
  • Moto g14 4G (XT234 - 4)
  • Moto g34 5G (XT2363-3)
  • Moto g35 5G (XT2433-4)
  • Moto g50 5G (XT2149 -1)
  • Moto g62 5G (XT2223 -1)
  • Edge 20 Fusion (XT2139 -2)
  • Edge 50 Fusion (XT2429-2)
  • Edge 30 5G (XT2203 -1)
  • Edge 30 Pro 5G (XT2201 -1) 

Nokia

  • 1 Plus 4G (TA -1111)
  • C01 Plus 4G (TA -1387)
  • C02 4G (TA -1522)
  • G21 4G (TA -1418)
  • 110 4G (TA -1549)
  • XR20 5G (TA-1362)
  • FastMile 5G Gateway R1 (5G -24W-A)
  • FastMile 5G Gateway 3.2 (5G15 -12W-A)

OPPO

  • A16s 4G (CPH -2271)
  • A38 4G (CPH -2579)
  • A57 4G (CPH -2387)
  • A60 5G (CPH-2683)
  • A91 4G (CPH -2021)
  • AX5 4G (CPH -1851)
  • Find X2 Lite 5G (CPH -2005)
  • Find X5 Lite 5G (CPH -2371)
  • Find X5 5G (CPH -2307)
  • Find X5 Pro 5G (CPH -2305)
  • R15 Pro 4G (CPH -1831)
  • R17 Pro 4G (CPH -1877)
  • Reno8 5G (CPH -2359)
  • Reno Z 4G (CPH -1979)

Sagemcom

  • Fast 5866T 5G FWA

Samsung

  • Galaxy A05s 4G (SM -A057F)
  • Galaxy A8 4G (SM -A530F)
  • Galaxy A11 4G (SM -A115F)
  • Galaxy A12 4G (SM -A125F)
  • Galaxy A12 4G (SM -A127F)
  • Galaxy A13 4G (SM -A135F)
  • Galaxy A13 5G (SM -A136B)
  • Galaxy A14 4G (SM -A145F)
  • Galaxy A14 5G (SM -A146P)
  • Galaxy A16 5G (SM-A166P)
  • Galaxy A20 4G (SM -A205YN)
  • Galaxy A22 5G (SM -A226B)
  • Galaxy A30 4G (SM -A305YN)
  • Galaxy A32 5G (SM -A326B)
  • Galaxy A33 5G (SM -A336E)
  • Galaxy A34 5G (SM -A346E)
  • Galaxy A35 5G (SM -A356E)
  • Galaxy A36 5G (SMA366B)
  • Galaxy A51 4G (SM -A515F)
  • Galaxy A52 5G (SM -A526B)
  • Galaxy A52s 5G (SM -A528B)
  • Galaxy A53 5G (SM -A536E)
  • Galaxy A55 5G (SM -A556E)
  • Galaxy A56 5G (SMA566B)
  • Galaxy A70 4G (SM -A705YN)
  • Galaxy A71 5G (SM -A716B)
  • Galaxy A73 5G (SM -A736B)
  • Galaxy Fold 4G (SM -F900F)
  • Galaxy S8 4G (SM -G950F)
  • Galaxy S8+ 4G (SM -G955F)
  • Galaxy S9 4G (SM -G960F)
  • Galaxy S9+ 4G (SM -G965F)
  • Galaxy S10e 4G (SM -G970F)
  • Galaxy S10 4G (SM -G973F)
  • Galaxy S10+ 4G (SM -G975F)
  • Galaxy S20 FE 4G (SM -G780F)
  • Galaxy S20 FE 5G (SM -G781B)
  • Galaxy S20 4G (SM -G980F)
  • Galaxy S20 5G (SM -G981B)
  • Galaxy S20+ 4G (SM -G985F)
  • Galaxy S20+ 5G (SM -G986B)
  • Galaxy S20 Ultra 5G (SM -G988B)
  • Galaxy S21 FE 5G (SM -G990E)
  • Galaxy S21 5G (SM -G991B)
  • Galaxy S21+ 5G (SM -G996B)
  • Galaxy S21 Ultra 5G (SM -G998B)
  • Galaxy S22 5G (SM -S901E)
  • Galaxy S22+ 5G (SM -S906E)
  • Galaxy S22 Ultra 5G (SM -S908E)
  • Galaxy S23 FE 5G (SM -S711B)
  • Galaxy S23 5G (SM -S911B)
  • Galaxy S23+5G (SM -S916B)
  • Galaxy S23 Ultra 5G (SM -S918B)
  • Galaxy S24 5G (SM -S921B)
  • Galaxy S24+ 5G (SM -S926B)
  • Galaxy S24 Ultra 5G (SM -S928B)
  • Galaxy S24 FE 5G
  • Galaxy S25 (SM-S931B)
  • Galaxy S25+ (SM-S936B)
  • Galaxy S25 Ultra (SM-S938B)
  • Galaxy Note 8 4G (SM -N950F)
  • Galaxy Note 9 4G (SM -N960F)
  • Galaxy Note 10 4G (SM -N970F)
  • Galaxy Note 10+ 4G (SM -N975F)
  • Galaxy Note 20 4G (SM -N980F)
  • Galaxy Note 20 5G (SM -N981B)
  • Galaxy Note 20 Ultra 5G (SM -N986B)
  • Galaxy Book 2 12.0 4G (SM -W737Y)
  • Galaxy Tab A 8.0 2017 4G (SM -T385)
  • Galaxy Tab A 10.1 4G (SM -T515)
  • Galaxy Tab A 10.5 2018 4G (SM -T595)
  • Galaxy Tab A7 2020 10.4 4G (SM -T505)
  • Galaxy Tab A8 10.5 4G (SM -X205)
  • Galaxy Tab A9+ 11.0 5G (SM -X216B)
  • Galaxy Tab S4 10.5 4G (SM-T835)
  • Galaxy Tab S5e 10.5 4G (SM-T725)
  • Galaxy Tab S6 10.5 4G (SM-T865)
  • Galaxy Tab S7 11.0 4G (SM-T875)
  • Galaxy Tab S7+ 12.4 5G (SM-T976B)
  • Galaxy Tab S8 11.0 5G (SM-X706B)
  • Galaxy Tab S8+ 12.4 5G (SM-X806B)
  • Galaxy Tab S8 Ultra 14.6 5G (SM-X906B)
  • Galaxy Tab S9 11.0 5G (SM-X716B)
  • Galaxy Tab S9+ 12.4 5G (SM-X816B)
  • Galaxy Tab S9 Ultra 14.6 5G (SM-X916B)
  • Galaxy Tab S10+ 12.4 5G
  • Galaxy Tab S10 Ultra 14.6 5G
  • Galaxy Watch 4G 46mm (SM-R805F)
  • Galaxy Watch 4G 42mm (SM-R815F)
  • Galaxy Watch Active2 4G 44mm (SM-R825F)
  • Galaxy Watch Active2 4G 40mm (SM-R835F)
  • Galaxy Watch3 4G 41mm (SM-R855F)
  • Galaxy Watch3 4G 45mm (SM-R845F)
  • Galaxy Watch4 Classic 4G 42mm (SM-R885F)
  • Galaxy Watch4 Classic 4G 46mm (SM-R895F)
  • Galaxy Watch4 4G 40mm (SM-R865F)
  • Galaxy Watch4 4G 44mm (SM-R875F)
  • Galaxy Watch5 4G 40mm (SM-R905F)
  • Galaxy Watch5 4G 44mm (SM-R915F)
  • Galaxy Watch5 Pro 4G 45mm (SM-R925F)
  • Galaxy Watch6 4G 40mm (SM-R935F)
  • Galaxy Watch6 4G 44mm (SM-R945F)
  • Galaxy Watch6 Classic 4G 47mm (SM-R965F)
  • Galaxy Z Flip 4G (SM-F700F)
  • Galaxy Z Flip3 5G (SM-F711B)
  • Galaxy Z Flip4 5G (SM-F721B)
  • Galaxy Z Flip5 5G (SM-F731B)
  • Galaxy Z Fold2 5G (SM-F916B)
  • Galaxy Z Fold3 5G (SM-F926B)
  • Galaxy Z Fold5 5G (SM-F946B)           

TCL

  • 20 Pro 5G (T810H)
  • 20 R 5G (767H)
  • 305 4G (6102D)

TP-Link

  • Deco X80 5G FWA CPE

Vodafone

  • Smart E9 4G (Alcatel VFD529)
  • Smart N10 4G (Tinno VFD630)
  • Pocket Wi-Fi® 4G (Huawei R215)
  • Pocket Wi-Fi® 4G (Huawei R216)
  • Pocket Wi-Fi® 4G (Huawei R216h)
  • Pocket Wi-Fi® 2 4G (Huawei E5573Cs-609)
  • Pocket Wi-Fi® 3 4G (Huawei E5576-856)
  • Pocket Wi-Fi® 4 4G  (Huawei E5576-325)
  • Pocket WiFi® 5 4G (TP-Link M7350)
  • USB 4G (Huawei K5150)
  • Wi-Fi Hub (Technicolor DMA0120VHA)
  • Wi-Fi Hub 2.0 (Netcomm NL1902)
  • Wi-Fi Hub 3.0 (Netcomm NL20)

TPG has made the decision to stop providing email services in 2023 to focus on creating better experiences for our core products: internet and mobile.

