Fix an issue

Troubleshoot slow nbn® HFC

If your TPG nbn HFC service is running slowly, these steps will help you identify the issue. Your service may just be affected by planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network…

Troubleshoot dropouts on your nbn® FTTB/FTTN

If your TPG nbn FTTB/N service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Troubleshoot no connection on your nbn® FTTB/FTTN

If your TPG nbn FTTB/N service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshoot slow nbn® FTTB/FTTN

If your TPG nbn FTTB/N service is running slowly, these steps will help you identify the issue. Your service may just be affected by planned maintenance. You can check your address on nbn®'s Network status and outages page and our…

Troubleshoot dropouts on your nbn® FTTC

If your TPG nbn FTTC service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Troubleshoot no connection on your nbn® FTTC

If your TPG nbn FTTC service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshoot slow nbn® FTTC

If your TPG nbn FTTC service is running slowly, these steps will help you identify the issue. Your service may just be affected by planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network…

Troubleshoot dropouts on your nbn® FTTP

If your TPG nbn FTTP service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Troubleshoot no connection on your nbn® FTTP

If your TPG nbn FTTP service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.