Internet

Troubleshoot no connection on your nbn® HFC

If your TPG nbn HFC service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshoot dropouts on your nbn® HFC

If your TPG nbn HFC service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Set up your nbn® Wireless

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.   Choose…

Troubleshoot slow nbn® Wireless

If your TPG nbn Wireless service is running slowly, these steps will help you identify the issue. Your service may just be affected by planned maintenance. You can check your address on nbn®'s Network status and outages page and our…

Troubleshoot no connection on your nbn® Wireless

If your TPG nbn Wireless service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshoot dropouts on your nbn® Wireless

If your TPG nbn Wireless service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Set up your TPG Fibre

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. Note: Some…

Troubleshoot slow TPG Fibre

If your TPG Fibre (FTTB) service is running slowly, these steps will help you identify the issue. Your service may just be affected by planned maintenance. You can check your address on our Network Status page.If there is planned…

Troubleshoot no connection on your TPG Fibre

If your TPG Fibre (FTTB) service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

TPG Fibre FAQ

Here's everything you need to know about TPG Fibre, our very own Fibre to the Building (FTTB) internet service. Select one of the links below to jump to a query: