Checking the status lights on your Network Termination Units (NTU) for TPG Fibre to the Building (FTTB) can be useful for troubleshooting.
Not every TPG Fibre service has an NTU.
Choose your NTU:
Here's what the status lights mean on your nbn Connection Box (NCB) for nbn FTTC.
You may need to slide back the panel to see the status lights.
Here’s what you need to know about speeds on TPG nbn.
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Checking the status lights on your indoor nbn Connection Box (NCB) for nbn FTTP can be useful for troubleshooting.
A traceroute checks how data packets are sent to a specific address using your internet connection, taking note of each stop along the way. It's a good way to see the latency (delay) between different servers that make up the internet.
If…
If there's no communication betwen your modem and your device, then you won't be able to view websites or browse to your modem's default gateway. These steps will help identify the issue.
Make sure your computer is connected to your…
In most cases, your computer will get your DNS settings automatically. DNS may need to be set manually if you're having some browsing issues.
Select one of the links below to jump to a query:
Set DNS server in Windows
Set DNS server in…
A TCP/IP reset can fix some browsing issues, particularly if your modem's default gateway address is starting with “169.254”.
Select one of the links below to jump to a query:
TCP/IP Reset in Windows
TCP/IP Reset in macOS
Every modem has a default gateway, which is a web page where you can log in and change your modem settings. You'll find the default gateway address on your modem's barcode sticker, but if it's not working, then these steps can help you…
A ping test checks how data packets are sent to a specific address using your internet connection, including how long it took and whether any packets were lost.
If you use PingPlotter, it will run a ping test and a traceroute at the same…