To view PDF files, install Adobe Reader on your device.
If you can't get calls on your TPG Voice service, these steps will help you identify the issue.
TPG Voice is a VoIP phone service that works over the internet.
"High risk" international destinations are commonly used for phone fraud, so they're blocked by default.
If you want to call high risk destinations, please call us on 1300 993 019. After an ID check, we can turn off high risk call…
We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If…
Here's everything you need to know about the different features available for TPG Voice, a VoIP phone service that works over the internet.
Note: TPG Voice doesn't have a voicemail feature.
Select one of the links below to jump to a…
BizPhone orders cannot proceed unless these tests are completed, so it's important to get them done at your earliest convenience.
Running the BizPhone Test
Make sure that no other programs or downloads are running while the test is…
If your phone isn't automatically detecting TPG or Vodafone as the network carrier, you can select the network carrier manually.
Don't see a guide for your phone? Please check the manufacturer's website for a guide.
Select one of the…
Here's what you need to know about the different types of SIMs available for TPG Mobile, and how to order a replacement SIM.
Select one of the links below to jump to a query:
A VoIP service is compromised when a third party obtains your VoIP phone number and password. Compromised VoIP services are commonly used for phone fraud, where the VoIP service is used to make calls to expensive international destinations…
Here's what you need to know about TPG SIM-Only Mobile plans.
Select one of the links below to jump to a query: