eSIM Management

Here's how to manage your TPG mobile plan(s) on various eSIM-compatible phones.

Select one of the links below to jump to a query:

How do I move my eSIM to a new phone?

An eSIM can only be active on one phone at a time. To move your eSIM to another phone, you'll need to do an eSIM Swap.

How many mobile plans can I have using eSIM on one phone?

You can have up to 5 different mobile plans on one phone but only 1 plan can be active at any time.

Once you have more than one plan installed on your phone, you can label each plan (e.g. Personal, Work, Primary, Secondary) to help tell them apart and switch between them as needed.

What happens to incoming calls to a mobile plan that isn’t currently active?

The call will automatically divert to voicemail. You won’t receive any alert message until the next time that plan is active on your phone.

How do I manage calls with multiple mobile numbers?    

iPhone

  1. If you’re calling a contact in your Favourites list, tap the information symbol, then tap the current phone number and choose the mobile number to use.
  2. If you’re making a call using the keypad, enter the phone number you want to call, then tap the phone number near the top of the screen and choose the mobile number to use.

Samsung

  1. Go to Settings > Connections.
  2. Hit SIM card manager.
  3. Hit Calls and choose the mobile number to use.
  4. When calling an existing contact, you can select the contact and then choose the mobile number to use.
  5. When making a call using the keypad, you can choose the mobile number to use at the bottom of the screen.

Google Pixel

  1. Go to Settings > Network & Internet.
  2. Choose the SIM to manage call settings for.
  3. Hit Call preference and choose the mobile number to use.

OPPO

  1. When making a call, a pop-up will ask you to choose the mobile number to use.
  2. This pop-up will always show if the default “Always ask” setting is turned on.

How do I choose which number to use mobile data with?

iPhone

  1. Go to Settings.
  2. Hit Mobile or Mobile Data.
  3. Hit Cellular Data and choose the mobile number to use.

Samsung

  1. Go to Settings > Connections.
  2. Hit SIM card manager.
  3. Hit Mobile data and choose the mobile number to use.

Google Pixel

  1. Go to Settings > Network & Internet.
  2. Choose the SIM to manage data settings for.
  3. Turn on Mobile data.

OPPO

  1. Go to Settings > Mobile network.
  2. Hit Internet and choose the mobile number to use.

How do I choose which number to send SMS and MMS from?

iPhone

  1. Open Messages.
  2. Tap the New button at the top right of the screen.
  3. Enter the message recipient.
  4. Tap the current phone number and choose the mobile number to use.

Samsung

  1. Open Messages.
  2. Tap the Message icon at the bottom right of the screen, or open an existing conversation.
  3. Enter the message recipient.
  4. Tap the icon to the right of the text bar and choose the mobile number to use.

Google Pixel

  1. Go to Settings > Network & Internet.
  2. Choose the SIM to manage SMS and MMS settings for.
  3. Hit SMS preference and choose the mobile number to use.
  4. You can also select a number in the Messages app.
  5. Tap Start chat or open an existing conversation.
  6. Enter the message recipient.
  7. Tap the icon to the right of the text bar and choose the mobile number to use.

OPPO

  1. When composing a new message, simply choose the mobile number to use.

How do I choose which number to send iMessages from?

  1. Go to Settings > Messages.
  2. Hit iMessage and FaceTime Line.
  3. Choose the mobile number you want to send from.

How do I factory reset my phone without removing my eSIM?

iPhone

  1. Go to Settings > General.
  2. Select Reset > Erase All Content and Settings > Erase iPhone.
  3. Hit Erase All and Keep Mobile Plans.

    Note: If you choose “Erase All”, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to do an eSIM Swap.

Samsung

  1. Go to Settings > General Management.
  2. Select Reset > Factory data reset > Reset.
  3. Your eSIM will be automatically kept.

    Note: If you select “eSIMs” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to do an eSIM Swap.

Google Pixel

  1. Go to Settings > System.
  2. Select Advanced > Reset options > Erase all data.
  3. Your eSIM will be automatically kept.

    Note: If you select “Erase downloaded SIMs” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to complete an eSIM Swap.

OPPO

  1. Go to Settings > System settings.
  2. Select Back up and reset > Reset your phone and erase all data.
  3. Hit Erase data but retain eSIM profiles.

    Note: If you select “Erase data and remove eSIM profiles” when resetting, your eSIM will be removed. To reinstate one or more plans on your eSIM, you’ll need to do an eSIM Swap.

What happens if I delete my eSIM profile?

If you delete your eSIM profile, your mobile plan charges will not be cancelled. You won't be able to use your mobile plan until you do an eSIM Swap to reinstate your eSIM on your phone.

How do I cancel my mobile plan?

You can only cancel your TPG mobile plan by calling us on 1300 993 019.

Important: Removing or disabling a mobile plan in your device settings will not cancel your plan charges.

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