Here’s how you can set up a compatible bring-your-own (BYO) modem for TPG FTTH on the Opticomm network.

Your TPG Voice phone service and included calls are not available if you use a BYO modem.

Select one of the links below to jump to a query:

• Modem compatibility
• General FTTH setup guide for any modem
• FTTH Connection Box examples
• ALLOPTIC home 4000
• NEC ME200
• Huawei HG8247
• Dasan H690R

Modem compatibility

To work on TPG FTTH, your modem must support PPPoE connections by Ethernet WAN.

 

General FTTH setup guide for any modem

All modems are different. If this advice doesn’t work for your modem, check the manufacturer’s website for a guide on how to plug in and enter the TPG settings.

1. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Some older installations may be in a cabinet on an outside wall. Unplug any old modem from the Connection Box and power outlet.
   Examples of connection boxes can be found here.
2. Use an Ethernet cable to connect your modem's WAN or LAN/WAN port to the LAN1 or Ethernet 1 port on your Connection Box.
3. Use the power cable to connect your modem's Power port to a power outlet, then turn it on.
   If your modem has a power button or switch, turn it on.
   
4. Connect a device to your modem. You can use an Ethernet cable to connect a device to one of the LAN or Ethernet ports, or connect via WiFi.
   The default WiFi name (SSID) and password can be found on your modem’s barcode sticker.
   
5. On your connected device, open your web browser and go to your modem’s gateway address (e.g. http://192.168.1.1). The gateway address and login details can be found on the barcode sticker
   Modems may have a login username and password, or just a password.
   
6. Make sure your modem has the following settings. If you’re not sure how to do this, check the manufacturer’s website for a guide.
    
   Mode/Modulation: WAN
   Connection Type: PPPoE
    
7. You’ll need to enter your TPG username and password for the PPPoE connection. Your username is in emails from us about your TPG order, and on your TPG invoice.
   If you forgot your password, you can reset it.
8. Save your settings and wait 5-10 minutes for your modem to connect.
9. You should now be online. If you can’t view a website or notice a red or unlit Internet light on your modem, call us on 1300 997 271 for help.
   We’re fully trained on TPG modems, but please note that there may be limited support for your BYO modem.
   

 

FTTH Connection Box examples

ALLOPTIC home 4000

NEC ME200

Huawei HG8247

Dasan H690R

If your TPG FTTH service on the Opticomm network is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

1. Your service may just be affected by an outage or planned maintenance. You can check your address on Network Status page.
   If there is an outage or planned maintenance, the results will give you an estimated fix time.
2. Find your FTTH modem and make sure the cables are plugged in securely and not damaged. Our setup guide will show you how to plug in.
   You’ll need to replace any broken or chewed cables.
3. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Some older installations may be in a cabinet on an outside wall. Examples of connection boxes can be found here.
4. Turn off the Connection Box using the power button or power outlet for at least 10 seconds.
   If an outdoor Connection Box has no visible power button or power outlet, skip this step as a restart is not possible.
5. Turn off the power outlet for your modem for at least 10 seconds.
6. Turn both devices back on and wait for your modem's Internet light to come on, then see if you van visit a website.
   
7. Do you have any devices connected to your modem with an Ethernet cable? If these devices can visit a website but devices on Wi-Fi can’t, switch to troubleshooting Wi-Fi No Connection.
8. If you can view websites on some devices but not others, even when they’re both connected the same way, you may need to fix some browser settings. Check out our guide on Browsing issues.
9. Still can't get online? Please call us on 13 14 23 and we’ll help you.

FTTH Connection Box examples

ALLOPTIC home 4000

NEC ME200

Huawei HG8247

Dasan H690R

If your TPG FTTH service on the Opticomm network is running slowly, these steps will help you identify the issue.

1. Your service may just be affected by planned maintenance. You can check your address on our Network Status page.
   If there is planned maintenance, the results will give you an estimated fix time.
2. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Some older installations may be in a cabinet on an outside wall. Examples of connection boxes can be found here.
3. Turn off the Connection Box using the power button or power outlet for at least 10 seconds.
   If an outdoor Connection Box has no visible power button or power outlet, skip this step as a restart is not possible.
4. Turn off the power outlet for your modem for at least 10 seconds.
5. Turn both devices back on and wait for your modem's Internet light to come on, then run a speed test.
   
6. Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on Wi-Fi are slow, switch to Troubleshooting Wi-Fi speed.
7. Make sure that the device you’re using to run speeds tests is the only one connected to your modem. Unplug all other devices from your modem’s Ethernet ports and turn off other devices that are connected to the Wi-Fi.
8. On your one device, close all other apps using the internet, then run a speed test.
9. If your speed has improved on a single device, you may need to upgrade your nbn plan to get enough bandwidth to support more apps or devices.
   You can change your plan in My Account or call us on 13 14 23.
10. Make sure your modem’s Ethernet cables are in good condition, with “CAT6” or “CAT5e” printed on them.
    Older Cat5 Ethernet cables are not recommended for FTTH services. You’ll need to replace any broken or chewed cables.
11. Run a scan on your antivirus/anti-malware software. If your software includes any firewalls, temporarily disable them and run a speed test to see if they’re slowing down your internet.
    If any infections are detected, make sure they are quarantined and removed. Contact your software’s Customer Support if you need help.
12. Still getting slow speeds? Please call us on 13 14 23 and we'll help you.

FTTH Connection Box examples

ALLOPTIC home 4000

NEC ME200

Huawei HG8247

Dasan H690R

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

These instructions will work for all TPG FTTH services on the Opticomm network.

Select your modem to get started:

	VX420-G2V Modem
	Smart Modem Gateway (VX420-G2H)

VX420-G2V Modem

1. Connect the power cable from your modem's Power Port to an electrical outlet.
2. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Some older installations may be in a cabinet on an outside wall. Examples of connection boxes can be found here.
3. Connect the included Ethernet cable from the blue WAN port on your modem to the LAN1 or Ethernet 1 port on your FTTH Connection Box.
4. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
5. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
6. If you wish to use your TPG Voice phone service, plug a compatible handset into the green Phone port on your modem.
   
7. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker on the back of your modem.
   
8. Next, it's time to configure your modem settings. On a device that's connected to your modem via Ethernet or Wi-Fi, visit http://192.168.1.1.
9. Log in with the default username admin and default password admin, or use your custom login details.
10. Select Internet.
11. Enter the following settings and hit Save. Allow up to 5 minutes for the new settings to apply.
    
    Username: Your FTTH broadband username (this can be found in emails about your FTTH service)
    Password: Your FTTH broadband password (please use our password reset tool if you've forgotten your password)
    Confirm Password: Your FTTH broadband password
    
12. Check the lights on your modem. If the Internet light is green, you're online!
    

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

Smart Modem Gateway (VX420-G2H)

1. Connect the power cable from your modem's Power Port to an electrical outlet.
2. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Some older installations may be in a cabinet on an outside wall. Examples of connection boxes can be found here.
3. Connect the included Ethernet cable from the blue WAN port on your modem to the LAN1 or Ethernet 1 port on your FTTH Connection Box.
4. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
5. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
6. If you wish to use your TPG Voice phone service, plug a compatible handset into the green Phone port on your modem.
   
7. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker on the back of your modem.
   
8. Next, it's time to configure your modem settings. On a device that's connected to your modem via Ethernet or Wi-Fi, visit http://192.168.1.1.
9. Log in with the default username admin and default password admin, or use your custom login details.
10. Select Internet.
11. Enter the following settings then hit Save. Allow up to 5 minutes for the new settings to apply.
    
    Username: Your FTTH broadband username (this can be found in emails about your FTTH service)
    Password: Your FTTH broadband password (please use our password reset tool if you've forgotten your password)
    Confirm Password: Your FTTH broadband password
     
    
12. Check the lights on your modem. If the Internet light is green, you're online!
    

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

FTTH Connection Box examples

ALLOPTIC home 4000

NEC ME200

Huawei HG8247

Dasan H690R

You may have received a notice about moving to a new plan for your TPG service.

Due to a number of factors, including recent changes in wholesale pricing, the pricing of our current plans has been updated.

We’re working to move all TPG customers onto these current plans to provide a better experience for our customers. This simplification also helps us focus on more important aspects of delivering your service.

Select one of the links below to jump to a query:

You may have received a notice about a plan change for your TPG mobile service.

We’re simplifying our product range to provide a better experience for our customers. As part of that, we’re working to move all customers onto our latest mobile plans. This helps us focus on more important aspects of delivering your service, such as handling an increasing amount of usage on our network.

Select one of the links below to jump to a query:

Part of your TPG mobile plan's included value may refer to "221 select destinations", which are listed here. Please check your plan's Critical Information Summary for more information.

To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.