WiFi issues

How to improve your Wi-Fi Signal

These steps will work for all TPG modems. Wi-Fi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your devices and your modem. Make sure your modem is in a clear, central location in…

Troubleshoot no connection on your Wi-Fi

If your Wi-Fi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on Wi-Fi can't. These steps will help you identify the issue. Make sure that Wi-Fi isn't…

Troubleshooting Wi-Fi for Dropouts

If your Wi-Fi connection is having dropouts, it means that your Wi-Fi will lose connection intermittently while devices connected to your modem by Ethernet cable will stay connected. These steps will help you identify the issue. Turn…

Troubleshoot slow Wi-Fi

If your Wi-Fi's running slow, these steps will help you identify the issue. Stand next to your modem and run a speed test.Wi-Fi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your…