I have no internet connection

Troubleshoot no connection on your nbn® FTTP

If your TPG nbn FTTP service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshoot no connection on your nbn® FTTC

If your TPG nbn FTTC service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshoot no connection on your nbn® FTTB/FTTN

If your TPG nbn FTTB/N service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshoot no connection on your nbn® HFC

If your TPG nbn HFC service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshoot no connection on your nbn® Wireless

If your TPG nbn Wireless service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshoot no connection on your TPG Fibre

If your TPG Fibre (FTTB) service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshoot no connection on your Home Wireless Broadband

If your 4G Home Wireless Broadband service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshoot no connection on your 5G Home Broadband

If your 5G Home Broadband service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Run an nbn® service test in My Account

Got an issue with your nbn service? You can run a service test in My Account once every 30 minutes. Tip: You don't need to use a device that's connected to your nbn service to run the test. You can use your phone or any other device that'…