Here's what to do if you’re getting unwanted phone calls to your home phone number.
Select one of the links below to jump to a query:
Are the callers telemarketers?
Phone harassment and other malicious calls
What do I need to do to…
You can make a payment at any time in My Account.
Note: If you need to change your payment details first, check out Update payment details in My Account.
At TPG, we understand that life can take unexpected turns. If you're facing financial hardship, we're here to help.
It is free to make an application or enter any financial hardship arrangement. Our customers have the right apply for…
Your TPG password is used to log into My Account, and it needs to meet these guidelines:
8 to 15 characters long
Have a lowercase letter
Have an uppercase letter
Contain a number (0-9)
Cannot be based on your username
Cannot contain…
Here's what you need to know about White Pages listings for TPG phone services.
Note: White Pages listings may not be available for TPG Voice VoIP services.
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Our X account is @TPG_Telecom.
If you ask us about your TPG account or services on X (formerly Twitter), we may ask you for more details so we can help you. These requests will only come from our verified @TPG_Telecom account.
Here's what you need to know about TPG usernames.
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What is a TPG username?
Where can I find my TPG username?
How do I get access to a lost account?
You can get your invoices at any time from My Account. This includes all previous invoices if you need them for tax purposes.
"Connect Outstanding" means your TPG order is blocked because there's already an active phone or internet service at your address.
To get the service transferred from the previous owner, we'll need you to send us Proof of Occupancy.
Can'…
You may need to lodge a Statutory Declaration form in these situations:
Someone else’s services are already connected at a property you own or rent.
You need to take ownership of an account because the owner can no longer be contacted…