Customers who opted-in have now had their TPG email addresses transferred to another Australian email provider, The Messaging Company.

Please contact The Messaging Company about support for these email addresses as TPG will no longer be able to assist.

You can call The Messaging Company on 07 3497 3566 or submit a new request to their Support Centre.

Please note: The opt-in period has now closed, and any email address that was not opted-in has now been deleted and cannot be recovered. It is not possible to create new email addresses that use the “tpg.com.au” domain.

Will I need to pay anything to use my TPG email address with The Messaging Company?

If your email address was included with your TPG services: you won't need to pay anything to use your TPG email address with The Messaging Company until 15 September 2024.

At least 60 days prior to 15 September 2024, The Messaging Company will contact customers with pricing options that will apply if you wish to continue using your TPG email address with The Messaging Company.

If you paid for a TPG email address: The Messaging Company will contact you with pricing options that will apply if you wish to continue using your TPG email address with The Messaging Company.

TPG is not able to provide any information about The Messaging Company's email pricing.

Terms and Conditions of Email Transfer

By opting-in to transfer your TPG email service to The Messaging Company email platform, you acknowledge and agree that:

  1. We may disclose your personal information (i.e. your name, email address and contact number) to The Messaging Company for the purpose of facilitating your email transfer and you consent to this. The Messaging Company's privacy notice is available at: https://themessaging.co/privacy-notice/
  2. You will need to sign up with The Messaging Company as your email hosting provider and agree to their terms and conditions, and you will become a direct customer of The Messaging Company’s email service.
  3. Your TPG email service will be transferred to The Messaging Company email platform, and The Messaging Company will be responsible for providing your email service after the transfer.
  4. TPG will pay The Messaging Company email service charge until 15 September 2024. After 15 September 2024, you will be responsible for paying any charges you incur for the email service. The Messaging Company will contact customers with available pricing options at least 60 days prior to commencing charges for the email service.
  5. TPG grants you the right to use your current email address, which incorporates one or more domain names owned by TPG or one of our affiliates (e.g. @tpg.com.au).
  6. TPG may withdraw the right for you to use your current email address when you cease acquiring services from TPG or one of our affiliates.
  7. TPG may also revoke the right in (4) above for other reasons, but we will endeavour to give you at least 60 days’ prior notice before that happens.
  8. Your use of your current email address, which incorporates one or more domain names owned by TPG or our affiliates, is not transferable to another email service provider.
  9. When The Messaging Company begins providing your email services, TPG and its affiliates will not be responsible to you in any way in connection with your email service (e.g. providing setup or troubleshooting support; security; service quality).
  10. If you contact us regarding your The Messaging Company email service, we may refer your inquiry to The Messaging Company directly, including by disclosing your personal information to The Messaging Company to help facilitate their prompt response to you. You consent to us disclosing your information to The Messaging Company for this purpose. If you have any concerns regarding how we handle your personal information, please email us at privacy@tpgtelecom.com.au or refer to our privacy policy at: https://www.tpg.com.au/about-us/legal/privacy
  11. The Messaging Company may collect your personal information in accordance with its privacy policy and terms and conditions. You should familiarise yourself with their privacy policy and ensure that you are comfortable with how your personal information will be handled. Neither TPG or our affiliates will be responsible for any personal information you provide to The Messaging Company or their subsequent handling of such information.

You searched for

 
 

Got an issue with your nbn service? You can run a service test in My Account once every 30 minutes.

Tip: You don't need to use a device that's connected to your nbn service to run the test. You can use your phone or any other device that's connected to another internet service.

  1. Make sure that your nbn modem is turned on.
  2. Log in to My Account and select your nbn service.
  3. Under "Service Test", hit Start Test.
    TPG My Account - nbn service test
  4. Wait 5 minutes for the test to complete. You'll get an SMS with the test results and the next steps to take.

Here's how to manage your TPG mobile plan(s) on various eSIM-compatible phones.

Select one of the links below to jump to a query:

How do I move my eSIM to a new phone?

An eSIM can only be active on one phone at a time. To move your eSIM to another phone, you'll need to do an eSIM Swap.

