Accounts & Billing

Get your call history

You can check the call history for your TPG phone service at any time.   Log in to My Account.Never used My Account before? Check out An Introduction to My Account.

Scams and Hoaxes

Scammers use a wide variety of methods to impersonate legitimate businesses and organisations personal and private information. Known as phishing, these scam websites, emails and text messages can be difficult to spot. Try to look out for…

Unwanted Phone Calls

Here's what to do if you’re getting unwanted phone calls to your home phone number.   Are the callers telemarketers? If the calls are unsolicited telemarketers from businesses you haven’t dealt with before, then you should register on…

How to pay an invoice in My Account

You can make a payment at any time in My Account. Note: If you need to change your payment details first, check out Update payment details in My Account.

Financial Hardship Policy

At TPG, we understand that life can take unexpected turns. If you're facing financial hardship, we're here to help. It is free to make an application or enter any financial hardship arrangement. Our customers have the right apply for…

Password Policy

Your TPG password is used to log into My Account, and it needs to meet these guidelines: 8 to 15 characters long Have a lowercase letter Have an uppercase letter Contain a number (0-9) Cannot be based on your username Cannot contain…

White Pages Listings FAQ

Here's what you need to know about White Pages listings for TPG phone services. Note: White Pages listings may not be available for TPG Voice VoIP services. Select one of the links below to jump to a query:

TPG on X

Our X account is @TPG_Telecom. If you ask us about your TPG account or services on X (formerly Twitter), we may ask you for more details so we can help you. These requests will only come from our verified @TPG_Telecom account.

All about usernames

Here's what you need to know about TPG usernames. Select one of the links below to jump to a query:

Viewing your Invoices in My Account

You can get your invoices at any time from My Account. This includes all previous invoices if you need them for tax purposes. Never used My Account before? Check out An Introduction to My Account.