How to check registration
Check the handset screen for the following icons:
Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect.
Ensure that your internet connection is not dropping out at the same time as your calls. Select your broadband service from the TPG…
Please select your handset to view the troubleshooting guide:
Cordless
Standard
Premium
If your handset is not listed here, please contact us for assistance.
Check the signal strength indicator in the top-left corner of your handset screen. If you have a weak signal, try making calls closer to the base station, or move the base station to a more central location in your workplace.Note: A…
Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect.
Ensure that your internet connection is not suffering any issues when audio quality issues are experienced. Select your broadband…
Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect.
Ensure that your internet connection is not suffering any issues when audio quality issues are experienced. Select your broadband…
Please select your handset to view the troubleshooting guide:
Cordless
Standard
Premium
If your handset is not listed here, please contact us for assistance.
How to check registration
To confirm the handset is registered, check that your handset shows a name in the bottom half of the screen:
How to check registration
Check the handset screen for the following icons:
This test is available for Windows users only. If you are unable to complete this test, please call us on 1300 365 313 (option 3) for assistance.
Click Start, then type "cmd" in the search bar.
Open the Command Prompt program…