If your TPG nbn Wireless service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.
Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.
Note: Some…
If your TPG Fibre (FTTB) service is running slowly, these steps will help you identify the issue.
Your service may just be affected by planned maintenance. You can check your address on our Network Status page.If there is planned…
If your TPG Fibre (FTTB) service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.
If your TPG Fibre (FTTB) service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.
Here's everything you need to know about TPG Fibre, our very own Fibre to the Building (FTTB) internet service.
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These steps will work for all TPG modems.
Wi-Fi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your devices and your modem.
Make sure your modem is in a clear, central location in…
If your Wi-Fi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on Wi-Fi can't. These steps will help you identify the issue.
Make sure that Wi-Fi isn't…
If your Wi-Fi connection is having dropouts, it means that your Wi-Fi will lose connection intermittently while devices connected to your modem by Ethernet cable will stay connected. These steps will help you identify the issue.
Turn…
Are websites not loading properly? If your modem seems to be online but you're having trouble browsing the web, these steps will help identify the issue.
If the problem with all websites, or just one? If you can't browse to a single…