Are websites not loading properly? If your modem seems to be online but you're having trouble browsing the web, these steps will help identify the issue.
Is the problem with all websites, or just one? If you can't browse to a single…
If your modem's default gateway address is starting with “169.254”, then resetting your network adapter to default settings may help fix the issue.
This process may also be known as a "winsock reset", or "comms reinstall".
Select one…
If your Wi-Fi connection is having dropouts, it means that your Wi-Fi will lose connection intermittently while devices connected to your modem by Ethernet cable will stay connected. These steps will help you identify the issue.
Turn…
If your Wi-Fi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on Wi-Fi can't. These steps will help you identify the issue.
Make sure that Wi-Fi isn't…
There are two ways to connect your device to your modem so it can use the internet: Ethernet cable, or Wi-Fi.
Wi-Fi uses radio waves to transmit data, and a typical indoor Wi-Fi signal has a range of 30 metres. However, your Wi-Fi range…
Here's everything you need to know about TPG Fibre to the Building (FTTB) services on the Vision network.
Select one of the links below to jump to a query:
If your TPG Fibre to the Building (FTTB) service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.
If your TPG Fibre to the Building (FTTB) service is running slowly, these steps will help you identify the issue.
Your service may just be affected by planned maintenance. You can check your address on our Network Status page.If…
These guides will help you set up and use your TPG modem. You can find the name of your modem on its barcode sticker.
Don't have a TPG modem? Check out our BYO Modem Setup Guides.
TPG modems are not locked to TPG as a service provider…