If your Wi-Fi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on Wi-Fi can't. These steps will help you identify the issue.
Make sure that Wi-Fi isn't…
These steps will work for all TPG modems.
Wi-Fi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your devices and your modem.
Make sure your modem is in a clear, central location in…
If your TPG Fibre (FTTB) service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.
If your TPG Fibre (FTTB) service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.
If your TPG Fibre (FTTB) service is running slowly, these steps will help you identify the issue.
Your service may just be affected by planned maintenance. You can check your address on our Network Status page.If there is planned…
If your TPG nbn FTTP service is running slowly, these steps will help you identify the issue.
Your service may just be affected by planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network…
If your TPG nbn Wireless service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.
If your TPG nbn Wireless service is running slowly, these steps will help you identify the issue.
Your service may just be affected by planned maintenance. You can check your address on nbn®'s Network status and outages page and our…
If your TPG nbn HFC service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.
If your TPG nbn HFC service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.