Troubleshoot slow Wi-Fi

If your Wi-Fi's running slow, these steps will help you identify the issue.

1. Stand next to your modem and run a speed test.
   
   Wi-Fi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your devices and your modem.

2. If your Wi-Fi is only slow in certain parts of your home, check out our guide on improving Wi-Fi signal.

3. Make sure that the device you’re using to run speeds tests is the only one connected to your modem. Unplug all other devices from your modem’s Ethernet ports and turn off other devices that are connected to the Wi-Fi.
   
   If you're using a phone, turn off 4G/5G data to make sure that your phone is using the Wi-Fi.

4. On your one device, close all other apps using the internet, then run a speed test.

5. If your speed has improved on a single device, you may be running more devices or apps than your connection can handle at the same time. Some apps run in the background - you should close them if you don't need them.
   
   If you need your internet to support more devices or apps at the same time, please call us on 13 14 23 to see if you can switch to a different type of internet service that will better suit your needs.

6. Wi-Fi still slow? If you have a TPG modem, please call us on 13 14 23 and we'll help you out.
   
   If you have a third-party modem, please check the manufacturer's website for support.