How many mobile plans can I have using eSIM on one phone?

You can have up to 5 different mobile plans on one phone but only 1 plan can be active at any time.

Once you have more than one plan installed on your phone, you can label each plan (e.g. Personal, Work, Primary, Secondary) to help tell them apart and switch between them as needed.

What happens to incoming calls to a mobile plan that isn’t currently active?

The call will automatically divert to voicemail. You won’t receive any alert message until the next time that plan is active on your phone.

How do I manage calls with multiple mobile numbers?    

iPhone

  1. If you’re calling a contact in your Favourites list, tap the information symbol, then tap the current phone number and choose the mobile number to use.
  2. If you’re making a call using the keypad, enter the phone number you want to call, then tap the phone number near the top of the screen and choose the mobile number to use.

Samsung

  1. Go to Settings > Connections.
  2. Hit SIM card manager.
  3. Hit Calls and choose the mobile number to use.
  4. When calling an existing contact, you can select the contact and then choose the mobile number to use.
  5. When making a call using the keypad, you can choose the mobile number to use at the bottom of the screen.

Google Pixel

  1. Go to Settings > Network & Internet.
  2. Choose the SIM to manage call settings for.
  3. Hit Call preference and choose the mobile number to use.

OPPO

  1. When making a call, a pop-up will ask you to choose the mobile number to use.
  2. This pop-up will always show if the default “Always ask” setting is turned on.

How do I choose which number to use mobile data with?

iPhone

  1. Go to Settings.
  2. Hit Mobile or Mobile Data.
  3. Hit Cellular Data and choose the mobile number to use.

Samsung

  1. Go to Settings > Connections.
  2. Hit SIM card manager.
  3. Hit Mobile data and choose the mobile number to use.

Google Pixel

  1. Go to Settings > Network & Internet.
  2. Choose the SIM to manage data settings for.
  3. Turn on Mobile data.

OPPO

  1. Go to Settings > Mobile network.
  2. Hit Internet and choose the mobile number to use.

How do I choose which number to send SMS and MMS from?

iPhone

  1. Open Messages.
  2. Tap the New button at the top right of the screen.
  3. Enter the message recipient.
  4. Tap the current phone number and choose the mobile number to use.

Samsung

  1. Open Messages.
  2. Tap the Message icon at the bottom right of the screen, or open an existing conversation.
  3. Enter the message recipient.
  4. Tap the icon to the right of the text bar and choose the mobile number to use.

Google Pixel

  1. Go to Settings > Network & Internet.
  2. Choose the SIM to manage SMS and MMS settings for.
  3. Hit SMS preference and choose the mobile number to use.
  4. You can also select a number in the Messages app.
  5. Tap Start chat or open an existing conversation.
  6. Enter the message recipient.
  7. Tap the icon to the right of the text bar and choose the mobile number to use.

OPPO

  1. When composing a new message, simply choose the mobile number to use.

How do I choose which number to send iMessages from?

  1. Go to Settings > Messages.
  2. Hit iMessage and FaceTime Line.
  3. Choose the mobile number you want to send from.

How do I factory reset my phone without removing my eSIM?

iPhone

  1. Go to Settings > General.
  2. Select Reset > Erase All Content and Settings > Erase iPhone.
  3. Hit Erase All and Keep Mobile Plans.

    Note: If you choose “Erase All”, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to do an eSIM Swap.

Samsung

  1. Go to Settings > General Management.
  2. Select Reset > Factory data reset > Reset.
  3. Your eSIM will be automatically kept.

    Note: If you select “eSIMs” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to do an eSIM Swap.

Google Pixel

  1. Go to Settings > System.
  2. Select Advanced > Reset options > Erase all data.
  3. Your eSIM will be automatically kept.

    Note: If you select “Erase downloaded SIMs” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to complete an eSIM Swap.

OPPO

  1. Go to Settings > System settings.
  2. Select Back up and reset > Reset your phone and erase all data.
  3. Hit Erase data but retain eSIM profiles.

    Note: If you select “Erase data and remove eSIM profiles” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to do an eSIM Swap.

What happens if I delete my eSIM profile?

If you delete your eSIM profile, your mobile plan charges will not be cancelled. You won't be able to use your mobile plan until you do an eSIM Swap to reinstate your eSIM on your phone.

How do I cancel my mobile plan?

You can only cancel your TPG mobile plan by calling us on 1300 993 019.

Important: Removing or disabling a mobile plan in your device settings will not cancel your plan charges.