"Connect Outstanding" means your TPG order is blocked because there's already an active phone or internet service at your address.
To get the service transferred from the previous owner, we'll need you to send us Proof of Occupancy.
You may need to lodge a Statutory Declaration form in these situations:
Someone else’s services are already connected at a property you own or rent.
You need to take ownership of an account because the owner can no longer be contacted…
My Account lets you manage your TPG account and services online, so you can take care of a lot of stuff without needing to call us.
This guide will show you how to log in to My Account and what do can do in it.
Select one of the links…
You can check the data usage for your TPG internet service at any time. If you have a monthly data plan instead of an unlimited data plan, we'll also let you know when you've hit 50%, 85% and 100% of your monthly data.
Data usage isn't…
You can get your invoices at any time from My Account. This includes all previous invoices if you need them for tax purposes.
Never used My Account before? Check out An Introduction to My Account.
You can make a payment at ay time in My Account. If you don't have an outstanding invoice, then any amount you pay will become a credit on your TPG account to be used on future invoices.
Never used My Account before? Check out An…
It’s easy to update your payment details in My Account. Your payment details will be used to auto-pay your TPG invoice each month.
Never used My Account before? Check out An Introduction to My Account.
Please note: If you have an overdue…