If you're having trouble with calls on your TPG Mobile service, these steps will help you identify the issue.
Select one of the links below to jump to a query:
Please select your handset to view the troubleshooting guide:
Cordless
Standard
Premium
If your handset is not listed here, please contact us for assistance.
This feature is only available on BizPhone Standard, Premium and Cordless handsets.
Select one of the links below to jump to a query:
This feature is only available on Bizphone Standard and Premium handsets.
Select one of the links below to jump to a query:
Busy Lamp Field Features
View User Status
Transfer to Users
Call Barge
Setting up Busy Lamp Field
BizPhone's Call Park feature allows you to:
Park a call on any BizPhone handset. Once a call is park, the handset can be hung up without terminating the call.
Retrieve a parked call using any BizPhone handset on your system.
Select…
If you suspect your phone number has been stolen, you should take action as soon as possible.
Someone might have stolen your mobile number if you suddenly can't use your mobile service, or you see "SOS" instead of reception bars.
Select…
Global Address Book allows up to 500 contacts to be uploaded and accessed by Standard, Premium or Cordless handsets.
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How do I modify features like Call Forwarding?
We have built a web interface (Frontier Portal) that allows you to access and modify features of your BizPhone service. Some features can also be modified using the handset and special codes.
The following types of call transfers may be used on a BizPhone Standard, Cordless or Premium handset:
Blind Transfer - Transfer a call directly to another party without prior consulting.
Semi-Attended Transfer - Transfer a call to…
Call forwarding is available for standard Australian landline or mobile numbers. You cannot forward calls to international, 13/1300/1800 or premium numbers.
Call Forward handset quick codes