If your TPG nbn HFC service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.
Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.
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TPG relies on nbn®’s infrastructure to deliver our nbn services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the nbn service we deliver to you.
You can check your…