If your TPG nbn FTTC service is running slowly, these steps will help you identify the issue.
Your service may just be affected by planned maintenance. You can check your address on nbn®'s Network status and outages page and our…
Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.
Choose…
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If your TPG nbn FTTP service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.
If your TPG nbn FTTP service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.
Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.
Choose…
If your TPG Fibre to the Building (FTTB) service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue…
If your BYO modem is still offline after you've plugged it in, you may need to update some settings. All other settings should be left as default.
Not sure how to update your modem's settings? We've got some nbn setup guides for popular…
Checking the status lights on your nbn Connection Box (NCB) for nbn Wireless can be useful for troubleshooting.
Bandwidth control or Quality of Service (QoS) stops your modem trying to upload faster than the speed of your nbn plan, which can cause data packets to be lost.
TPG modems handle bandwidth control automatically, but some third-party…