Internet

Refunds for Chariot Internet customers

Now that Chariot Internet is part of the TPG family, servers for Chariot Internet were closed down in late 2024. Select one of the links below to jump to a query:

Set up BYO modems on FTTH

Here’s how you can set up a compatible bring-your-own (BYO) modem for TPG FTTH on the Opticomm network. Your TPG Voice phone service and included calls are not available if you use a BYO modem. Select one of the links below to jump to a…

Troubleshoot no connection on your FTTH

If your TPG FTTH service on the Opticomm network is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshoot slow FTTH

If your TPG FTTH service on the Opticomm network is running slowly, these steps will help you identify the issue.

Set up your FTTH

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. These…

Why your TPG plan is changing

You may have received a notice about moving to a new plan for your TPG service. Due to a number of factors, including recent changes in wholesale pricing, the pricing of our current plans has been updated. We’re working to move all TPG…

How to set up TP-Link AX6000 for nbn Wireless

You'll need to plug in your modem and change some settings to get it working with TPG nbn Wireless. First, make sure you’ve got a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side…