Phone & Mobile

BizPhone Schedules and Events setup

Schedules and Events allows you to configure the following schedules for your BizPhone service:

BizPhone Auto Attendant Guide

Auto Attendant is a voice menu system that plays a recorded greeting to incoming callers and allows them to choose to be directed to an internal extension. For example, callers could dial 1 to speak with Sales, or 2 to speak with the Help…

BizPhone Cordless handset inbound and outbound call issues

Ensure that your internet connection is online. Select your broadband service from the TPG Support to get troubleshooting guides for TPG broadband connections. DND (Do Not Disturb) modem may be enabled on your handset. Press the OK…

BizPhone Premium handset inbound and outbound call issues

Ensure that your internet connection is online. Select your broadband service from the TPG Support to get troubleshooting guides for TPG broadband connections. Check the DND (Do Not Disturb) status on your handset screen. Press the…

BizPhone Standard handset inbound and outbound call issues

Ensure that your internet connection is online. Select your broadband service from the TPG Support to get troubleshooting guides for TPG broadband connections. Check the DND (Do Not Disturb) status on your handset screen. Press the…

BizPhone Inbound and Outbound call issues

Please select your handset to view the troubleshooting guide: Cordless Standard Premium If your handset is not listed here, please contact us for assistance.

Mobile SIM errors and how to find your PUK code

If you ever see a SIM Error message on your phone, here's what to do - including how to get your Personal Unlocking Key (PUK). Select one of the links below to jump to a query:

Activate your Mobile SIM

Which type of SIM are you activating?

TPG Mobile Features

Here's everything you need to know about the different features available for TPG Mobile. You can manage these features through My Account, and Quick Codes that you can dial from your phone. Note: Premium calls and SMS/MMS services are…

BizPhone Cordless handset call dropouts

Check the signal strength indicator in the top-left corner of your handset screen. If you have a weak signal, try making calls closer to the base station, or move the base station to a more central location in your workplace.…