Internet

Set up your Home Wireless Broadband

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.  Note: Your…

Troubleshoot slow Home Wireless Broadband

If your Home Wireless Broadband service is running slowly, these steps will help you identify the issue. Your service may just be affected by planned maintenance. You can check your address on our Network Status page.If there is planned…

Troubleshoot no connection on your Home Wireless Broadband

If your 4G Home Wireless Broadband service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Home Wireless Broadband FAQ

Here's everything you need to know about TPG 4G Home Wireless Broadband. Select one of the links below to jump to a query:

TP-Link VR1600v modem status lights

Here's what the status lights mean on your TP-Link VR1600v modem.

Smart Modem Gateway status lights

Here's what the status lights mean on your Smart Modem Gateway (VX420-G2H).

Factors affecting Fixed Wireless broadband speed

Here’s what you need to know about 5G Home Broadband and 4G Home Wireless Broadband speeds. Select one of the links below to jump to a query:

Set up your 5G Home Broadband

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.  Note: Your…

Sagemcom 5866 modem status lights

Here's what the status lights mean on your Sagemcom 5866 modem.

Troubleshoot no connection on your 5G Home Broadband

If your 5G Home Broadband service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.