Troubleshoot a single website

Are most websites fine but you can't get to one website? These steps will help identify the issue.

1. The website may just be affected by an outage or planned maintenance. You can check the website on Is It Down Right Now? or Down For Everyone or Just Me.
   
   If the website has an outage or planned maintenance, you'll need to wait until it's over.

2. Clear your browser cache, then try to go the website. Here are guides for popular browsers:
   - Mozilla Firefox Clear cache
   - Google Chrome Clear cache & cookies
   - Apple Safari Clear history, cache & cookies
   - Microsoft Edge Manage and clear cache

3. Try visiting the website on a different web browser, like Mozilla Firefox or Google Chrome.
   
   If a different web browser works, try resetting your browser:
   - Mozilla Firefox Refresh to default settings
   - Google Chrome Reset to default
   - Apple Safari Remove all website data
   - Microsoft Edge currently can't be reset, please use a different browser.

4. Run a PingPlotter test for the website and keep the results handy. We'll need them to investigate your issue.

5. Still can't go to the website? Call us on 13 14 23 and we'll help you.